NOOR AMIZA AMIRDIN
SENIOR STAFF NURSE 1
Kuala Lumpur
Summary
Adept at enhancing team productivity and efficiency, I led significant improvements at Prince Court Medical Centre, mentoring staff and streamlining workflows. My expertise in process improvement and team supervision, coupled with a strong focus on achieving high customer satisfaction rates, underscores my ability to drive operational excellence and foster collaborative environments.
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
24
24
years of professional experience
Work History
Team Leader
Eye Clinic Prince Court Medical Center
03.2022 - Current
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Implemented comprehensive reporting system to track team performance and identify areas for improvement.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Senior Staff Nurse
Prince Court Medical Centre
06.2008 - Current
- Mentored junior nurses, providing guidance on clinical skills and professional development.
- Performed various nursing interventions such as eye dressing, eye irrigation, vital sign monitoring, and specimen collection.
- Assessed medical status of patients pre- and post-operation by checking vital parameters and supervising health education for medication and food intake.
- Prevented infections through diligent adherence to infection control policies, including proper hand hygiene techniques and equipment sterilization procedures.
- Conducted ongoing evaluations of new hires during orientation period to ensure successful integration into the nursing team.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Promoted patient independence by teaching self-care skills.
- Led quality improvement initiatives within the department, resulting in streamlined workflows and increased efficiency.
- Assigned patient care to [8] nurses based on skills and experience, contributing to higher standards of patient care and staff retention.
- Improved patient outcomes by continuously assessing conditions and adjusting care as necessary.
- Identified patient care requirements by establishing personal rapport with patients and families.
Senior Staff Nurse
Pantai Hospital Kuala Lumpur
10.2006 - 05.2008
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Mentored junior nurses, providing guidance on clinical skills and professional development.
- Assessed medical status of patients pre- and post-operation by checking vital parameters and supervising food intake.
- Improved patient outcomes by continuously assessing conditions and adjusting care as necessary.
- Prevented infections through diligent adherence to infection control policies, including proper hand hygiene techniques and equipment sterilization procedures.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Assigned patient care to 4 nurses based on skills and experience, contributing to higher standards of patient care and staff retention.
- Reduced medication errors through thorough documentation and adherence to medication administration protocols.
- Gathered patient health data through interviews and observation, documenting data in electronic records.
- Coordinated with physicians to perform bedside procedures such as intravenous injections, vascular line insertions, and bronchoscopies.
- Ensured compliance with hospital policies and procedures, mitigating potential risks to patients and staff members.
- Streamlined workflow processes, improving overall patient satisfaction and experience.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Precepted student nurses and oriented new hires, providing guidance and mentorship when teaching on hospital policies, emergency procedures, and nursing best practices.
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Coordinated patient discharge planning to provide post-discharge patient care, promoting healing and recovery.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Educated family members and caregivers on patient care instructions.
- Managed patients recovering from medical or surgical procedures.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
Staff Nurse
KPJ Ampang Puteri Specialist Hospital
08.2006 - 09.2006
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Staff Nurse
Tun Hussein Onn National Eye Hospital
07.2000 - 07.2006
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
- Assisted physicians with diagnostic procedures, ensuring accurate results for optimal treatment planning.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Provided exceptional pre-and post-operative care, reducing recovery times and complications for surgical patients.
- Reduced medication errors through meticulous charting and double-checking dosages.
- Promoted a culture of safety by strictly adhering to infection control measures and reporting any potential hazards or concerns.
- Coordinated patient discharge planning to provide post-discharge patient care, promoting healing and recovery.
Education
3 DAYS MENTORSHIP PROGRAMME
PANTAI INSTITUTE OF HEALTH SCIENCE AND NURSING
Kuala Lumpur, Malaysia03-2007
POST BASIC OPHTHALMIC
KOLEJ KEJURURAWATAN KUALA LUMPUR
Kuala Lumpur, Malaysia 04.2001 -
KURUSUS JANGKA PENDEK PERAWATAN MATA
HOSPITAL BESAR SELAYANG
SELANGOR04-2004
High School Diploma -
TUN TAN CHENG LOCK COLLEGE,ASSUNTA HOSPITAL
Petaling Jaya, Selangor, Malaysia 04.2001 -
Skills
Team supervision
Teamwork and collaboration
Work planning
Team motivation
Shift scheduling
Overtime management
Attention to detail
Coaching and mentoring
Daily workflow improvement
Process improvement
Overseeing daily activities
SOP adherence
Timeline
Team Leader
Eye Clinic Prince Court Medical Center
03.2022 - Current
Senior Staff Nurse
Prince Court Medical Centre
06.2008 - Current
Senior Staff Nurse
Pantai Hospital Kuala Lumpur
10.2006 - 05.2008
Staff Nurse
KPJ Ampang Puteri Specialist Hospital
08.2006 - 09.2006
POST BASIC OPHTHALMIC
KOLEJ KEJURURAWATAN KUALA LUMPUR
04.2001 -
High School Diploma -
TUN TAN CHENG LOCK COLLEGE,ASSUNTA HOSPITAL
04.2001 -
Staff Nurse
Tun Hussein Onn National Eye Hospital
07.2000 - 07.2006
3 DAYS MENTORSHIP PROGRAMME
PANTAI INSTITUTE OF HEALTH SCIENCE AND NURSING
KURUSUS JANGKA PENDEK PERAWATAN MATA
HOSPITAL BESAR SELAYANG
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