NOORSHAWATI BINTI JAAFAR
SUNGAI BULOH
Summary
With background in customer service and healthcare support, I bring strong interpersonal and organisational skills to role. My ability to communicate effectively and build rapport ensures positive patient experience. Adaptable and quick to learn, I excel in assisting with various tasks, from patient care to administrative duties, ensuring smooth and efficient operations.
Overview
2
2
Languages
9
9
years of professional experience
Work History
DENTAL ASSISTANT
KLINIK PERGIGIAN DR. HALID SERI PRISTANA
02.2023 - Current
- Maintained clean, sterile and positive environment to optimise patient comfort and safety.
- Assisted dentist during a variety of treatment procedures, maintaining patient comfort throughout.
- Stocked and prepared examination and treatment rooms, setting up required instruments, tools and equipment.
- Prepared treatment rooms prior to appointments by organising necessary tools and materials.
- Answered patient queries via telephone to provide appointment information and soothe concerns.
- Took dental radiographs X-rays under the direction of the dentist, following proper safety measures.
- Utilised dental management software for appointment scheduling, billing, and record-keeping to enhance efficiency.
- Provided administrative support, including answering phones, responding to emails, and filing documents.
- Maintained stock closets, rotated stock and removed expired or damaged products to provide patients with fresh dental supplies.
- Supported front office tasks, including scheduling appointments and managing patient records, to ensure smooth operations.
ADMINISTRATION
CAROLA KITCHEN TRADING
04.2022 - 12.2022
- Preparing, organizing and storing information in paper and digital form
- Dealing with queries customer on the phone
- Arranging the customer installation, details installer and accessories
- Updating customer records of payment and make invoice
- Liaising with suppliers and staff in other departments
- Making the reimbursement of staff and commission
- Maintaining general office files, including job files, vendor files, and other files related to the company's operations
- Purchasing office supplies and equipment
- Performing other relevant duties when needed
CLINIC ASSISTANT
KLINIK DR.SUHAIDA
02.2022 - 04.2022
- Welcoming, assisting and directing patients visiting the clinic
- Answering all incoming calls and either redirecting them to appropriate party or handling caller inquiries wherever possible.
- Collects, verifies, records, and maintains data on clinical activity
- Obtains and verifies patient billing information
- Ensuring the cleanliness / tidiness of the clinic
- Perform cashiering, dispensing, stock-taking and other ad-hoc duties assigned from time to time
- Assist doctor in procedures
- Prepare and dispense medications
- Able to apply basic patient care
ADMIN AND ACCOUNTS SUPPORT
SIR VENTURES SDN BHD
10.2020 - 12.2021
- Calculate payroll for salaried employees
- Manage agendas, travel plans and appointments for upper management
- Manage emails, letters, packages, phone calls and other forms of correspondence
- Create and update databases and records for financial information, personnel and other data
- Arranging both internal and external events
- Keep stock of office supplies and place orders when necessary
- Prepared transaction and payment voucher company
- Support job scope of HR
- Prepared recruitment package new staff
OPERATION AND CUSTOMER SERVICES
OSEM GROUP TRADING
12.2018 - 01.2020
- Scheduling meetings and team building sessions as required.
- Promptly answering the questions of staff, customer and other stakeholders.
- Providing excellent customer service and maintaining relationships with vendors.
- Preparing and filing forms and other documents.
- Taking inventory and ordering office supplies as needed.
- Receiving and placing customer service telephone calls
- Resolving customer complaints
- Managing database records, drafting status reports on customer service issues
- Data entry and research as required to troubleshoot customer problems
- Keep records of customer interactions, process customer accounts and file documents
PROMOTER
PASARAYA KARNIVAL
08.2017 - 12.2017
- Setting up and maintaining a demonstration area
- Keeping the demonstration area tidy and well stocked with products, samples, and/or literature
- Demonstrating the features of a product or service to potential customers
- Answering any questions potential customers might have about a product or service
Education
DIPLOMA - BUSINESS STUDIES
UNIVERSITI TECHNOLOGI MARA
12.2018
MALAYSIAN CERTIFICATE OF EDUCATION -
SEKOLAH MENENGAH KEBANGSAAN BUKIT GADING
12.2014
Skills
- Payroll system
- Communication skills
- Teamwork skills
- Microsoft Office
- Excel
- Powerpoint
Languages
Malay
Proficient
C2
English
Intermediate
B1
References
- MRS. NOORFADZIELA, SIR VENTURES SDN BHD, +60135151759
Timeline
DENTAL ASSISTANT
KLINIK PERGIGIAN DR. HALID SERI PRISTANA
02.2023 - Current
ADMINISTRATION
CAROLA KITCHEN TRADING
04.2022 - 12.2022
CLINIC ASSISTANT
KLINIK DR.SUHAIDA
02.2022 - 04.2022
ADMIN AND ACCOUNTS SUPPORT
SIR VENTURES SDN BHD
10.2020 - 12.2021
OPERATION AND CUSTOMER SERVICES
OSEM GROUP TRADING
12.2018 - 01.2020
PROMOTER
PASARAYA KARNIVAL
08.2017 - 12.2017
DIPLOMA - BUSINESS STUDIES
UNIVERSITI TECHNOLOGI MARA
MALAYSIAN CERTIFICATE OF EDUCATION -
SEKOLAH MENENGAH KEBANGSAAN BUKIT GADING