Noor Hayatty Esmon
Head of International Sales
Cheras
Summary
A well rounded sales professionals with more than 25 years of experience in various industries especially in an International Business environment. A wealth of contacts and customers data that can churn immediate results.
Overview
33
33
years of professional experience
1977
1977
years of post-secondary education
Work History
Head of International Sales
IRIS Corporation Berhad
02.2018 - Current
- Company Overview: IRIS Corporation Berhad, a technology integrator and innovator with Innovative, Relevant, Intelligent & Secure solutions for trusted identification, has over 25 years of experience in developing ePassports and multi-application eID cards.
- Determines annual unit and gross-profit plans by implementing marketing strategies, analyzing trends and results
- Establishes sales objectives by forecasting and developing annual sales quotas projecting expected sales volume and profit for existing and new products
- Implements sales programs by developing sales action plans
- Maintains sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors
- Establishes and adjusts selling prices by monitoring costs, competition, and supply and demand
- Completes sales operational requirements by scheduling and assigning employees; following up on work results
- Maintains sales staff by recruiting, selecting, orienting, and training employees
- Maintains sales staff job results by counselling and disciplining employees; planning, monitoring, and appraising job results
- Maintains professional and technical knowledge by attending relevant educational workshops/conference/Trade Shows; reviewing professional publications; establishing personal networks; participating in professional societies
- Contributes to team effort by accomplishing related results as needed
- Industry Science & Technology
Regional Manager APAC
Infobip Asia Pacific
01.2011 - 01.2018
- Company Overview:Telecommunication
- Responsible for the sales growth of Asia Pacific Region
- Responsible for locating and developing new accounts and maintaining existing customer relationships
- Responsible for sales forecasting, prospecting, qualification, presentation and selling the services
- Managing account Managers to ensure smooth operation for all region
- Ensuring the meeting of sales budget and the generation of revenue, closing of sales in a professional and effective manner
- To coordinate meetings with the customer and the technical team
- Maintaining up-to-date awareness of competitor's activities
- Participate in marketing events such as seminars, trade shows and etc
- Industry Telecommunication
Client Management and Business Development
Petronas (iPerintis)
01.2009 - 01.2010
- Company Overview: Industry Oil / Gas / Petroleum
- To manage client's expectation and to ensure all projects are completed on time
- Identify, develop and implement overall sales strategy to achieve sales target for local and overseas market
- Develop and implement effective marketing plans to achieve predetermined goals and targets
- Identify key growth sectors and implements strategic plans to develop new market
- To lead and oversee the Sales Teams to expand the market shares
- Industry Oil / Gas / Petroleum
Head of Brandassurance
Mitsui Sumitomo Insurance Group
01.2007 - 01.2009
- Company Overview: Industry Insurance
- To promote the Insurance products to potential affinity partners to the best possible conditions
- To perform duties within the framework defined by the Group and by internal regulations
- To set and meet the objectives, sales target and budgeted revenue
- To develop and maintain relationship with key and potential accounts
- To draw up the Insurance sales and marketing related activities and strategic planning
- To be responsible for the regular review, update and training of staff
- To ensure that all client requests and servicing are attended to and fulfilled by all sales personnel and administration staff
- To identify markets need and develop the product accordingly
- To monitor and supervise the gathering of marketing statistics, current market trends and implement strategies according to statistical analysis
- To monitor business leads to ensure the budget is met
- To monitor the sales team production and activities through daily, weekly and monthly reports
- Industry Insurance
Project Consultant (contract)
IRIS Corporation Berhad
05.2006 - 06.2007
- Company Overview: Industry Science & Technology
- To identify new accounts and exploits business opportunities to achieve sales targets for targeted market segments
- Develops and refines pricing and product portfolio
- Identifies marketing plans and strategic initiatives to increase the market share
- To develop and lead commercial or technical proposal development
- Conducts sales presentation, write up sales proposals and negotiates with customers and partners
- Industry Science & Technology
Business Development Manager
MobilityONE Berhad
10.2004 - 05.2006
- Company Overview: Industry Telecommunication
- To Take the lead role in introducing MobilityONE products to all potential clients along with managing existing business partners' and to redevelop a new program or campaign on a quarterly basis
- To work closely with all the financial Institution and all the Telecommunications company in Malaysia
- Responsible for all the sales process from initial point of contact (lead generation), presentations, proposals, through contract negotiations and execution
