NOOR NAZREENA ABDUL WAHID
CUSTOMER SALES ASOCIATES
Summary
Personable and driven, excelling in fast-paced environments with passion for customer interaction and satisfaction. Knowledgeable about sales techniques and customer service principles, bringing strong communication and problem-solving skills. Committed to driving impactful results and cultivating lasting customer relationships.
Overview
16
16
years of professional experience
3
3
Languages
Work History
CUSTOMER SALES ASSOCIATE
GIORDANO (M) SDN BHD
09.2024 - 12.2024
- Processed special orders for customers, ensuring prompt delivery times met or exceeded expectations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Boosted sales revenue through the effective demonstration of product features and benefits.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Supported cross-functional teams during promotional events, effectively driving increased foot traffic into the store.
- Provided optimal customer engagement, resulting in increased sales conversions.
- Assisted in inventory management, ensuring accurate stocking levels and timely replenishment of merchandise.
- Participated in regular training sessions to stay current on product knowledge and industry trends.
- Delivered outstanding customer service by addressing inquiries promptly and courteously.
- Maintained specialized knowledge of departmental merchandise to support customer questions and inform buying decisions.
- Promoted warranty sales, loyalty rewards and more.
- Increased customer satisfaction by actively listening to their needs and providing tailored product recommendations.
SENIOR STORE SALES SUPERVISOR
MYNEWS RETAIL (M) SDN BHD
10.2023 - 08.2024
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated detailed reports highlighting team achievements as well as areas requiring further attention or improvement efforts.
- Created innovative sales strategies, leading to improved market share and visibility for the company''s products.
- Promoted exceptional customer service by engaging clients on sales floor.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
KITCHEN CREW
KEDEY KAMEK
02.2022 - 09.2023
- Made food according to standard recipes with requested changes for customer satisfaction.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, streamlining food preparation processes.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Increased customer satisfaction levels through attention to detail in preparing visually appealing dishes that met dietary restrictions or preferences.
BEAUTY SALES ADVISOR
WATSON PERSONAL CARE STORE
01.2021 - 01.2022
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Increased store traffic with effective promotional events and in-store marketing strategies.
- Collaborated with team members to achieve monthly sales targets, consistently meeting or exceeding goals.
- Assisted customers in selecting appropriate skincare products for their individual needs, resulting in repeat business and loyalty.
- Participated in ongoing training programs to stay current on industry trends, new products, and emerging techniques.
- Conducted inventory management tasks to ensure optimal stock levels were maintained at all times.
- Boosted product sales by conducting engaging and informative makeup demonstrations.
- Maintained a clean and organized retail environment that invited customers to explore the full range of available products comfortably.
- Developed strong client relationships through consistent follow-up and excellent communication skills.
- Organized store displays for maximum visual appeal, driving customer interest and boosting sales.
- Generated customer loyalty by offering personalized product recommendations based on client preferences, resulting in repeat business and increased sales.
- Performed cash, card, and check transactions to complete customer purchases.
- Educated clients on proper application techniques, leading to increased confidence in product use and overall satisfaction.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
ASSISTANT LIBRARIAN
NATIONAL LIBRARY OF MALAYSIA
05.2011 - 05.2017
- Fostered positive relationships with patrons from diverse backgrounds ensuring equal access to all information resources.
- Assisted in budget management by tracking expenditures on books, materials, and supplies within established guidelines.
- Promoted digital literacy among patrons by offering one-on-one assistance with e-resources and technology use.
- Aided librarians in collection development activities, using knowledge of patron needs to recommend relevant additions.
- Enhanced patron satisfaction by providing efficient, accurate, and friendly research assistance.
- Maintained a welcoming environment for patrons by keeping the library clean, organized, and wellstocked.
- Participated in professional development opportunities to stay current on best practices within the library field.
- Contributed to overall library efficiency by assisting in circulation desk duties such as checking out materials and managing holds.
- Supported community engagement through the facilitation of various library programs and events.
- Collaborated with colleagues to design engaging displays that showcased new arrivals and promoted reading interests.
FULL-TIME BARISTA
STARBUCKS
01.2010 - 05.2011
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained regular and consistent attendance and punctuality.
CUSTOMER SERVICE SALES ASSISTANT
MPH Bookstore
02.2009 - 03.2010
- Resolved customer complaints professionally, ensuring a positive outcome for all parties involved.
- Enhanced customer satisfaction by providing timely and accurate product information.
- Analyzed sales trends within assigned area, driving marketing efforts towards high-performing products or services.
- Coordinated with other departments for seamless order fulfillment, ensuring timely delivery of products to customers.
- Adapted quickly to new technology platforms for efficient management of CRM systems and point-of-sale software.
- Provided personalized recommendations based on customer needs to boost sales and satisfaction levels.
Education
SIJIL PELAJARAN MALAYSIA
SEKOLAH MENENGAH KEBANGSAAN BANDAR BINTULU
BINTULU,SARAWAK 04.2001 -
Skills
Customer engagement
Data entry proficiency
Customer consultation
Client relationship building
Interpersonal communications
Product demonstration
Industry awareness
Up-selling strategies
Product promotions
CRM software proficiency
Brand representation
Persuasive skills
Cross-selling tactics
Loyalty promotion
Customer follow-up
Customer assistance
Teamwork and collaboration
Friendly and outgoing
Customer service
Product knowledge
Time management
Timeline
CUSTOMER SALES ASSOCIATE
GIORDANO (M) SDN BHD
09.2024 - 12.2024
SENIOR STORE SALES SUPERVISOR
MYNEWS RETAIL (M) SDN BHD
10.2023 - 08.2024
KITCHEN CREW
KEDEY KAMEK
02.2022 - 09.2023
BEAUTY SALES ADVISOR
WATSON PERSONAL CARE STORE
01.2021 - 01.2022
ASSISTANT LIBRARIAN
NATIONAL LIBRARY OF MALAYSIA
05.2011 - 05.2017
FULL-TIME BARISTA
STARBUCKS
01.2010 - 05.2011
CUSTOMER SERVICE SALES ASSISTANT
MPH Bookstore
02.2009 - 03.2010
SIJIL PELAJARAN MALAYSIA
SEKOLAH MENENGAH KEBANGSAAN BANDAR BINTULU
04.2001 -