Noornajwa 'Abidah Baiduriwati Bt Mohd Khairi

· Lead and drive the talent acquisition strategy and plans for recruitment of contingent workers via Manpower Agencies to ensure readily available talents to support current and future business needs.

· Lead and drive operational excellence through strategic partnership with manpower agencies to ensure smooth supply of talents for business growth.

· Talent Acquisition Strategy Lead and drive the implementation of talent acquisition strategy on recruitment of contingent workers via Manpower Agencies (for MSC NENT & MSC Professional) to ensure readily available talents to support current and future business needs.

· Operational Excellence Drive the operational excellence by ensuring the business talent needs are fulfilled by leveraging on reliable and competent manpower agencies.

· Drive the continuous improvement initiatives in enhancing processes and overall service delivery.

· Service Partners Management - Plan the execution of the established service contracts to ensure adherence to contract obligations, leverage on service partners' strength and network to provide operational excellence.

· Compliance to PETRONAS' Policies & Procedures and Laws of the Land Ensure compliance and any subsequent changes thereof to PETRONAS' Policies & Procedures and Laws of the Land through adherence to Global and Local Solutions Blueprint to safeguard PETRONAS' interest and prevent any exposure to regulatory consequences.

· Stakeholders Management - Lead engagement with stakeholders to identify solutioning and issue resolutions to maintain positive customer experience. 6. HR Operations Capability Development.

· Business Development - Establish the sourcing strategy through business case development, situational assessment, risk assessment, cost benefit analysis, supplier selection, vendor negotiation & contracting.

· Establish and maintain relationships with key stakeholders, e.g., Group Procurement, Group Legal, Group Insurance, GHSSE, etc.

· Develop Contracting Strategy for insourced HR Services solutions and lead proposal negotiation with stakeholders.

· Design and conceptualize the high-level requirements in line with overall group strategy/ transformation objectives.

· Services Alliance - Develop the implementation plan for new or extension to contract for Business growth and continuous partnership. Manage the impact of changes to contract requirements. Plan and perform compliance activities with vendors and internal stakeholders in ensuring compliance of established contracts. Establish and maintain relationships with key strategic alliances, e.g, vendors and internal stakeholders.· Lead and drive the talent acquisition strategy and plans for recruitment of contingent workers via Manpower Agencies to ensure readily available talents to support current and future business needs.

· Lead and drive operational excellence through strategic partnership with manpower agencies to ensure smooth supply of talents for business growth.

· Talent Acquisition Strategy Lead and drive the implementation of talent acquisition strategy on recruitment of contingent workers via Manpower Agencies (for MSC NENT & MSC Professional) to ensure readily available talents to support current and future business needs.

· Operational Excellence Drive the operational excellence by ensuring the business talent needs are fulfilled by leveraging on reliable and competent manpower agencies.

· Drive the continuous improvement initiatives in enhancing processes and overall service delivery.

· Service Partners Management - Plan the execution of the established service contracts to ensure adherence to contract obligations, leverage on service partners' strength and network to provide operational excellence.

· Compliance to PETRONAS' Policies & Procedures and Laws of the Land Ensure compliance and any subsequent changes thereof to PETRONAS' Policies & Procedures and Laws of the Land through adherence to Global and Local Solutions Blueprint to safeguard PETRONAS' interest and prevent any exposure to regulatory consequences.

· Stakeholders Management - Lead engagement with stakeholders to identify solutioning and issue resolutions to maintain positive customer experience. 6. HR Operations Capability Development.

· Business Development - Establish the sourcing strategy through business case development, situational assessment, risk assessment, cost benefit analysis, supplier selection, vendor negotiation & contracting.

· Establish and maintain relationships with key stakeholders, e.g., Group Procurement, Group Legal, Group Insurance, GHSSE, etc.

· Develop Contracting Strategy for insourced HR Services solutions and lead proposal negotiation with stakeholders.

· Design and conceptualize the high-level requirements in line with overall group strategy/ transformation objectives.

· Services Alliance - Develop the implementation plan for new or extension to contract for Business growth and continuous partnership. Manage the impact of changes to contract requirements. Plan and perform compliance activities with vendors and internal stakeholders in ensuring compliance of established contracts. Establish and maintain relationships with key strategic alliances, e.g, vendors and internal stakeholders.

· Plan, manage and execute strategic business planning through involvement in strategy, planning, budgeting and performance reporting to support organizational growth.

