Noor Ayuni Mastura Yahya
Account Manager
Kuala Lumpur
Summary
I am seasoned Account Manager with 13 years of experience in TM Enterprise team, worked within different sectors of industry. I am friendly, adaptable and hardworking team player. I believed I am resourceful employee to the company with outstanding TM product knowledge to develop and maintain customer pipeline. I am familiar with preparing contracts, account planning, collaborating with partners and consistently works to attract new business opportunities as part of day-to-day job basis. Besides that, I cultivates long-term relationships and delivers high levels of customer service to achieve revenue targets. I help to increases business opportunities through outstanding customer presentations and dedication to customer service. Occasionally I do assist my colleague to address problems in proactive and knowledgeable manner while I develop my leadership skills . I commonly work with my team to identifies upselling and cross-selling opportunities to boost revenue. At the moment, I am seeking new professional challenge and opportunity with growing team as to grow my career path.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Account Manager
TM Technology Services Sdn Bhd
Kuala Lumpur
11.2011 - Current
0Identified and qualified new sales leads of triple from target given and collaborated with internal team such as solution consultant teams to ensure closure of opportunities.
- Analysed client feedback to highlight areas in need of improvement and uncover more business opportunities.
- Entertained customer concerns and complaints to resolve issues and subsequently build loyalty and trust with customer.
- Nurtured customer relationships, scheduling physical visits or online meetings to touch base on current customer needs, their future strategic focus and their overall eco-system.
- Administer on account plan document to develop and strategize for short, medium and long-term plans for assigned accounts.
- Negotiated contracts and ensures customer's retention through renewal initiative.
- Cultivated strong rapport with clients and stakeholders to support long-lasting partnerships.
- Coordinated with internal teams to facilitate prompt delivery of client projects
- Amongst major Project Achievement though out servicing period are Prasanara Malaysia Berhad (TCV of RM3Mil for 3 years), Touch N Go Sdn Bhd (TCV of RM4.5Mil for 5 years), Bumi Armada Bhd (TCV of RM0.6Mil one off), DHL IT (TCV of RM3Mil for 1 year), Boustead Heavy Industries Corp Bhd (TCV of RM0.8Mil one off) (TCV of RM1.15Mil for 2 years)
Education
Bachelor of Science - Medical Information Technology
Multimedia University
Melaka /2007 - /2011
Skills
Salesforce SFDC
undefinedAccomplishments
- Collaborated with team of [Number] in development of [Project name].
- Upsold additional products, increasing monthly revenue [Number]%
Timeline
Account Manager
TM Technology Services Sdn Bhd
11.2011 - Current
Bachelor of Science - Medical Information Technology
Multimedia University
/2007 - /2011
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