Summary
Overview
Work History
Education
Skills
Custom Section
Languages
Professional Highlights
Timeline
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Noorashikin Binti Haron

kuching

Summary

Senior Air Traffic Services professional with over 20 years of leadership experience in operational delivery and regional governance. Proven ability to enhance ATS performance through effective safety oversight, contingency planning, and cross-functional project execution. Currently serving as Deputy Director of Operations and SAR Chief for Sarawak Region, focusing on operational readiness and multi-agency coordination to improve emergency response capabilities. Previous roles include Acting Deputy Director and Head of Training Unit, contributing to ATM/ANS modernization and regional safety initiatives aligned with strategic priorities. Dedicated [Job Title] with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals. Expert [Job Title] bringing [Number] years of expertise in [Industry]. Effectively manages assignments and team members. Dedicated to self-development to provide expectation-exceeding service. [Area of certification]-certified [Job Title] with vast experience in effective and efficient operations. Displays outstanding knowledge and practical expertise to provide exceptional all-round service.

Overview

2026
2026
years of professional experience

Work History

SAR Chief, Sarawak Region

Civil Aviation Authority of Malaysia (CAAM)
01.2024 - Current
  • Leads SAR preparedness and response planning, strengthening multi-agency coordination and readiness.
  • Supports SAR exercises, evaluation activities, and emergency response capability development.

Deputy Director of Operations, Sarawak Regional Office

Civil Aviation Authority of Malaysia (CAAM)
10.2023 - Current
  • Provides regional operational leadership and oversight to ensure safe, orderly, and efficient ATS delivery across Sarawak stations.
  • Coordinates operational requirements, resource planning, and inter-unit support to maintain service continuity and readiness.
  • Leads compliance follow-up, operational reporting, and evidence/document readiness for audits and assessments.
  • Oversees operational improvement initiatives aligned with CAAM safety objectives and strategic direction.

Watch Manager, Kuching ATCC

Civil Aviation Authority of Malaysia (CAAM)
01.2015 - 12.2023
  • Led and supervised shift operations, ensuring safe, orderly, and efficient ATS service delivery.
  • Managed real-time operational decision-making, coordination, and resource deployment during routine and non-routine situations.
  • Ensured compliance with ATS procedures, safety requirements, and operational standards.

Acting Deputy Director, ATCC CAAM

Civil Aviation Authority of Malaysia (CAAM)
Sarawak
12.2021 - 12.2023
  • Facilitated operational oversight and performance monitoring for senior management to improve decision-making.
  • Ensured ATS delivery continuity through effective coordination of staffing, training, and support across units.
  • Directed operations from concept through execution, aligning with broader organisational goals.
  • Established policies and procedures guiding daily operations towards organisational success.
  • Cultivated a workplace culture that emphasized employee development and engagement strategies.
  • Evaluated operational processes to enhance efficiency while maintaining regulatory compliance.
  • Led operations during directors' absence, demonstrating effective leadership under pressure.
  • Mentored senior staff members, forming a strong and capable leadership team.

Head of Training Unit, Kuching ATCC

Civil Aviation Authority of Malaysia (CAAM)
kuching
01.2014 - 12.2018
  • Planned and managed ATS technical training to enhance operational staff competency.
  • Coordinated on-the-job training delivery and monitored progress.
  • Standardized training procedures and assured competency through structured processes.
  • Developed comprehensive programs employing expert learning techniques for effective training leadership.
  • Measured program quality using established evaluation methods.
  • Created instructional materials, including handbooks, visual aids, and demonstration models.

CNS Officer

Kuching ATCC
kuching
01.2010 - 12.2015
  • Monitored CNS/ATM system in Kuching, including ATCC and Tower operations.
  • Assisted in conducting CNS/ATM audits to ensure compliance.
  • Coordinated system failure responses with contractors, verifying mitigation plans.
  • Prepared detailed reports for senior management, outlining operational performance and strategic recommendations.
  • Investigated complaints and took corrective actions, improving service quality and customer satisfaction.
  • Reviewed and updated operational procedures to align with best practices and regulations.

Area Control (Procedural) & Area Control Surveillance, KLATCC

Civil Aviation Authority of Malaysia (CAAM)
  • Conducted procedural and surveillance operations, ensuring compliance with separation standards and coordination requirements.
  • Managed complex traffic flows and supported safe handling of non-routine operational situations.

Education

Bachelor’s Degree - Mass Communication

Universiti Sains Malaysia (USM)
01.1996

Skills

  • Emergency response planning
  • Multi-agency coordination
  • Operational oversight
  • Compliance monitoring
  • Resource management
  • ATS service delivery
  • Safety regulations
  • Training programme development
  • Performance evaluation
  • Risk assessment
  • Operational improvement
  • Incident management
  • Communication skills
  • Willingness to learn
  • Active listening
  • Calm under pressure
  • Leadership
  • Team leadership and motivation
  • Task collaboration
  • Project planning and coordination
  • Deadline management
  • Leadership development
  • Documentation standards
  • Team building
  • Commitment to excellence
  • Complaint handling and resolution

Custom Section

Excellent Service Award (APC), 2

Languages

Malay
English

Professional Highlights

  • Watch Manager, Kuching ATCC, 2015-01-01, 2023-01-01, Led and supervised shift operations, ensuring safe, orderly, and efficient ATS service delivery., Managed real-time operational decision-making, coordination, and resource deployment during routine and non-routine situations., Ensured compliance with ATS procedures, safety requirements, and operational standards.
  • Head of Training Unit, Kuching ATCC, Planned and managed ATS technical training programmes and competency development for operational staff., Coordinated OJT monitoring, training scheduling and delivery of technical briefings and refresher sessions., Strengthened training standardisation and competency assurance processes.
  • Acting Deputy Director, ATCC CAAM, Supported senior management in daily operational oversight, performance monitoring, and compliance matters., Coordinated staffing requirements, training needs, and cross-unit operational support to ensure continuous ATS delivery.
  • Area Control (Procedural) & Area Control Surveillance, KLATCC, 6 years, Conducted procedural and surveillance operations, ensuring compliance with separation standards and coordination requirements., Managed complex traffic flows and supported safe handling of non-routine operational situations.
  • Area Controller, Kuching ATCC | Aerodrome Controller, Kuching, Delivered safe ATS services and ensured effective coordination in accordance with established procedures.

Timeline

SAR Chief, Sarawak Region

Civil Aviation Authority of Malaysia (CAAM)
01.2024 - Current

Deputy Director of Operations, Sarawak Regional Office

Civil Aviation Authority of Malaysia (CAAM)
10.2023 - Current

Acting Deputy Director, ATCC CAAM

Civil Aviation Authority of Malaysia (CAAM)
12.2021 - 12.2023

Watch Manager, Kuching ATCC

Civil Aviation Authority of Malaysia (CAAM)
01.2015 - 12.2023

Head of Training Unit, Kuching ATCC

Civil Aviation Authority of Malaysia (CAAM)
01.2014 - 12.2018

CNS Officer

Kuching ATCC
01.2010 - 12.2015

Area Control (Procedural) & Area Control Surveillance, KLATCC

Civil Aviation Authority of Malaysia (CAAM)

Bachelor’s Degree - Mass Communication

Universiti Sains Malaysia (USM)
Noorashikin Binti Haron