Noor Azshashahhidah Binti Mohamad Azizi
Senior Claims Executive
Puchong Perdana,10
Summary
Dedicated and experience insurance and finance professional with over 11 years experience across marketing support , policy servicing, motor claims & credit collection. Proven ability to manage operational task, support sales teams, handling customer enquiries , process claims efficiently. And also experienced in retail retail credit management focusing on overdue account & negotiation. Strong in Documentation and across department coordination. Seeking for a new growth opportunity in dynamic organization where in can contribute my skills and continue develop professionally.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Senior Claims Executive-Windscreen & Motor Claims
RHB Insurance Berhad
10.2024 - Current
- Handle -end- to end windscreen claims & ensuring timely assessment and settlement.
- Approve claims within authority limit.
- Liaise directly with workshop, customer & internal to verify documentation & coordinate repair
Senior Marketing & Support-Banca Commercial & Corp
RHB Insurance Berhad
01.2023 - 09.2024
- Handled servicing on renewal account by coordinating with client to ensure timely policy renewal.
- Prepare & updated renewal document, tracked renewal timelines, and followed up with client to avoid policy lapsed.
- Acted as the main point of contact for customer queries related to renewals and policy information.
- Collaborated with internal department to resolve issues, and process documentation.
Policy Servicing Executive
Prudential Insurance
01.2013 - 03.2023
- Managed the recovery payment from retail credit customer.
- Contacted customer via phone, email & letter to negotiated repayment arrangement.
- Monitored account status & follow up.
Marketing Support Exec-Banca Commercial & Corp
RHB Insurance Berhad
04.2014 - 12.2022
- Supported marketing teams with insurance application & documentation.
- Handled policy submission, quotation, with internal department.
- Handled general inquiries from banker, agent & customer and supported daily business operation .
- Assisted in preparing marketing material.
Education
MBA - Master of Business Administration in Entrepreneurs
University Kuala Lumpur (UniKL)
Kuala Lumpur 04.2001 -
Bachelor of Engineering Technology (Hons.) in Busi - Engineering
University Kuala Lumpur (UniKL)
Kuala Lumpur, Malaysia 04.2001 -
High School Diploma -
Kolej Poly Tech Mara (KPTM)
Kuantan, Pahang, Malaysia 04.2001 -
Skills
Claims management expertise
Insurance policy sales
Assertiveness
Investigative skills
Claims processing
MS office suite
Teamwork and collaboration
Customer service and support
Problem-solving
Teamwork skills
Multitasking
Timeline
Senior Claims Executive-Windscreen & Motor Claims
RHB Insurance Berhad
10.2024 - Current
Senior Marketing & Support-Banca Commercial & Corp
RHB Insurance Berhad
01.2023 - 09.2024
Marketing Support Exec-Banca Commercial & Corp
RHB Insurance Berhad
04.2014 - 12.2022
Policy Servicing Executive
Prudential Insurance
01.2013 - 03.2023
MBA - Master of Business Administration in Entrepreneurs
University Kuala Lumpur (UniKL)
04.2001 -
Bachelor of Engineering Technology (Hons.) in Busi - Engineering
University Kuala Lumpur (UniKL)
04.2001 -
High School Diploma -
Kolej Poly Tech Mara (KPTM)
04.2001 -