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NOOR ASYIKIN BINTI MOHD JAILANI
Healthcare Assistant
Rawang,Selangor
Summary
Excellent relationship-building, prioritization and time management skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Dedicated in manufacturing industries and professional with history of meeting company goals utilizing consistent and organized practices.
Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced Administrative and Finance stuff with over 4 years of experience in retails field. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
2
2
Certificates
2
2
Languages
Work History
Healthcare Assistant
Klinik Dr Muiz
Rawang
01.2022 - Current
- Assisted with patient hygiene, physical comfort, eating and drinking and mobility while observing and reporting specific changes.
- Organized and maintained medication closets and first aid supplies.
- Supervised patients on commodes, in toilets and bathrooms and assisted patients with hygiene needs.
- Followed and implemented care plans under direction of registered nurse.
- Observed patient skin conditions and reported findings to registered nurse.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Participated in cleaning and maintenance of medical equipment to assist in department function and regulation compliance.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
Customer Service Representative
Sport Planet Warehouse Sdn Bhd
Seri Kmebangan
12.2020 - 07.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Collected and analyzed customer information to prepare product or service reports.
Branch Manager
99 Speedmart Sdn Bhd
Klang
09.2018 - 06.2020
- Boosted sales and customer loyalty through incentive programs.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Resolved various issues impacting sales management and business operations.
- Consulted customers to boost product sales and services.
- Engaged employees in business processes with positive motivational techniques.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Education
Bachelor Degree of Financial Management & Banking - Business Management
Universiti Malaysia Sabah
Kota Kinabalu Sabah 09.2014 - 12.2017
Skills
Conducting intakes
Patient-focused care
Transporting patients
Medical office administration
Responding to emergencies
Certification
Clinic Assistant Klinik Dr.Muiz ( less than 1 year)
Interests
Hiking
Internet Surfing
Sea-walking
Timeline
Healthcare Assistant
Klinik Dr Muiz
01.2022 - Current
Clinic Assistant Klinik Dr.Muiz ( less than 1 year)
01-2022
Customer Service Representative
Sport Planet Warehouse Sdn Bhd
12.2020 - 07.2021
Branch Manager
99 Speedmart Sdn Bhd
09.2018 - 06.2020
Branch Manager 99 Speedmart Sdn Bhd ( 4 years)
09-2018
Bachelor Degree of Financial Management & Banking - Business Management
Universiti Malaysia Sabah
09.2014 - 12.2017