Noor Hananie Binti Mad Nor
Service Sales Specialist
Shah Alam, Selangor
Summary
Dynamic sales and service representative with proven success at Thermo Fisher Scientific Malaysia, adept at upselling and enhancing customer satisfaction. Skilled in CRM software and pipeline management, I excel in building strong client relationships, driving revenue growth, and ensuring team success through effective collaboration and strategic problem-solving.
Overview
17
17
years of professional experience
Work History
Sales and Service Represent
Thermo Fisher Scientific Malaysia Sdn Bhd
02.2015 - Current
- Implemented upselling techniques to capitalize on existing client relationships for increased revenue generation.
- Managed key accounts effectively by proactively addressing concerns or issues, ensuring high levels of customer retention and satisfaction.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Drove team revenue totals by bringing in top sales numbers.
- Monitored sales pipeline closely to identify any bottlenecks or obstacles hindering progress towards reaching quarterly targets.
- Streamlined the sales process for increased efficiency, ensuring accurate record-keeping, timely follow-ups, and successful deal closures.
- Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.
Administrative Executive
Alpha Analytical (M) Sdn Bhd
01.2009 - 02.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Administrative Assistant
Action Coach Business Coaching
01.2008 - 01.2009
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Bachelor of Arts - Corporate Administration
Universiti Teknologi MARA
Shah Alam 04.2001 -
Skills
Goal oriented
CRM software proficiency
Cold calling
Customer service
Sales funnel management
Price quote preparation
Pipeline building
Sales forecasting
Contract negotiations
Upselling and cross selling
Teamwork
Additional Information
Expected salary : RM6,500
Timeline
Sales and Service Represent
Thermo Fisher Scientific Malaysia Sdn Bhd
02.2015 - Current
Administrative Executive
Alpha Analytical (M) Sdn Bhd
01.2009 - 02.2015
Administrative Assistant
Action Coach Business Coaching
01.2008 - 01.2009
Bachelor of Arts - Corporate Administration
Universiti Teknologi MARA
04.2001 -