Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
Work History
Sr Finance Executive
DHL Asia Pacific Shared Services Sdb Bhd
08.2012 - 08.2024
Attending queries via system and email from supplier/stake holder
Validate shipment data and maintain/rectify the record.
Liaise with internal and external contacts to request and follow-up relevant information to support correct, timely and complete billing account cycle.
Assisted in the development of new billing policies and procedures to adapt to changing business needs or industry requirements.
Coordinated with external vendors for seamless integration of third-party software solutions into existing billing systems.
Participated in cross-functional projects as a subject matter expert on billing processes, contributing valuable insights to company-wide initiatives.
Developed strategic plans for day-to-day financial operations.
Improved overall financial reporting by streamlining control processes and reporting structures.
Conducted regular audits on billing records to ensure compliance with company standards and industry regulations.
CLAIM EXECUTIVE
Chartis Insurance Sdn Bhd
07.2010 - 07.2012
Investigated fraudulent claims thoroughly, protecting company resources from unnecessary payouts.
Managed high volume of claims simultaneously while maintaining attention to detail and meeting deadlines.
Conducted thorough investigations of complex claims, ensuring all relevant facts were considered before making decisions.
Liaised with legal teams on disputed claims, ensuring appropriate representation for company during litigation proceedings.
Administrative Assistant
Stilo Image Enterprise
02.2005 - 04.2008
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
BBA - International Business
Universiti Teknologi MARA
04.2001 -
High School Diploma -
Universiti Teknologi MARA
04.2001 -
Skills
Auditing and assurance
Regulatory compliance
Financial risk assessment
Data inputting
Data analysis
Teamwork and collaboration
Customer service
Problem-solving
Willing to learn
Multitasking
Timeline
Sr Finance Executive
DHL Asia Pacific Shared Services Sdb Bhd
08.2012 - 08.2024
CLAIM EXECUTIVE
Chartis Insurance Sdn Bhd
07.2010 - 07.2012
Administrative Assistant
Stilo Image Enterprise
02.2005 - 04.2008
BBA - International Business
Universiti Teknologi MARA
04.2001 -
High School Diploma -
Universiti Teknologi MARA
04.2001 -
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