NOOR AAFIYAH QAIRINA BINTI HENDRY DAYAK

• Prepare forecast and sales plans. Meet and exceed sales targets; achieve maximum sales in assigned accounts.
• Maintain professional support for assigned accounts by learning about and satisfying their needs, through professional sales support techniques, and maintain long-term customer relationships.
• Working closely with trade marketing department, develop in-store visibility plans and follow-up to achieve timely & effective implementation.
• Compile and analyse market data to find trends. Promote assigned products with value-added selling in accordance with Company's strategy to increase products' market share.
• Collect and analyse competitive information, to develop sales strategies and setting targets.
• Manage and solve problems and complaints by looking into root cause and making recommendations for improvement.
• Timely preparation and launch of brand activation activities, working closely with trade marketing departments. Ensure all store display and events are properly and timely set up.
• Preparation of weekly reports and participate in sales meeting effectively.

• Used sound judgment and available resources to make well-informed decisions for case approval or denial.
• Kept up to date on industry information, system changes, network rules and compliance issues.
• Managing in-app complain from customer in relation to online shopping product.
• Handling return & refund process such as accepting, inspecting & processing returned product from customer & buyer.
• Analyzed, researched and resolved payment claims within required timeframes.

• Project: United Overseas Bank (UOB)

- Attends training for 4 weeks

• Training scope: handle customers' financial transactions, including cashing cheques, completing money transfers and opening and closing accounts.

• Handling Live Chat Inquiries (Chat)
• Supports Call, Email, Payment and Logistic Department
• Meet expected individual targets/KPIs and contribute to business targets and
• Maintain a detailed understanding of associated processes and procedures ensuring compliance with all regulatory needs