nooren muhamad yusof
Field Manager
Kuantan, Pahang,06
Summary
Results-driven Field Manager with expertise in operations management, customer service, and team leadership. Demonstrated ability to improve customer satisfaction and optimize efficiency through effective SOP implementation and performance tracking.
Overview
22
22
years of professional experience
1
1
Language
Work History
Field Manager
7eleven Malaysia Sdn Bhd
09.2004 - Current
- Collaborated with multiple departments to meet operational deadlines.
- Improved customer satisfaction by effectively addressing concerns and providing prompt resolutions.
- Facilitated field operations through supervision and direction of field personnel.
- Tracked key performance indicators and enforced quality control measures.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Education
High School Diploma -
04.2001 -
Skills
Field operations
SOP implementation
Crew management
Field preparation
Customer service
Team leadership
Operations management
Managing operations and efficiency
Administration and reporting
Timeline
Field Manager - 7eleven Malaysia Sdn Bhd
09.2004 - Current
Uitm - High School Diploma,
04.2001 -