Noor Asmina Adam

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.

Assessment of Claims

Dealing with vendors and service providers like adjusters and solicitors

Handle queries from customers

• Researched claims and incident information to deliver solutions and resolve problems.
• Interviewed claimants and witnesses to gather factual information.
• Consulted police and hospital records when needed.
• Worked with private investigators and attorneys on preparation of evidence, witness statements, and other documentation in preparation for trial.
• Finalized Type files for insurance claim payment release.
• Utilized analytical skills to evaluate medical bills for accuracy and appropriateness of charges before approving payments as part of the claims process.
• Collaborated with insurance adjusters to expedite claim settlements, ensuring fair resolutions for all parties involved.
• Conducted thorough investigations of complex claims, gathering relevant documentation and interviewing witnesses when necessary.
• Improved overall efficiency within the department by streamlining processes and eliminating redundancies where possible.
• Interpreted policy provisions, endorsements, and exclusions to accurately determine coverage for claims.
• Mitigated fraud risks by identifying suspicious patterns in claims data and escalating concerns to appropriate teams for further investigation.
• Negotiated settlements with claimants'' attorneys when needed, achieving favorable outcomes for both parties while minimizing costs.
• Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.

• Used knowledge of legal precedents to analyze probable outcome of cases.
• Analyzed and applied legal principles and performed legal research to support litigation strategy.
• Improved client satisfaction with timely communication and thorough explanations of complex legal concepts.
• Represented clients in court proceedings, hearings and arbitrations.