Noorul Akma Binti Omar
Retail Manager
Kuala Lumpur,14
Summary
Dynamic Retail Manager with a proven track record at Celcomdigi Berhad, excelling in operations management and customer service. Enhanced revenue through strategic inventory adjustments and improved customer satisfaction by leading a dedicated team. Skilled in staff management and adept at resolving complex issues, driving exceptional results in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Retail Manager
Celcomdigi Berhad
08.2012 - 12.2025
- Controlled store inventory and reviewed cash handling and operations reports.
- Analyzed sales data to identify trends, adjust inventory levels accordingly, and maximize revenue opportunities.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
Executive Customer Service Operations
Hong Leong Bank
05.2007 - 07.2012
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reviewed employee concerns and new opportunities to drive business strategies.
Clerk
Public Bank Berhad
04.2004 - 05.2007
- Maintained filing system and organized customer documents for easy retrieval of information.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Enhanced customer service with timely and accurate information when handling inquiries.
Education
High School Diploma -
Kolej Profesional Mara, Melaka
Melaka03.2004
Skills
Operations management
Customer service
Staff management
Store operations
KPI tracking
Timeline
Retail Manager
Celcomdigi Berhad
08.2012 - 12.2025
Executive Customer Service Operations
Hong Leong Bank
05.2007 - 07.2012
Clerk
Public Bank Berhad
04.2004 - 05.2007
High School Diploma -
Kolej Profesional Mara, Melaka