Noor Azlina Amiluddin
Labuan
Summary
Accomplished professional with extensive experience at Sunway Lost World Water Park Sdn Bhd, excelling in problem-solving and risk assessment. Enhanced customer satisfaction by streamlining processes and reducing errors by 20%. Detail-oriented and a fast learner, adept at leveraging computer skills to drive operational efficiency and foster strong client relationships.
Proficient Quality Control Inspector adept at completing both destructive and non-destructive testing of materials and finished products. Versed in documentation and reporting as well as process improvements. Over 3 years of experience in environments supporting quality improvements and reducing errors.
Overview
14
14
years of professional experience
Work History
QC Inspector/Lab Assistant
Ezi Motartech Sdn Bhd
12.2021 - 09.2025
- Operated, calibrated, and maintained testing equipment.
- Collaborated with Management and production team to address quality issues, enhancing overall product performance.
- Proposed and implemented improvements to reduce errors and rejected items.
- Improved product quality by conducting thorough inspections and identifying nonconformances.
- Maintained accurate records of inspection results, providing valuable data for process improvement initiatives.
- Utilized visual inspection techniques as well as performing detailed measurements with hand-held tools and devices.
- Inspected products, components, and materials for defects and compliance with tolerance standards.
Site Clerk
Mawar Gemilang
12.2020 - 11.2021
- Data entry for site transportation.
- Record keeping rental site transportation for claim submission.
- Managing fuel stock (diesel) and lubricants is sufficient for daily basis used.
- Daily record employee attendance.
- Over time record.
- Build a strong communication skills with Manager and Supervisor to resolve any worker issues.
- Ensure that operational site no issue.
- Maintained a clean and organized job site, promoting a safe working environment for all employees.
- Reviewed files, records and other documents to obtain information to respond to requests.
Guest Service & Ticketing Manager
Sunway Lost World Water Park Sdn Bhd
06.2018 - 11.2020
- Implemented procedures for day-to-day ticket processing, marketing initiatives, financial reporting and event promoter settlements.
- Acted as senior management available for customer service inquiries and escalated customer issues.
- Arranged staffing hours for daytime and event shifts to accommodate event needs.
- Assisted ticketing department staff with handling of internal ticket allotments and allocations for events.
- Evaluated processes to create efficiencies with staff, resources and processes.
- Managed team schedules, allocating resources effectively to cover peak periods and special events.
- Improved customer satisfaction by efficiently managing ticketing processes and addressing concerns promptly.
- Reduced errors in ticket issuing, ensuring accuracy with thorough checks and verification systems.
- Introduced new technologies into the ticketing process, creating a more user-friendly experience for customers and staff alike.
- Collaborated with other departments for smooth execution of events, improving overall event management success.
- Enhanced interdepartmental communication through regular meetings, promoting collaboration between teams in support of seamless event operations.
- Enhanced team productivity by providing regular training and performance feedback to staff members.
- Resolved escalated customer issues professionally, maintaining high levels of client satisfaction even during challenging situations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Update Departmental SOP according to system update and procedures.
Guest Service & Ticketing Assistant Manager
Sunway Lost World Water Park Sdn Bhd
06.2016 - 06.2018
- Trained new staff members on company policies and software systems, fostering a supportive work environment.
- Collaborated with team members to optimize ticket sales strategies, increasing overall revenue.
- Achieved timely resolution of customer inquiries with effective communication and problem-solving skills.
- Coordinated with event organizers to ensure seamless integration of ticketing systems and procedures.
- Worked closely with security personnel at events, verifying ticket authenticity and preventing unauthorized access.
- Reduced customer wait times by implementing efficient queuing methods during peak periods.
- Provided support during live events by resolving any arising issues related to seating or admission promptly.
- Maintained accurate records of all transactions, contributing to streamlined financial reporting processes.
- Ensured prompt response times by managing inbound calls regarding event information and booking requests.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Guest Service & Ticketing Executive
Sunway Lost World Water Park Sdn Bhd
09.2014 - 06.2016
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Interviewed, recruited and trained new onboarding candidates.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Reported issues to higher management with great detail.
Guest Service & Ticketing Senior Supervisor
Sunway Lost World Water Park Sdn Bhd
01.2013 - 09.2014
- Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.
- Coordinated, supervised and evaluated work of subordinates and reallocated staff and resources to meet performance requirements.
- Assessed problems and conflicts and resolved independently.
- Analyzed metrics to identify areas of opportunity, drive performance improvements and consistently exceed operational goals.
- Mentored junior team members for accelerated professional growth and skill development.
Guest Service & Ticketing Supervisor
Sunway Lost World Water Park Sdn Bhd
07.2012 - 01.2013
- Enhanced customer satisfaction by resolving ticketing issues promptly and efficiently.
- Reduced errors in ticket issuance by implementing thorough quality control measures.
- Developed training materials to improve agent performance and overall customer experience.
- Managed a team of ticket agents, ensuring accurate and timely processing of ticket transactions.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Kept high average of performance evaluations.
- Monitored front areas so that questions could be promptly addressed.
Guest Service & Ticketing Cashier
Sunway Lost Wolrd Water Park Sdn Bhd
06.2011 - 07.2012
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Reduced processing errors by meticulously following transaction procedures.
- Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma -
Masterskill College
Ipoh, Perak, Malaysia 04.2001 -
Skills
Computer skills
English Oral & Communication
Risk Assessment
Detail Oriented
Problem Solving
Fast Learner
Additional Information
Training Course :
1. HIRAC - Hazard Identification, Risk Assessment & Control.
2. Pineapple Service - Customer Satisfaction.
3. Hearing Conservation.
4. First Aider.
5. Chemical Handling & PPE.
6. Fire Drill.
7. ISO 9001.
8. Emergency Response.
9. Domestic Inquiry (DI).
Reference :
1. HR Sunway Lost World Water Park Sdn Bhd - Ms Jacqueline Pinto (05-542 8888)
2. HR Ezi Motartech Sdn Bhd - Ms Ainee (04-658 8817)
Hiking, Holiday
Maintain healthy lifestyle by doing few activities during weekend with hiking or briskwalk. I also like to go for holiday/travel for mind peace and culture learning.
Timeline
QC Inspector/Lab Assistant
Ezi Motartech Sdn Bhd
12.2021 - 09.2025
Site Clerk
Mawar Gemilang
12.2020 - 11.2021
Guest Service & Ticketing Manager
Sunway Lost World Water Park Sdn Bhd
06.2018 - 11.2020
Guest Service & Ticketing Assistant Manager
Sunway Lost World Water Park Sdn Bhd
06.2016 - 06.2018
Guest Service & Ticketing Executive
Sunway Lost World Water Park Sdn Bhd
09.2014 - 06.2016
Guest Service & Ticketing Senior Supervisor
Sunway Lost World Water Park Sdn Bhd
01.2013 - 09.2014
Guest Service & Ticketing Supervisor
Sunway Lost World Water Park Sdn Bhd
07.2012 - 01.2013
Guest Service & Ticketing Cashier
Sunway Lost Wolrd Water Park Sdn Bhd
06.2011 - 07.2012
High School Diploma -
Masterskill College
04.2001 -
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