NOORASHIKIN SALLEH
CUSTOMER SERVICE
PULAU PINANG
Summary
Dynamic customer service professional with extensive experience in logistics with excelling in customer relationship management and shipment tracking. Proven track record of enhancing customer satisfaction through effective problem-solving and meticulous documentation. Skilled in coordinating shipping operations, ensuring timely deliveries while maintaining high standards of service.
Successful with many years of shipping experiences by addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
17
17
years of professional experience
Work History
CUSTOMER SERVICE EXECUTIVE
TBL FREIGHT FORWARDING SDN BHD
11.2022 - 03.2025
- Handle operation job for export shipment, LCL and FCL.
- Handle all inquiries for nomination shipment and deal directly with transhipment agent and destination agent to delivered prompt service to prioritize customer needs.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
EXPORT CO-ORDINATOR
QUANTERM LOGISTICS SDN BHD
11.2021 - 06.2022
- Handling nomination export shipment for bonded truck from Penang to Port Klang.
- Prepared and assembled documents to facilitate exports.
- Enhanced customer satisfaction with timely shipments and accurate documentation through meticulous attention to detail.
- Supported management decision-making by providing detailed reports on export activities, highlighting areas of strength as well as opportunities for improvement.
- Followed up with customers to resolve inquiries.
- Managed a high volume of export orders, prioritizing tasks effectively to meet tight deadlines.
CUSTOMER SERVICE OFFICER
ON TIME WORLDWIDE LOGISTICS
07.2017 - 07.2020
- Handling client: NI Malaysia
- Assisted call-in customers with questions and orders.
- Monitoring truck movement for domestic trucking.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
ADMINISTRATION CLERK
DHL SUPPLY CHAIN MALAYSIA
11.2016 - 03.2017
- Handling export shipment for client: Advantest.
- Checked packages and merchandise for damage and notified vendors.
- Managed incoming and outgoing shipments by verifying product details against purchase orders, ensuring accurate inventory levels.
- Managed day-to-day operations of warehouse to keep everything running smoothly.
- Improved inventory accuracy with consistent cycle counting and data entry into the warehouse management system.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
CUSTOMER SERVICE CO-ORDINATOR
SCHENKER LOGISTICS (M) SDN BHD
01.2015 - 12.2015
- Handling Import shipment for all type of incoterm; DDU, DDP, FOB, EXWORK & CIF.
- Liaise with agents for ETA and follow-up shipment movement.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained accurate records of customer interactions, tracking trends and identifying opportunities for improvement.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
CLERK
GLOBELINK CONTAINER LINES
01.2009 - 06.2014
- Handling Import job in sea-freight.
- Preparing Invoice, NOA, Manifest and releasing D.O to customer.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported account/administrative/forwarding staff with timely completion of daily tasks, ensuring smooth office operations.
CLERK
AGUSTI, ISMADI & KARU
02.2008 - 09.2008
- Handling accident matters for Court attending.
- Facilitated attorney-client meetings by preparing agendas and gathering relevant documentation ahead of time.
- Maintained strict confidentiality while handling sensitive client information, fostering trust among colleagues and clients.
- Provided excellent customer service to clients by promptly addressing inquiries and maintaining a friendly demeanor.
- Improved case management efficiency by maintaining an up-to-date database of client information.
- Adhered to strict ethical guidelines while performing legal clerk duties, demonstrating integrity and commitment to the profession.
Education
BBA - Business Management
UNIVERSITI SAINS MALAYSIA
PULAU PINANG 04.2001 -
High School Diploma -
SMK ABDULLAH MUNSHI
PULAU PINANG 04.2001 -
High School Diploma -
SMK DATUK HAJI MOHD NOR AHMAD
PULAU PINANG 04.2001 -
Skills
Customer relationship management
Customer needs assessment
Issue escalation
Payment management
Online chat and email
Documentation and notes
Shipment tracking
Shipping coordination
Customer queries
Problem-solving
MS office
Decision-making
Timeline
CUSTOMER SERVICE EXECUTIVE
TBL FREIGHT FORWARDING SDN BHD
11.2022 - 03.2025
EXPORT CO-ORDINATOR
QUANTERM LOGISTICS SDN BHD
11.2021 - 06.2022
CUSTOMER SERVICE OFFICER
ON TIME WORLDWIDE LOGISTICS
07.2017 - 07.2020
ADMINISTRATION CLERK
DHL SUPPLY CHAIN MALAYSIA
11.2016 - 03.2017
CUSTOMER SERVICE CO-ORDINATOR
SCHENKER LOGISTICS (M) SDN BHD
01.2015 - 12.2015
CLERK
GLOBELINK CONTAINER LINES
01.2009 - 06.2014
CLERK
AGUSTI, ISMADI & KARU
02.2008 - 09.2008
BBA - Business Management
UNIVERSITI SAINS MALAYSIA
04.2001 -
High School Diploma -
SMK ABDULLAH MUNSHI
04.2001 -
High School Diploma -
SMK DATUK HAJI MOHD NOR AHMAD
04.2001 -
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