Noor Azlina Samah
IT Manager
Seremban
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
27
27
years of professional experience
10
10
Certifications
Work History
IT MANAGER (OICS)
ALPRO PHARMACY SDN.BHD
07.2021 - Current
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Led skilled IT team in providing exceptional technical support, fostering collaborative environment that promoted professional growth.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
LOGISTICS EXECUTIVE
ALPRO PHARMACY SDN.BHD
06.2019 - 06.2021
- Analyzed processes and supply chain operational data to track trends, expectations and performance.
- Implemented warehouse management system to optimize storage space utilization and improve order fulfillment accuracy.
- Improved shipment tracking capabilities by integrating advanced technology solutions into existing logistics processes.
- Documented physical supply chain processes such as workflows, cycle times, position responsibilities and system flows.
OPERATION EXECUTIVE
ALPRO PHARAMACY SDN.BHD
04.2014 - 06.2019
- Analyzed data and metrics to identify areas of improvement in operational performance.
- Evaluated employee performance regularly, providing constructive feedback for professional development opportunities.
- Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively
- Developed strong relationships with vendors, improving collaboration and negotiation outcomes
BRANCH MANAGER
ALPRO PHARMACY (SIKAMAT) SDN.BHD
05.2011 - 01.2014
- Editorialized data analysis insights to guide decision-making processes related to product selections, pricing adjustments, staffing levels.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales
- Championed process improvement initiatives that resulted in increased efficiency, improved service quality, or cost savings for the organization as a whole
SHIFT SUPERVISOR
STARBUCKS COFFEE SDN.BHD
01.2008 - 11.2010
- Given service based of food and beverage service to customer.Coffee explorer managing manpower,arranged deployment and running a smooth shift
SENIOR SALES CO-ORDINATOR
TIME GALLERY (M) SDN.BHD
05.2006 - 10.2007
- Managing paper work,controlling stock and customer needs
- Handling repairing of watch and suggestion of customer needs
SALES PROMOTER
SSF HOME DECO MART SDN.BHD
01.2004 - 10.2007
- Increased customer interest by conducting engaging product demonstrations and providing detailed information on features and benefits
- Created and perfected various pitch promotions to attract customers toward products
- Identified product features to promote in ad campaign
- Improved company visibility by meeting with and engaging prospective customers
- Developed rapport with customers, resulting in repeat business and loyalty to the brand
SALES ASST AND CUSTOMER SERVICE
ISETAN OF JAPAN KLCC SDN.BHD
01.2000 - 01.2002
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations
- Increased sales by building strong customer relationships and providing excellent service
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
- Established rapport with customers using active listening and interpersonal skills
- Executed visual merchandising strategies to attract customers and drive sales
ASSISTANT SUPERVISOR
PASARAYA HUGO SDN.BHD
02.1998 - 10.1999
- Handle paper work, stock controller and ordering. Managed manpower and handling department based on promotion and needs
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines
- Submitted documentation and reports to upper management
- Mentored junior staff members, helping them develop skills necessary for career
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
Education
Executive Diploma - Retail Pharmacy Management
University Technology Mara (UTM)
Shah Alam, Selangor, Malaysia 04.2001 -
SPM - Economy
Sekolah Menengah Kebangsaan Beserah
Kuantan, Pahang, Malaysia 04.2001 -
Skills
Team Collaboration
Information confidentiality
Communication
Computer
Active listening
Customer service
Leadership
Management
Problem-solving
Time management skills
About Me
Race :Islam
Sex: Female
DOB: 11.11.1981 (43 years)
POB: Pontian ,Johor Darul Takzim
Status: Single Mom
Expected Salary
MYR 7000
Languages
Bahasa Malaysia
English
Certification
Best Customer Service
Software
MS Office
Google Drive
Spreadsheets
Collaboration and Communication Software
Presentation Software
Timeline
Excellent in Performance ,Kaizen Award
08-2022
IT MANAGER (OICS)
ALPRO PHARMACY SDN.BHD
07.2021 - Current
Excellent in Performance ,Kaizen Award
05-2020
LOGISTICS EXECUTIVE
ALPRO PHARMACY SDN.BHD
06.2019 - 06.2021
Excellent in Performance ,Kaizen Award
09-2017
Nurturing An Innovation Culture
11-2015
Managing a Successful Sales Team
02-2015
Coaching & Mentoring For Organizational Effectiveness
10-2014
OPERATION EXECUTIVE
ALPRO PHARAMACY SDN.BHD
04.2014 - 06.2019
Enhance Your Product Through Effective Branding
03-2014
BRANCH MANAGER
ALPRO PHARMACY (SIKAMAT) SDN.BHD
05.2011 - 01.2014
Learning Coach Training Program
03-2009
SHIFT SUPERVISOR
STARBUCKS COFFEE SDN.BHD
01.2008 - 11.2010
Towards Excellent Supervisory Skills Training 2006
06-2006
SENIOR SALES CO-ORDINATOR
TIME GALLERY (M) SDN.BHD
05.2006 - 10.2007
SALES PROMOTER
SSF HOME DECO MART SDN.BHD
01.2004 - 10.2007
Best Customer Service
06-2001
Executive Diploma - Retail Pharmacy Management
University Technology Mara (UTM)
04.2001 -
SPM - Economy
Sekolah Menengah Kebangsaan Beserah
04.2001 -
SALES ASST AND CUSTOMER SERVICE
ISETAN OF JAPAN KLCC SDN.BHD
01.2000 - 01.2002
ASSISTANT SUPERVISOR
PASARAYA HUGO SDN.BHD
02.1998 - 10.1999
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