Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic
Noor Nilam Sari Mohd Noordin

Noor Nilam Sari Mohd Noordin

Live Streaming Host
Kuala Lumpur,14

Summary

Dynamic professional with a proven track record in customer service and sales strategies, demonstrated during my tenure at Tecdo Network (M) SDN BHD. Skilled in team collaboration and multitasking, I excel in creating positive customer experiences and exceeding sales targets. Achieved significant improvements in recovery rates through innovative strategies at Imperia Asia International. Experienced in managing data and documents in order to fulfill company's kpi at Tong Seh Industries Supply SDN BHD.

Overview

3
3
years of professional experience
2
2
Languages

Work History

Live Streaming Host

Tecdo Network (M) SDN BHD
Bangsar, Kuala Lumpur
12.2023 - Current
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Maintaining a professional and engaging on-screen presence, including appearance and demeanor.
  • Engaging with the audience and keeping them entertained.
  • Explain precisely about any product during hosting a live stream regarding customer's questions.
  • Manage to achieve any sales target each month.

HR Admin Assistant

Tong Seh Industries Supply SDN BHD
04.2023 - 11.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Providing data requested by managements.
  • Manage KPIs data for staffs.

Recovery Officer

Imperia Asia International SDN BHD
07.2022 - 02.2023
  • Implemented innovative recovery strategies that increased the success rate of collections while maintaining a positive customer experience.
  • Negotiated settlements with debtors that resulted in mutually beneficial arrangements while protecting company interests.
  • Maintained detailed records of all collection activities, ensuring accurate reporting and proper case documentation.
  • Improved company''s recovery rate by efficiently managing a portfolio of overdue loans.
  • Negotiate with customer's payment review to ensure our monthly sales target.

Education

Accounting

SMK Sungai Kapar Indah
Sungai Kapar Indah
04.2001 -

Skills

Team collaboration

Customer service

Telephone reception

Server support

Multitasking proficiency

Professional appearance

Up-selling techniques

Sales strategies

Software

Microsofts, OBS

Timeline

Live Streaming Host

Tecdo Network (M) SDN BHD
12.2023 - Current

HR Admin Assistant

Tong Seh Industries Supply SDN BHD
04.2023 - 11.2023

Recovery Officer

Imperia Asia International SDN BHD
07.2022 - 02.2023

Accounting

SMK Sungai Kapar Indah
04.2001 -

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