Microsoft Word
Noor Hazani Jaafar
OPERATION MANAGER
Kuantan, Pahang
Summary
Dynamic Assistant Customer Service Manager at CIMB BANK BERHAD with a proven track record in enhancing customer engagement and retention. Skilled in conflict resolution and team development, I streamlined workflows and fostered collaboration, significantly improving customer satisfaction and loyalty while ensuring compliance with industry regulations.
Overview
30
30
years of professional experience
Work History
Assistant Customer Service Manager
CIMB BANK BERHAD
1994.10 - 2024.08
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Created customer support strategies to increase customer retention.
- Reviewed submitted documents to check compliance and enforce recordkeeping policies.
- Established clear communication channels between team members, fostering a collaborative work environment conducive to efficient problemsolving.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Monitored compliance with company policies and industry regulations related to privacy protection and data security within the customer service department.
- Developed strong relationships with clients, ensuring a positive experience and cultivating repeat business.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and concerns.
- Managed challenging situations involving dissatisfied customers with diplomacy while maintaining professionalism under pressure.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
No Degree -
SEKOLAH MENENGAH VOKASIONAL
Kuantan, Pahang, MalaysiaSkills
Customer engagement
Customer relations
Cash handling
Excellent time management skills
Team development
Conflict resolution
Customer service
Time management
Staff management
Accomplishments
- Won Best Compliance award in 2021.
Software
Excel
Reading
I like to read motivation books and also any sources to gain my knowledge.
Timeline
Assistant Customer Service Manager
CIMB BANK BERHAD
1994.10 - 2024.08
No Degree -
SEKOLAH MENENGAH VOKASIONAL