Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Hi, I’m
Noor Mohamed Bin Mohamed Jahaber Sathik
Kuala Lumpur
Summary
Overview
7
years of professional experience
1
Certification
Work History
HCL Technologies-Nestle Malaysia Sdn Bhd
Field Support Engineer
04.2024 - Current
Job overview
- Walked clients and internal staff through troubleshooting steps to resolve common software issues.
- Managed maintenance data records and tracked operating information for onsite reference.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Installed and repaired desktop, laptop and printer equipment on clients' premises.
- Provided on-site technical support and troubleshooting for clients in the on-site
- Diagnosed and resolved hardware, software, and networking issues to minimize downtime and ensure smooth operation of systems.
- Delivered exceptional customer service, effectively communicating technical solutions to non-technical clients and stakeholders.
- Collaborated with cross-functional teams to identify and resolve complex technical problems.
- Maintained accurate documentation of support activities, including issue resolution and follow-up actions.
- Stayed abreast of industry trends and product updates to provide proactive support and enhance customer satisfaction.
- Handling PC refresh and windows 11 upgrade project.
HCL Technologies- Elanco Malaysia Sdn. Bhd.
Desktop Support Specialist
04.2023 - 03.2024
Job overview
- Installing, configuring, and maintaining desktop hardware and software, including operating systems, applications, and peripherals
- Troubleshooting and resolving hardware, software, and network issues
- Providing technical support to end-users via phone, email, or in-person
- Setting up and configuring new users and their equipment
- Ensuring that all hardware and software are up to date with the latest patches and updates
- Managing user accounts and permissions
- Providing training and support to users on new software and hardware
- Maintaining an inventory of all hardware and software assets
- Alias with vendor and supplier
- Setting equipment for event at office and outside
- Supervise Indonesia and Philippines site.
Baker Hughes
End User Support Specialist
11.2022 - 02.2023
Job overview
- Provides IT support for desktops, printers, peripherals, telephone systems, and cellular devices
- Configures, installs and maintains complex software systems
- Identifies, manage and resolve issues in a timely manner
- Responds to customer requests effectively and communicates with them to address issues
- To update the user access for given IT applications for new and current employees.
Wipro Limited - Maxis Broadband Sdn Bhd
IT EUC
07.2021 - 08.2022
Job overview
- Install OS on Laptops/ Desktops through Network and Pen drive
- Install, repair and analyze hardware, software, and peripheral equipment, following design or installation specifications
- Provide appropriate support according to roles and SLA
- Document service request with appropriate communication with customer for resolution, and observations, if any, using incident and service request management system
- Manage relationships with relevant PC vendors for hardware and software needs, as required
- Ensure timely support to VIP customers and appropriate TAT for critical project requirements
- Manage and lead Root Cause Analysis, Lessons Learned and prevention processes to meet high standard deliverables and ensure company methodology is followed
- IT PIC for Maxis Customer Support Care at Sunway Pinnacle.
Sapura Energy Bhd
IT Engineer
05.2017 - 12.2020
Job overview
- Manage user issue by ticketing system
- Providing one on one assistance to the end user regarding the technical flaw either by phone, mails or in person
- Supporting and assisting colleagues and working with other support groups and vendors for solving level two issues
- Providing assistance in installation of other peripherals like printers, scanners and cabling systems like local area network cables, network interface cards and wired switches, End User Email and Domain Migration
- Providing Onshore and Offshore services
- Identifying, diagnosing and resolving the level one issues in computer hardware and software in a mainframe systems such as laptops and PCs
- Experience in Microsoft Office and other desktop applications
- Install, upgrade, support and troubleshoot for printers, computer hardware, mobile devices (iPhone and Android) and other authorized peripheral / equipment
- Good understanding of hardware peripherals and troubleshooting in laptop and desktop
- Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment
- Customize desktop hardware to meet user specifications and site standards
- Develop trends by monitoring and analyzing incoming calls, problems and service Requests
- Hands & Feet for Datacenter / Network issues in the site
- Knowledge on AV equipment's and basic operations.
DNB
IT Executive
03.2023 - 04.2023
Job overview
- Support Internal staff
- Filing all raw detail
- Monitoring ticketing system
- Follow-up with daily task
- Configure and deploy the laptop.
IHF- IT Support
Job overview
- Support KDN project (JIM, JPN, RELA)
- Desktop and printer deployment, software, and hardware installation
- Deal with supplier and vendor
- Guide new staff and lead the project.
Amdocs Malaysia
IT Field Support Technician
04.2021 - 05.2021
Job overview
- Install OS on Laptops/ Desktops through Network and Pen drive
- Install, repair and analyze hardware, software, and peripheral equipment, following design or installation specifications
- Document service request with appropriate communication with customer for resolution, and observations, if any, using incident and service request management system.
Education
YPC International College
Bachelor of Science from Business Technology & Management
University Overview
Classification: Pass Alt Exit Ordinary
YPC IT-Web College
High School Diploma
University Overview
Classification: College YPC iT-Web, GPA: 2.5
Skills
- MS Office (Teams,Outlook,Word,PP & etc)
- Active Directory Domain Services
- Microsoft Azure AD Connect
- Data backup and retrieval
- Symphony Summit(ticketing system)
- Operating System(Windows and MAC)
- Computer Hardware and Software installation and troubleshooting
- Cisco VPN
- Global Protect
- BMC Client
- Qpass Aruba
- Crowd Strike
- Symantec
- NetScope
- Desktop SMS
- Workspace Desktop
- Remedy 20 (Ticketing system)
- USD Ticketing System
- SNOW
- Amazon connect
- Logmein
- Interpersonal Communication
- Critical thinking
- Backup Data Recovery
- Critical thinking
- Teamwork
- Self-Motivate
Certification
- Cloud Architecture Adoption Training(CAAT)
- IoT Security
- Mobile Application Development
References
References
- Piyush Kumar, HCL Tech, Track Lead, +61450277665
- Henry Lim, Elanco Malaysia Sdn Bhd., Senior Director, IT Site Ops – APAC, 0123281751
- Adrian Choo, Elanco Malaysia Sdn. Bhd., I.T. Site Operations Service Delivery Manager – APAC, 012-232 2256
- Stephen Rajkumar, Baker Hughes, Team Captain, 012-377 6864
- Nurazri Baharim, Sapura Energy Bhd, Manager Infrastructure., 019-361 4443
Languages
Tamil, Malay
Native language
English
Upper intermediate
B2
Tamil
Proficient
C2
Malay
Proficient
C2
Timeline
Field Support Engineer
HCL Technologies-Nestle Malaysia Sdn Bhd
04.2024 - Current
Desktop Support Specialist
HCL Technologies- Elanco Malaysia Sdn. Bhd.
04.2023 - 03.2024
IT Executive
DNB
03.2023 - 04.2023
End User Support Specialist
Baker Hughes
11.2022 - 02.2023
IT EUC
Wipro Limited - Maxis Broadband Sdn Bhd
07.2021 - 08.2022
IT Field Support Technician
Amdocs Malaysia
04.2021 - 05.2021
IT Engineer
Sapura Energy Bhd
05.2017 - 12.2020
IHF- IT Support
YPC International College
Bachelor of Science from Business Technology & Management
YPC IT-Web College
High School Diploma
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