- Meet/exceed minimum quarterly and annual sales objectives
- To work closely with the operational and Technical teams, utilize relationships to ensure that product implementation schedules are met
- Facilitate strategic partners' resources to assist in the sales process
- To engage, equip, and lead all sales channels with appropriate training, tools, and strategy development
- Industry Telecommunication
Manager Business Development
First Mobile Group Sdn Bhd
04.2000 - 10.2004
- Company Overview: Industry Telecommunication
- To prepare monthly and yearly planning for the whole department and to present to the management as required
- To ensure the Department monthly and yearly target is achieved
- To develop new corporate clients and to appoint sales agent as a distribution channel
- To look for opportunities for Government tenders or programs
- To render a good service to existing clients to ensure continuous support
- To work closely with all system operator i.e Maxis, Celcom & DiGi for all their Corporate Programs
- To prepare business proposals and working papers for potential clients
- To present company's profile and business proposal for potential clients
- To monitor 4 sales and marketing executives in executing sales program and day to day operations
- Industry Telecommunication
- Being able to successfully executing Maxis Corporate Program and contributing major revenues for the company
- Being able to establish a Non Traditional Channel as an alternative sales channel in the company
Customer Relations Executive
Compaq Computer (M) Sdn Bhd
10.1997 - 03.2000
- Company Overview: Industry Computer / Information Technology (Hardware)
- Handling walk-in and phone-in inquiries
- Handling difficult customer's complaint
- Compiling Telephone Courtesy Tele-Survey Report on a weekly basis
- Assisting the Quality Manager in completing the Process Charts for all Dept
- Updating the Process Improvement Team on the customer services problems
- Industry Computer / Information Technology (Hardware)
- Rewarded with an appreciation award for customer satisfaction by the Managing Director of the company
Corporate Marketing Executive
Telekom Cellular Sdn Bhd
03.1995 - 10.1997
- Company Overview: Industry Telecommunication
- Taking an active roles as Customer Service Executive in charge of overseeing the Cheras Branch Operation on top of assuming the Corporate Marketing position
- Promoting TM Touch packages to dealers and assisting dealers with promotions and promotional items
- Educating dealers on new products launched and overseeing dealers activity in Central Regional Office
- Introducing a new products to existing and future Corporate Clients
- Assisting the Marketing Manager in penetrating the Central Regional Corporate Clients to achieve monthly sales target
- Industry Telecommunication
- Managed to educate dealers on TM Touch and new packages when it makes a debut into the market and to increase our Corporate clients base in the Central Regional Office
Customer Service Officer
Malaysia Airlines Berhad
07.1992 - 03.1995
- Company Overview: Industry Transportation / Logistics
- Handling passenger control in departure hall
- To attend to VIPs in The Golden Lounge
- To make a boarding announcement to all passengers for departure
- Industry Transportation / Logistics
- Passengers satisfaction and smooth day to day operation
Education
Bachelor's Degree - Chemistry
University of Kentucky
Associate of Arts - American Associate Degree (AAD)
State University of New York, At Buffalo
04.2001 - 01.1986
Skills
- Advanced Microsoft Office skills
- Analytical skills
- Communication skills
- Creative thinking skills
Additional Information
MYR 25,000 (Negotiable), To develop and expand wider coverage of contacts to be able to penetrate sales effectively, Dynamic team player, Have a sense of responsibility, Highly inquisitive, Creative and resourceful, Excellent skills in communication and collaboration, Being awarded an Appreciation Award for customer satisfaction from Compaq Computer Sdn Bhd., Awarded with an official appreciation letter by Company's MD for a successful project completion, Excellent communications skill and able to communicate effectively with all level of people., Fluent in English and Bahasa Malaysia, Fair in German and French
Telephone
+60, 123040764
Permanent Resident
Malaysia
Personal Information
- Age: 54
- Expected Salary: MYR 25,000 (Negotiable)
- Gender: Female
- Nationality: Malaysia
Timeline
Head of International Sales
IRIS Corporation Berhad
02.2018 - Current
Regional Manager APAC
Infobip Asia Pacific
01.2011 - 01.2018
Client Management and Business Development
Petronas (iPerintis)
01.2009 - 01.2010
Head of Brandassurance
Mitsui Sumitomo Insurance Group
01.2007 - 01.2009
Project Consultant (contract)
IRIS Corporation Berhad
05.2006 - 06.2007
Business Development Manager
MobilityONE Berhad
10.2004 - 05.2006
Associate of Arts - American Associate Degree (AAD)
State University of New York, At Buffalo
04.2001 - 01.1986
Manager Business Development
First Mobile Group Sdn Bhd
04.2000 - 10.2004
Customer Relations Executive
Compaq Computer (M) Sdn Bhd
10.1997 - 03.2000
Corporate Marketing Executive
Telekom Cellular Sdn Bhd
03.1995 - 10.1997
Customer Service Officer
Malaysia Airlines Berhad
07.1992 - 03.1995
Bachelor's Degree - Chemistry
University of Kentucky
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