· Develop, execute, and maintain effective workforce plans to balance organizational needs with employee career goals. Collaborate with management to understand departmental needs for talent acquisition, retention, and succession planning.

· Lead organizational change initiatives and handle sensitive matters with discretion and professionalism.

· Conduct regular analysis of people data and metrics to inform strategic decision making.

· Promote an inclusive and positive organizational culture.

· Execute and facilitate the strategic planning process to

Support Account Manager in providing high-touch HR solution and services (interactions with employees and managers) on all HR functional areas(generalist) to ensure implementation of HR policy guidelines and programs. Provide on-site support to implement local/ regional HR policy guidelines and programs.

· HR Solution Provider - Support Account Manager’s partnering with HR COE and operations to deliver /facilitate HR solutioning required by the business, modifying or adjusting to meet specific business unit needs. Support Account Manager’s role as liaison to facilitate, coach & guide the resolution of business issues for all HR functions. Support Account Manager’s role as the focal for crisis management andprovide inputs/develop mitigation plan in accordance with Business Continuity Plan (BCP), approved procedures and guidelines and direction from PETRONAS/GHRM crisis management teamto ensure fast response time and minimize impact of crisis.

· Local Stakeholder Management - Sustain engagement, communication and interfacing with internal and external stakeholders and provide advisory through interpretation of policies and procedures to ensure governance and integrity (i.e. Local government, KAPENAS, etc.) Support Account Manager’s role in upskilling and guide the business line on HR processes and guideline. Support Account Manager’s role as advocate or change agent in providing HR solutions to employees and provide guidance in arriving amicable resolutions to maintain harmonious working environment.

· Provide Analytics & Management Reporting - Interpret data analytics to support the effectiveness of HR policies and programs. Provide input for any business requirement for any further validation. Provide inputs, insights, and recommendation for continuous improvement to support business requirement.

Plan and execute capability development of staff employees to build a competent workforce that provides excellent service delivery and strategic partnering to the business.

· Capability Development - Develop Capability Development Framework and Roadmap for Technical staff in Malaysia and in South Korea.

· Prepare Learning Plan and implement the capability building programs/tools/methodologies to build competent workforce.

· Execute the Implementation plan for capability, career path & progression, mobility & performance.

· Assess the effectiveness of Capability programs/ tools/ methodologies for continuous improvement.

· Conduct research & benchmarking on best practices from business focusing on workforce capability building.

Lead governance & assurance and risk management to ensure compliance to standards & guidelines and statutory requirements and achieve business sustainability.

· Governance & Assurance - Establish Services Governance Framework aligning to PETRONAS Integrated Assurance. Manage compliance activities align with HR Services governing documents, PETRONAS standards & guidelines and statutory requirements. Focal point for internal and external audit exercise including consolidate and monitor audit reports, and LOA for HR Services. Lead collaboration with respective units in HR Services to conduct and perform integrated assurance exercises on HR governing documents’ implementation.

· Risk Management - Coordinate and conduct data gathering for risk profiling, identify gaps and develop risk intervention plans to ensure identified risks are effectively managed. Conduct portfolio risk assessment arising from new/change of GHRM business strategies by gathering data from relevant stakeholders. Evaluate the risk impact based on approved risk framework, methodologies and tools for guided recommendation or decision making for GHRS Management.

· Lead and coordinate Business Continuity Plan and evaluate the effectiveness of risk mitigation measures in enabling continuous service delivery to Services' clients.

Plan and execute end-to-end talent acquisition activities for all employee groups to acquire non-niche / non-scarce talents to support current and future talent needs including sourcing & screening, developing competitive remuneration package, providing the back-end system support and issuance of job offer to secure the right talents within the agreed timeline.

· Sourcing Strategy - Execute the sourcing strategies and plans based on approved Requisition Orders received from the business. Optimize the approved sourcing channels (i.e.PETRONAS Career Portal, LinkedIn, Jobstreet, Monster, newspaper), plan & develop job posting (i.e.PETRONAS Facebook, Instagram & Twitter) and recruitment drive to attract competent talents and build talent pipelines to cater for current and future talent needs.

· Continuous Improvement - Explore, recommend and implement the enhancement of processes, systems, tools and methodology for talent sourcing by creating networking & collaboration with relevant internal and external stakeholders and conducting benchmarking activities to facilitate timely sourcing and screening of talents to support business objectives & strategy, keep abreast with latest information on the recruitment markets, capitalize on insider status and capture opportunities on new sources for talents.

