Noorliza Sahul Hamid
Private Tutor
George Town, Penang,07
Summary
Versatile professional with a proven track record at Teleperformance, adept in customer service and problem-solving. Excelled in enhancing student performance as a Private Home Tutor through innovative teaching strategies and motivation. Skilled in relationship building and fluent in multiple languages, consistently achieving high customer satisfaction and academic success rates.
Overview
15
15
years of professional experience
2
2
Languages
Work History
Private Home Tutor
Self Employed Services
05.2024 - Current
- Improved student comprehension by utilizing tailored teaching methods for individual learning styles.
- Provided one-on-one support for students facing academic challenges, resulting in improved grades and increased confidence in their abilities.
- Increased student motivation by setting realistic goals and celebrating achievements, creating a sense of accomplishment in learners.
- Developed strong rapport with students, fostering a positive learning environment that encouraged open communication and trust.
- Adapted lesson plans to accommodate diverse learner needs, promoting inclusion and equal opportunities for all students.
- Collaborated with parents to address specific needs and goals for their children''s academic progress.
- Organized structured tutoring sessions that focused on improving time management skills and study habits among students, leading to better performance during exams.
- Assessed student progress regularly through quizzes, exams, and informal evaluations, ensuring continuous improvement in understanding of subject matter.
- Provided homework assistance using specific curriculum and materials.
Game Ambassador
Teleperformance
02.2022 - 05.2024
- Professional conflict resolution both formally (Ticket) and informally (Live Chat)
- Critical analysis of targeted scenarios and offered multi-pronged solutions thus reducing back-and-forth effort.
- Expert liaison; condensing complex information into smaller bite-sized pieces whilst selecting a proper tone in-line with formality.
- Point of Contact (POC) for ticket escalations
- Senior game ambassador with several experiences in assisting newhire nestings
- Skilled to handle 4 mobile games inquiries in Malay and English language
- Client-facing representative
Senior Sales Executive
Raytech Sdn Bhd (Penang)
01.2020 - 01.2022
- Mentored junior sales executives, providing guidance on best practices and strategies for achieving success in the field.
- Facilitated relationships with target accounts through implementation of proven networking methods.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Leveraged strong negotiation skills to maximize profit margins while maintaining exceptional customer service standards.
- Consistently monitored sales performance metrics, adjusting tactics as necessary to achieve desired results.
- Established long-lasting relationships with key clients through effective account management and consistent communication.
- Managed complex sales cycles, navigating various decision-makers within organizations to secure successful deals.
Sales Manager
Rezki Emporium Sdn Bhd
04.2014 - 04.2015
- Exchanging currency for customers
- Providing excellent customer service
- Ensuring accuracy in all transactions
- Maintaining knowledge of current exchange rates and rules
- Selling and buying traveler’s checks
- Handling banking transactions
- Maintaining accurate records of all transactions
- Ensuring the security of cash and other valuables
Guest Services Associate
Shangri-La Hotels and Resorts
09.2011 - 11.2011
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Ran reports detailing daily guest numbers, accounting expenses, and income and room service usage.
- Booked appointments, accepted payments and answered guest questions.
- Streamlined check-in and check-out processes for increased efficiency and positive guest experiences.
- Confirmed arrival and departure times for guests.
- Assisted guests with special requests to ensure a memorable stay and exceptional service.
Cashier Customer Service (Part Time)
Marrybrown Sdn Bhd
09.2010 - 01.2011
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
Guest Service Representative
CATHAY CINEPLEXES PTE LTD
01.2010 - 08.2010
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
Education
No Degree - Diploma in Business
Cosmopoint Institute of Information Technology
George Town, Penang, Malaysia 04.2001 -
Skills
Student motivation & Creativity and innovation
Test preparation & Teaching strategies
Study skills coaching, Online tutoring, Assessment and evaluation
Customer service, Product knowledge & Complaint resolution, LiveChat
Problem-solving & Active listening
Data entry, Customer support, Decision-making, Customer needs assessment
Team collaboration, Attention to detail
Call center operations & Relationship building
Sales and upselling, Escalation management, Payment processing
Database maintenance, Documentation and reporting
Language fluency
Writing Comic
I write a descriptive writing which consists of a variety of techniques and choices, in an effort to give my reader an accurate, three-dimensional impression of the subject. It’s part word choice, part figurative language, part comparison, and part knowing what to include and what to leave out of the writing to set just the right mood. I published my work on mangatoon. My work is The Cursed Love.
Timeline
Private Home Tutor
Self Employed Services
05.2024 - Current
Game Ambassador
Teleperformance
02.2022 - 05.2024
Senior Sales Executive
Raytech Sdn Bhd (Penang)
01.2020 - 01.2022
Sales Manager
Rezki Emporium Sdn Bhd
04.2014 - 04.2015
Guest Services Associate
Shangri-La Hotels and Resorts
09.2011 - 11.2011
Cashier Customer Service (Part Time)
Marrybrown Sdn Bhd
09.2010 - 01.2011
Guest Service Representative
CATHAY CINEPLEXES PTE LTD
01.2010 - 08.2010
No Degree - Diploma in Business
Cosmopoint Institute of Information Technology
04.2001 -