Noor Fatin Farhani Basar
Administrative & Marketing
Rengit
Summary
Highly organized and dependable candidate with expertise in efficiently managing multiple priorities and maintaining a positive attitude. Proven track record of assuming additional responsibilities to ensure the accomplishment of team objectives.
Overview
7
7
years of professional experience
Work History
E-Commerce Specialist
Filken Sdn Bhd
Johor Bahru, Johor
02.2025 - Current
- Optimized product listings for improved visibility and conversion rates across e-commerce platforms.
- Analyzed customer behavior data to enhance user experience and drive sales growth.
- Managed inventory levels, ensuring timely replenishment and minimizing stockouts for key products.
- Developed and implemented email marketing campaigns, increasing engagement and repeat purchases.
- Collaborated with cross-functional teams to streamline order fulfillment processes, reducing delivery times.
- Conducted competitive analysis to identify market trends and inform strategic pricing decisions.
- Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
- Maintained working knowledge of company products, services and promotions.
- Coordinated with marketing team to create successful promotional campaigns, driving traffic and increasing conversions.
- Managed social media advertising campaigns to drive brand awareness, engagement, and online sales growth.
- Collaborated with customer service team to address e-commerce inquiries, providing timely resolutions and ensuring customer satisfaction.
- Displayed positive, professional, friendly and high-energy willingness to assist customers through video, chat or telephone interactions.
- Collaborated with web developers on site redesigns to optimize visual appeal while maintaining ease of use for customers.
- Contributed to content creation efforts for product descriptions, blog posts, and newsletter updates that improved organic search rankings.
SALES & MARKETING EXECUTIVE
KREGEN SDN. BHD.
Johor Bahru, Johor
1 2024 - 01.2025
- Create company poster using Canva Pro, plan and edit video using CapCut and manage social media platform(Facebook, Tiktok, Instagram) for company branding
- Serve and assists the customers through whatsapp, phone call and walk-in.
- Developed and executed marketing strategies to enhance brand visibility and increase market share.
- Analyzed market trends and customer feedback to inform product development and promotional campaigns.
- Coordinated events and trade shows to promote products, enhancing customer relationships and driving leads.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
SOCIAL MEDIA MARKETING & ADMINISTRATIVE EXECUTIVE
EMPAYAR KULAAN ENTERPRISE
07.2023 - 12.2023
- Manage and monitor all media social platform(Facebook, Tiktok,Instagram, Google, Blogspot) with marketing the products and company branding and create catalog, flyers, poster using Canva Pro and running ads
- Also, designing simple 3D house using 3D Modelling apps and creating floor plan
- Deal and assists the customers through whatsapp, phone call, walk-in and site visit
- Also, make a quotation, invoice, delivery order and purchase order to deal with and do document filing.
SOCIAL MEDIA MARKETING EXECUTIVE
METAL MARKET(PRH) SDN. BHD.
01.2022 - 06.2023
- Manage and monitor all media social platform(Facebook, Tiktok,Instagram, Google) with marketing the products and company branding and create sample using Canva Pro for indoor sales use like catalog,notes and memo
- Developed and executed comprehensive social media marketing strategies to enhance brand visibility, engagement and drive website traffic.
INDOOR SALES(CLERK)
Metal Market(PRH) Sdn Bhd
Batu Pahat, Johor
10.2021 - 12.2021
- Serve and assists the customers through whatsapp, phone call and walk-in and being the cashier
- Assisted with inventory management including product stocking, replenishment and conducting regular stock checks using Auto count Pos System and provided accurate and detailed product information, pricing and delivery timelines to customers, ensuring a seamless buying experience.
ASSISTANT MANAGER
PASARAYA BORONG SAKAN SDN. BHD.
07.2020 - 03.2021
- Keeping the store in good condition with managing staff, file and duty and ensure inventory is always enough with using Xilnex system
- Also, promoting the products through media social with editing using Canva
- To serve customers and give knowledge to staff about customer service.
RECEPTIONIST & HOUSEKEEPING (SHAZ HOTEL BOUTIQUE)
SAKIZA TOURS SDN. BHD.
01.2020 - 06.2020
- Greeting, welcoming guests and help them check-in and check-out the room and providing them with a positive first impression of the organization,answering the telephone, taking and relaying messages, providing information to callers and handle the media social
- Complying with procedures, rules, and regulations on keeping a safe and clean reception area and room areas.
Education
DIPLOMA IN SCIENCE - Applied Science in Biology
UiTM CAWANGAN PAHANG KAMPUS JENGKA
2020
MALAYSIAN UNIVERSITY ENGLISH TEST(MUET) -
UiTM
SIJIL PELAJARAN MALAYSIA(SPM) - Pure Science
SEKOLAH MENENGAH KEBANGSAAN TUN SARDON
2016
PENTAKSIRAN TINGKATAN 3(PT3) -
SEKOLAH MENENGAH KEBANGSAAN TUN SARDON
2014
Skills
Product Promotion
Document Management
Inventory Management
Sales Presentations
Customer Service
Multitasking Abilities
Adaptability and Flexibility
Social Media Savvy
I/C Number
991217-01-6362
References
Siti Aisyah Binti Jamal, General Manager of Metal Market(PRH) Sdn. Bhd., +6016-722 0072
Languages
Malay
Native language
English
Elementary
A2
Timeline
E-Commerce Specialist
Filken Sdn Bhd
02.2025 - Current
SOCIAL MEDIA MARKETING & ADMINISTRATIVE EXECUTIVE
EMPAYAR KULAAN ENTERPRISE
07.2023 - 12.2023
SOCIAL MEDIA MARKETING EXECUTIVE
METAL MARKET(PRH) SDN. BHD.
01.2022 - 06.2023
INDOOR SALES(CLERK)
Metal Market(PRH) Sdn Bhd
10.2021 - 12.2021
ASSISTANT MANAGER
PASARAYA BORONG SAKAN SDN. BHD.
07.2020 - 03.2021
RECEPTIONIST & HOUSEKEEPING (SHAZ HOTEL BOUTIQUE)
SAKIZA TOURS SDN. BHD.
01.2020 - 06.2020
DIPLOMA IN SCIENCE - Applied Science in Biology
UiTM CAWANGAN PAHANG KAMPUS JENGKA
MALAYSIAN UNIVERSITY ENGLISH TEST(MUET) -
UiTM
SIJIL PELAJARAN MALAYSIA(SPM) - Pure Science
SEKOLAH MENENGAH KEBANGSAAN TUN SARDON
PENTAKSIRAN TINGKATAN 3(PT3) -
SEKOLAH MENENGAH KEBANGSAAN TUN SARDON
SALES & MARKETING EXECUTIVE
KREGEN SDN. BHD.
1 2024 - 01.2025