NOOR DIYANTI ADZHARI
ADMINISTRATIVE AND DIPLOMATIC OFFICER
Putrajaya
Summary
Dynamic Administrative and Diplomatic Officer with extensive experience at the Malaysian Civil Service, adept at formulating and implementing public policies. Proven leadership in strategic planning and stakeholder engagement, enhancing service delivery and compliance. Multilingual communicator skilled in policy analysis, driving evidence-based decisions to support national development objectives.
Overview
23
23
years of professional experience
2
2
Languages
Work History
Administrative and Diplomatic Officer
Malaysian Civil Service
03.2008 - Current
- Formulated, implemented, and monitored public policies in line with national development objectives.
- Managed departmental operations, including strategic planning, budgeting, and resource allocation to ensure efficient delivery of public services.
- Represented the government in inter-agency committees, stakeholder engagements, and international collaborations.
- Provided policy analysis and recommendations to senior leadership, ensuring decisions were evidence-based and aligned with national priorities.
- Oversaw compliance with administrative regulations, governance standards, and ethical requirements within the department.
- Coordinated training, supervision, and performance evaluation of officers under departmental supervision to enhance organizational effectiveness.
- Spearheaded initiatives to improve service delivery, streamline processes, and strengthen institutional capacity.
HR Manager Cum Lecturer
International Islamic College
11.2006 - 02.2008
- Guided leaders and employees on company policies, programs, benefits, and salary administration.
- Led decision-making and implementation of HR policies, procedures, programs, and functions.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Handled employee disputes by employing effective conflict resolution techniques.
- Served as a part-time lecturer in Economics, delivering lectures and tutorials to undergraduate students.
- Designed and prepared teaching materials, lesson plans, and assessment components aligned with the course syllabus.
- Supervised student assignments and projects, providing academic guidance and constructive feedback.
- Integrated practical insights from industry and public policy into teaching to bridge economic theory with real-world application.
InS Supervisor
PepsiCo International (Malaysia)
04.2005 - 11.2006
- Delivered structured training and coaching programs to distributor sales and marketing teams to ensure full understanding and adoption of PepsiCo’s territory management system.
- Conducted compliance reviews and operational audits on distributor activities to evaluate adherence to PepsiCo’s global standards, policies, and sales procedures.
- Prepared and submitted detailed audit reports to PepsiCo management, highlighting compliance gaps and recommending corrective actions.
- Supported and participated in ISO certification processes, coordinating with external bodies such as SIRIM to ensure compliance with quality standards and successful audit recognition.
Insurance Examiner
Jernih Insurance Sdn Bhd
01.2004 - 07.2004
- Reviewed and evaluated insurance claims, applications and related documents to verify accuracy and compliance with company policies and regulatory standards.
- Conducted investigations on claims to assess validity, identify discrepancies and prevent fraudulent activities.
- Prepared comprehensive reports detailing findings, recommendations, and claim outcomes for management review.
- Liaised with policyholders, agents and medical professionals (where applicable) to gather additional information required for claim assessments.
- Ensured all claim evaluations were completed within established timelines while maintaining a high level of accuracy and confidentiality.
Graduate Training Officer
Malayan Banking Berhad, MAYBANK
09.2002 - 12.2003
- Managed accounts of credit card holders in arrears, engaging directly with customers to discuss repayment options and resolve outstanding debts.
- Monitored delinquent credit card accounts and tracked repayment performance against agreed schedules.
- Prepared regular reports on non-performing accounts and delinquency trends for submission to Bank Negara Malaysia in compliance with regulatory requirements.
- Assisted in developing strategies to improve collection effectiveness while ensuring compliance with company policies and financial regulations.
Education
Master of Economics - Economics
National University Of Malaysia
Selangor11-2018
Diploma - Public Administration
National Institute of Public Administration (INTAN)
Selangor12-2009
Bachelor of Science (Economics) With Honours - Economics
National University of Malaysia
Selangor08-2003
Matriculation Programme - Accounting And Economics
National University Of Malaysia
Selangor07-1999
Skills
- Public Policy & Administration – Formulating, implementing, and monitoring government policies and programs
- Strategic Planning & Policy Analysis – Conducting evidence-based analysis to support national decision-making
- Leadership & Team Management – Supervising staff, enhancing performance, and driving organizational effectiveness
- Diplomatic & Negotiation Skills – Engaging with stakeholders, inter-agency partners, and international counterparts
- Effective Communication – Preparing policy briefs, reports, and delivering presentations to diverse audiences
- Multilingual & Cross-Cultural Competence – Adapting to diverse cultural and professional contexts in domestic and international settings
Timeline
Administrative and Diplomatic Officer
Malaysian Civil Service
03.2008 - Current
HR Manager Cum Lecturer
International Islamic College
11.2006 - 02.2008
InS Supervisor
PepsiCo International (Malaysia)
04.2005 - 11.2006
Insurance Examiner
Jernih Insurance Sdn Bhd
01.2004 - 07.2004
Graduate Training Officer
Malayan Banking Berhad, MAYBANK
09.2002 - 12.2003
Master of Economics - Economics
National University Of Malaysia
Diploma - Public Administration
National Institute of Public Administration (INTAN)
Bachelor of Science (Economics) With Honours - Economics
National University of Malaysia
Matriculation Programme - Accounting And Economics
National University Of Malaysia
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