NOOR NAZREENA ABDUL WAHID
CUSTOMER SALES ASOCIATES
Summary
Personable and driven, excelling in fast-paced environments with passion for customer interaction and satisfaction. Knowledgeable about sales techniques and customer service principles, bringing strong communication and problem-solving skills. Committed to driving impactful results and cultivating lasting customer relationships.
Overview
16
16
years of professional experience
3
3
Languages
Work History
CUSTOMER SALES ASSOCIATE
GIORDANO (M) SDN BHD
SUNWAY VELOCITY MALL, KUALA LUMPUR
09.2024 - 12.2024
- Processed special orders for customers, ensuring prompt delivery times met or exceeded expectations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Boosted sales revenue through the effective demonstration of product features and benefits.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Supported cross-functional teams during promotional events, effectively driving increased foot traffic into the store.
- Provided optimal customer engagement, resulting in increased sales conversions.
- Assisted in inventory management, ensuring accurate stocking levels and timely replenishment of merchandise.
- Participated in regular training sessions to stay current on product knowledge and industry trends.
- Delivered outstanding customer service by addressing inquiries promptly and courteously.
- Maintained specialized knowledge of departmental merchandise to support customer questions and inform buying decisions.
- Promoted warranty sales, loyalty rewards and more.
- Increased customer satisfaction by actively listening to their needs and providing tailored product recommendations.
SENIOR STORE SALES SUPERVISOR
MYNEWS RETAIL (M) SDN BHD
LOTUS TAMAN MIDAH, CHERAS, KUALA LUMPUR
10.2023 - 08.2024
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated detailed reports highlighting team achievements as well as areas requiring further attention or improvement efforts.
- Created innovative sales strategies, leading to improved market share and visibility for the company''s products.
- Promoted exceptional customer service by engaging clients on sales floor.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
KITCHEN CREW
KEDEY KAMEK
EKOCHERAS MALL
02.2022 - 09.2023
- Made food according to standard recipes with requested changes for customer satisfaction.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, streamlining food preparation processes.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Increased customer satisfaction levels through attention to detail in preparing visually appealing dishes that met dietary restrictions or preferences.
BEAUTY SALES ADVISOR
WATSON PERSONAL CARE STORE
EKOCHERAS MALL, KUALA LUMPUR
01.2021 - 01.2022
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Increased store traffic with effective promotional events and in-store marketing strategies.
- Collaborated with team members to achieve monthly sales targets, consistently meeting or exceeding goals.
- Assisted customers in selecting appropriate skincare products for their individual needs, resulting in repeat business and loyalty.
- Participated in ongoing training programs to stay current on industry trends, new products, and emerging techniques.
- Conducted inventory management tasks to ensure optimal stock levels were maintained at all times.
- Boosted product sales by conducting engaging and informative makeup demonstrations.
- Maintained a clean and organized retail environment that invited customers to explore the full range of available products comfortably.
- Developed strong client relationships through consistent follow-up and excellent communication skills.
- Organized store displays for maximum visual appeal, driving customer interest and boosting sales.
- Generated customer loyalty by offering personalized product recommendations based on client preferences, resulting in repeat business and increased sales.
- Performed cash, card, and check transactions to complete customer purchases.
- Educated clients on proper application techniques, leading to increased confidence in product use and overall satisfaction.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
ASSISTANT LIBRARIAN
NATIONAL LIBRARY OF MALAYSIA
KUALA LUMPUR
05.2011 - 05.2017
- Fostered positive relationships with patrons from diverse backgrounds ensuring equal access to all information resources.
- Assisted in budget management by tracking expenditures on books, materials, and supplies within established guidelines.
- Promoted digital literacy among patrons by offering one-on-one assistance with e-resources and technology use.
- Aided librarians in collection development activities, using knowledge of patron needs to recommend relevant additions.
- Enhanced patron satisfaction by providing efficient, accurate, and friendly research assistance.
- Maintained a welcoming environment for patrons by keeping the library clean, organized, and wellstocked.
- Participated in professional development opportunities to stay current on best practices within the library field.
- Contributed to overall library efficiency by assisting in circulation desk duties such as checking out materials and managing holds.
- Supported community engagement through the facilitation of various library programs and events.
- Collaborated with colleagues to design engaging displays that showcased new arrivals and promoted reading interests.
FULL-TIME BARISTA
STARBUCKS
BANGSAR VILLAGE 2
01.2010 - 05.2011
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained regular and consistent attendance and punctuality.
CUSTOMER SERVICE SALES ASSISTANT
MPH Bookstore
MIDVALLEY MALL
02.2009 - 03.2010
- Resolved customer complaints professionally, ensuring a positive outcome for all parties involved.
- Enhanced customer satisfaction by providing timely and accurate product information.
- Analyzed sales trends within assigned area, driving marketing efforts towards high-performing products or services.
- Coordinated with other departments for seamless order fulfillment, ensuring timely delivery of products to customers.
- Adapted quickly to new technology platforms for efficient management of CRM systems and point-of-sale software.
- Provided personalized recommendations based on customer needs to boost sales and satisfaction levels.
Education
SIJIL PELAJARAN MALAYSIA
SEKOLAH MENENGAH KEBANGSAAN BANDAR BINTULU
BINTULU,SARAWAK 04.2001 -
Skills
Customer engagement
Data entry proficiency
Customer consultation
Client relationship building
Interpersonal communications
Product demonstration
Industry awareness
Up-selling strategies
Product promotions
CRM software proficiency
Brand representation
Persuasive skills
Cross-selling tactics
Loyalty promotion
Customer follow-up
Customer assistance
Teamwork and collaboration
Friendly and outgoing
Customer service
Product knowledge
Time management
Timeline
CUSTOMER SALES ASSOCIATE
GIORDANO (M) SDN BHD
09.2024 - 12.2024
SENIOR STORE SALES SUPERVISOR
MYNEWS RETAIL (M) SDN BHD
10.2023 - 08.2024
KITCHEN CREW
KEDEY KAMEK
02.2022 - 09.2023
BEAUTY SALES ADVISOR
WATSON PERSONAL CARE STORE
01.2021 - 01.2022
ASSISTANT LIBRARIAN
NATIONAL LIBRARY OF MALAYSIA
05.2011 - 05.2017
FULL-TIME BARISTA
STARBUCKS
01.2010 - 05.2011
CUSTOMER SERVICE SALES ASSISTANT
MPH Bookstore
02.2009 - 03.2010
SIJIL PELAJARAN MALAYSIA
SEKOLAH MENENGAH KEBANGSAAN BANDAR BINTULU
04.2001 -