· Stakeholders Management - Foster and sustain effective working relationships and rapport with Hiring Manager to understand job-person requirement, recommend solution to acquire the right talents to ensure continuous supply of talents and provide consistent customer experience.

· To supervise Admin Coordinator to ensure all daily HR & Admin operations are executed on a timely basis and as per company procedures and policies.

· To make recommendations on recruitment, training and maintenance of HR records and salary administration when ever deems fit.

· To work closely with recruitment agency and advertising agency with regards to recruitment activities.

· To obtain market data and manage compensation and benefits of the company so to be more competitive among the industry.

· To provide support and guidance to other departmental heads with regards to tardiness or disciplinary issues.

· To ensure performance management system are implemented accordingly and whenever necessary to improve them.

· To conduct regular meetings with supervisors from other departments so to develop new ideas that could improve the company's work environment.

· To assist HR Manager with strategic HR initiatives.

· Support Head of Group Human Resources in Human Resource projects/initiatives

· Conduct research and survey on human resource best practices

· Do assessments and analyses of HR related developments

· To supervise Admin Coordinator to ensure all daily HR & Admin operations are executed on a timely basis and as per company procedures and policies.

· To make recommendations on recruitment, training and maintenance of HR records and salary administration when ever deems fit.

· To work closely with recruitment agency and advertising agency with regards to recruitment activities.

· To obtain market data and manage compensation and benefits of the company so to be more competitive among the industry.

· To provide support and guidance to other departmental heads with regards to tardiness or disciplinary issues.

· To ensure performance management system are implemented accordingly and whenever necessary to improve them.

· To conduct regular meetings with supervisors from other departments so to develop new ideas that could improve the company's work environment.

· To assist HR Manager with strategic HR initiatives.

· Support Head of Group Human Resources in Human Resource projects/initiatives

· Conduct research and survey on human resource best practices

· Do assessments and analyses of HR related developments

· Responsible for sourcing, interviewing and selection of talent

· Match the right candidate(s) to the role and job requirements

· Manage ongoing recruitment assignments including participation in career talks at Universities, Colleges & career fairs

· Prepare papers to the Management on job evaluations and job grading

· Organize and execute timely plans and strategies to meet the business resource needs Update recruitment, transfer & resignation statistics for monthly reporting

· Conduction job analysis, job evaluation resulting in quality job specifications, job workflow, & proposed salary benchmark

· Responsible conducting CTOS, CIF, background checks, verification of references, attribute assessment screening utilizing a variety of tools

· Organize and execute timely plans and strategies to meet the business resource needs

· & seek exemption from Bank Negara Malaysia

· Monitor staff movements ( transfer, resignation, re-designation, promotion )

· Involve in ad-hoc projects in HRMS recruitments activities

· Training & Development :Identified & customized training programs for the needs of the organization & monitored training administration

· Responsible in the recruitment & selection activities

· Actively involve in the employee relations matters, monitor staff discipline, performance management & develop job descriptions

· Issuing out letter of appointment, confirmation, extension, conversion, promotion & etc

· Assist payroll team in updating monthly salary,

· Actively involved in career fairs, road shows, exhibitions, staff programs

· Prepare monthly, quarterly and annual recruitment report and headcount budget report

· Ad-hoc recruitment activities like kiosks and booth in shopping complexes

· Monitor advertisements, Walk-in interview, Staff referral programs & HR audit

· Ensure compliance with the Group's standards and regulatory requirements

Actively involved in Retention Program, Attrition, Succession Planning, Reward System

Recruitment & Selection (Entry Level, Junior & Senior executives & managers)

· Responsible in recruitment and selection

· Track and maintain accurate monthly reporting involving staff movement

· Conduct assessment on behalf of HSBC to source out candidates,

· Responsible for job analysis, job advertisements, evaluation exercises and review of JD

· Work independently to secure recruitment closure by maintaining & exceeding headcount targets

· Monitor employees’ annual leaves, probation period records & medical claims records

· Assist in providing or sourcing training for employees and manpower planning

· Assisting with annual performance appraisal and salary reviews

· Handle recruitment projects for: HSBC, BATM, MAXIS, HP, DELL, MAXIS, PRUDENTIAL & etc.