Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

NOOR SYAHIRAH BT KASIM

Kuala Lumpur

Summary

Dynamic professional with a proven track record at Foodpanda Malaysia, excelling in customer relations and team leadership. Enhanced rider satisfaction through effective communication and issue resolution. As a Sales Advisory at AEON, I drove sales growth by providing tailored solutions, showcasing my strong administrative skills and commitment to client success.

Overview

14
14
years of professional experience

Work History

Coordinator Rider Service

Foodpanda Malaysia Sdn Bhd
02.2019 - 08.2025
  • Assisting Foodpanda riders in the Philippines
  • Handle rider's request or issues as well as external communication with them
  • Escalate and follow up issue with other department
  • Established long-term client relationships through consistent delivery of high-quality products and services.
  • Enhanced customer satisfaction by streamlining communication channels and improving response times.

Sales Advisory

AEON.CO (M) BHD
07.2016 - 02.2019
  • Increased sales by offering advice on purchases and promoting additional products.
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Collaborated with team members to achieve monthly sales goals and improve overall performance.

Owner

Own Business
02.2012 - 07.2016
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.

Education

Diploma in Business Studies (Management) - International Business Management

Politeknik Ungku Omar
Ipoh
04.2001 -

Sijil Pelajaran Malaysia - Business Management

SMT Lebuh Cator
Ipoh
04.2001 -

Skills

  • Customer relations

  • Team player

  • Team leadership

  • Administrative skills

Additional Information

  • Valid Driving License: B2 & D



REFERENCE

  • Mr. Eric (Team Leader) - 011-27190124



Timeline

Coordinator Rider Service

Foodpanda Malaysia Sdn Bhd
02.2019 - 08.2025

Sales Advisory

AEON.CO (M) BHD
07.2016 - 02.2019

Owner

Own Business
02.2012 - 07.2016

Diploma in Business Studies (Management) - International Business Management

Politeknik Ungku Omar
04.2001 -

Sijil Pelajaran Malaysia - Business Management

SMT Lebuh Cator
04.2001 -

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NOOR SYAHIRAH BT KASIM