Noor Aqilah Rusli
Junior IAM Consultant
Kuala Lumpur
Summary
Detail-oriented Software Consultant with 4 years background designing, configuring and testing software. Comprehensive knowledge of software development lifecycles. Excellent analytical and documentation skills with remarkable project management abilities.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Junior IAM Consultant
Turnkey Consulting Malaysia Sdn. Bhd
3 2024 - Current
- Responsible in resolving access management and provisioning workflow errors
- Troubleshoot errors from checking log files.
- Assisted with implementation and deployment process of upgrading Identity Manager to latest version
- Troubleshoot issues reported by end users to schedule system changes and identity permanent solution
Junior Application Security Consultant
Turnkey Consulting Malaysia Sdn. Bhd
2 2022 - 2 2024
- Conducted regular audits of privileged account activity to identify potential misuse or abuse in O365 Admin
- Set up Microsoft Intune to all employees' account and devices and monitor any non compliance or errors.
- Streamlined JML, user provisioning processes by implementing automated workflows level of security
Junior IT Helpdesk Analyst L2
Turnkey Consulting Malaysia Sdn. Bhd
10.2019 - 01.2022
- Conducted regular reviews of access rights ensuring leas privilege principles were adhered to mitigate insider threat risks
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Created comprehensive documentation for IAM policies, procedures and technical solutions to facilitate knowledge sharing among team members
- Managed to decrease backlog ticket counts from 2000 to 400 in 2 months
Intern/Junior Application Support Engineer
Datum Clearmind Sdn. Bhd
01.2019 - 08.2019
- Demonstrate and deliver the full cycle of the system based clients' requirements
- Aided in software implementation for clients in Pest Control industry, providing setup and initial training services
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
Education
Bachelor of Information Technology in Software Engineering -
Universiti Kuala Lumpur (UniKL MIIT)
Kuala Lumpur, 14 01.2015 - 04.2019
Skills
Sailpoint IdentiyIQ
Micro Focus NetIQ
Role-Based Access Control
Programming (MySQL, C#, JAVA)
Microsoft O365 Admin
Microsoft Power Automate
Microsoft PowerBI
Microsoft Office
Microsoft Azure
Active Directory
Mobile Device Management
Ticketing system (ServiceNow, Zendesk)
About Me
nooraqilahrusli101@gmail.com, +60 19 225 9790, www.linkedin.com/in/noor-aqilahrusli
Languages
English
Bahasa Malaysia
Japanese (basic)
References
Andhika Ardiyanto, Service Team Lead, +60 16 390 9223, Turnkey Consulting Malaysia Sdn. Bhd
Timeline
Junior IT Helpdesk Analyst L2
Turnkey Consulting Malaysia Sdn. Bhd
10.2019 - 01.2022
Intern/Junior Application Support Engineer
Datum Clearmind Sdn. Bhd
01.2019 - 08.2019
Bachelor of Information Technology in Software Engineering -
Universiti Kuala Lumpur (UniKL MIIT)
01.2015 - 04.2019
Junior IAM Consultant
Turnkey Consulting Malaysia Sdn. Bhd
3 2024 - Current
Junior Application Security Consultant
Turnkey Consulting Malaysia Sdn. Bhd
2 2022 - 2 2024
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