NOORFAZIANA BINTI FAIZ
Bank Officer
Kuala Lumpur,WPKL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in financial services industry for fifteen years. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
Work History
Bank Officer - Customer Service Officer
Cimb Bank Berhad
Kuala Lumpur, Malaysia
06.2016 - Current
- Handling existing and new business account with companies regarding account opening, services and products.
- Safeguard cash vault and ATM while processing transactions, in order to maintain security and reduce banks exposure to undue risk.
- Managed over 30 customer emails and calls per day.
- Report suspicious transactions to Branch Manager and to ensure further escalation to compliance in timely manner.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Addressed customer inquiries, requests and complaints by finding appropriate solutions with courtesy and professionalism.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Monitored transactions for compliance with regulations and identified supervisor of discrepancies.
- Reviewed information in customer accounts and made recommendations for new products and services.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Updated account information to maintain customer records.
- Communicated with clients regarding account services, statements, and balances.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Processed various transactions with accuracy and according to bank standards and legal requirements.
- Contacted potential clients to pursue sales and gather funds.
- Supervised branch operations and made continuous improvements in each area.
- Managed and opened over 15 checking, saving and line of credit accounts per day.
Bank Teller - Customer Service Representative
Cimb Bank Berhad
Kuala Lumpur, Malaysia
11.2007 - 06.2016
- Educated customers on use of banking website and mobile apps.
- Provided customer records, account statements and copies of checks.
- Assisted with training of new tellers on policies and procedures.
- Turned in excess cash to maintain drawer security.
- Sold and cross-sold bank products to new and existing customers.
- Assisted customers with compromised debit cards and issued new credentials.
- Cash handling.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Counted and packaged currency and coins.
- Maintained accurate records of customer transactions in line with bank procedures.
- Reconciled cash drawer and resolved discrepancies.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Managed over 50 walked in customers per day.
Supervisor
Guardian Health & Beauty
Kuala Lumpur, Malaysia
02.2006 - 11.2007
- Educated staff on organizational mission and goals to help employees achieve success.
- Monitored workflow to improve employee time management and increase productivity.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Generated reports detailing findings and recommendations.
- Collected, arranged, and input information into database system.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Managed over 100 walk-in customers per day.
Education
MALAYSIAN HIGHER SCHOOL CERTIFICATE - VISUAL ARTS
SMK SULTAN ABDUL AZIZ SHAH
MALAYSIA12.2005
High School Diploma -
SMK PANDAN INDAH
MALAYSIA12.2003
Skills
- Working with MS Word documents - Proficient
- Spreadsheets with Microsoft Excel - Proficient
- Excellent communication, interpersonal with good business acumen and customer service skill
- Assertive and innovative team player, highly independent, committed, self-motivated, resourceful and result oriented
- Experience of working in fast-moving business environment
- Able to work independently under minimum supervision
- Ability to network across variety of functions at various levels and countries
- Always enthusiastic to learn new skills and committed with strong desire to succeed
- Good natured person and well organized
- Proficient in using computer and word processing applications
- Good decision maker and risk taker
- Always optimistic, driven, and emphatic as problem solver
Volunteer Experience
Volunteer in Non-profit Organization
CIMB Bank Berhad - 2022
- Distributing meals, raw food, clothing to family in need.
- Collecting items from staff members for charity.
Volunteer Experience
A Caregiver Companion Volunteer
2023
- Handling a stage 4 cancer patient at home.
- Take care of the patient and assist in their life activities.
- Having conversations and emotionally present for them.
- Cheering and talking them out of the depression they are facing.
- Preparing daily meals, assisting patients with personal hygiene
- Keeping patients safe.
- Assist in giving patients medicines as per instructions by Hospice staff members.
- Emotionally capable in managing patients stress, anxiety and depression.
Languages
English
Full Professional
Malay
Native or Bilingual
Indonesian
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
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coco chanel
Timeline
Bank Officer - Customer Service Officer
Cimb Bank Berhad
06.2016 - Current
Bank Teller - Customer Service Representative
Cimb Bank Berhad
11.2007 - 06.2016
Supervisor
Guardian Health & Beauty
02.2006 - 11.2007
MALAYSIAN HIGHER SCHOOL CERTIFICATE - VISUAL ARTS
SMK SULTAN ABDUL AZIZ SHAH
High School Diploma -
SMK PANDAN INDAH
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