Noor Fadhilah Binti M Zaukifele

START system

• Serve as a solution-oriented subject matter expert for START
• Advise RSC Asia management and leaders on all changes made to START and related policies and processes.
• Analyze, interpret, and disseminate complex START and related policies and processes to all members of the team.
• Implement and enforce issue management procedures as outlined in program governance by refining RSC Asia staff requests before submission to RPC (Refugee Processing Center).
• Analyze, in conjunction with other departments, RPC’s requests as needed.
• Assist RPC’s START Change Management and Communication (CMC), START Production Support (SPS), and Product Owner (PO) teams in backlog prioritization efforts by providing analysis and
feedback on system enhancements.
• Responsible for START account creation and user role changes, with monthly review to ensure robust integrity measures and make necessary decisions about permissions.

Training and Standardization
• Act as the START Training lead, which includes developing and implementing training modules for new hires and current users as required.

Evaluate and assess training needs of new joiners and current users as required and takes the lead
in organizing and providing training regularly.
• Organize additional RSC-led training and simulations to reinforce training provided by the START
team.
• Facilitate and coordinate User Acceptance Testing on an as-needed basis.
• Serve as the primary point of contact and liaise with RPC to review, verify, or validate the
development of RPC-driven changes, new functionality, or new requirements with recommended
revisions on an as-needed basis.
• Monitor and evaluate users’ usage in START to ensure compliance with the policies and provide
solutions, if available.

Policies
• Support the SSC in facilitating policy updates from Github, SSC Exchange, and SPS-SSC calls.

• Manages the day-to-day activities of their assigned unit within the Case Processing Department
  • Ensures work processes are 100% compliant with most current Standard Operating Procedures (SOPs)
  • Works closely with the Case Processing Coordinator, Senior Case Processing Manager, and other CPMs to develop
  departmental goals, policies, and procedures
  • Based on daily reports, plan and anticipate the workload of assigned unit and direct appropriate staff resources to
  ensure timely and accurate completion of tasks
  • Oversees daily reporting mechanisms such as caseload reports, email reports, and other Tableau database reports
  • Ensures workload completion and submission of reports in timely manner
  • Conducts weekly reports analysis for the post-DHS expedite caseload and other special caseloads, and directs
  necessary follow up action
  • Communicates challenges and issues in a timely manner to supervisor
  • Assists Case Processing Coordinator and Senior Case Processing Manager in the overall out-processing systems
  management and monitoring as well as reporting of challenges and complex issues
  • Monitor and implement quality control measures of case information and ensure accurate data entry in START
  before moving forward with further processing to achieve the RSC wide goal of data perfection

• Maintain high quality control levels of cases after US Immigration adjudication on all caseloads, including complex and
specialized caseloads.
• Act as a liaison in the field between the RSC Casework team, US Immigration team, IOM, and Resettlement Agencies for
all processing as necessary.
• Whenever required, organize, support, and oversee case processing teams during U.S. Immigration circuit rides.
• Work closely with other SCPOs to coordinate daily assessments, quality control of case updates, quality control of
uploaded documents, medical updates, assurance requests, and travel requests within assigned units, and other
units as necessary.
• Monitor and implement quality control measures of case information and ensure accurate data entry in START
before moving forward with further processing to achieve the RSC-wide goal of data perfection.
• Produce specific progress reports for supervisor.
• Accurately enter refugee case information into START.
• Manage task delegation and monitor the progress of Case Processing Officers/new hires/part-timers and provide
relevant feedback to the Case Processing Manager on the team’s performance.
• Provide task-specific training/guidance to Case Processing staff, as well as new hires/part-timers.
• Focal point for generating reports and performing quality control.
• Comply with all guidelines in PRM’s USRAP Integrity and Compliance Module and Processing Guides.

• Daily assessments, scanning/attaching, medical updates and assurance request within the assigned units and workloads
• Implement quality control measures to maintain and ensure accuracy of data and case information to achieve the RSC wide goal of data perfection.
• Produce specific reports to Case Processing Manager
• Accurately enter refugee case information into WRAPS system.
• Assist in providing task specific training/guidance to colleagues.
• Assist in monitoring the progress of less experienced colleagues and provide relevant feedback to the Case Processing Manager.

 Enter refugee case information into WRAPS and case files
 Assemble file documentation in appropriate order
 Scan documents and attach soft copies into WRAPS
 Assist in daily preparation of travel packets
 Implement quality control measures to maintain and ensure accuracy of data i.e. case information