Scuba Diving&Hiking
Noor Hasnida Binti Main
Assistant Boutique Manager
Kuala Lumpur,14
Summary
Results-oriented professional with two decades of experience in Retail Beauty and Hospitality. Specialized in skin care, fragrances, and personal care products. Demonstrated ability to boost customer satisfaction and achieve sales targets through product knowledge and engagement strategies.
Overview
17
17
years of professional experience
1
1
Certification
2
2
Languages
Work History
Assistant Boutique Manager
Shiseido Malaysia
01.2024 - 01.2025
- Managed operation, inventory and restocking procedures, reducing product shortfalls and ensuring service standards.
- Assist in training and developing team members, leading by example, and fostering a positive work environment.
- Assisted in marketing campaigns, that boost brand awareness.
- Ensure consistent customer service excellence and brand representation.
Supervisor
Kens Apothecary Snd Bhd
01.2023 - 01.2024
- In-depth knowledge of fragrance notes, raw materials, and the fragrance development process.
- Keeping up to date trends, best practices and competitor activities.
- Understand customer needs, market trends, and target audience preferences.
Retail Consultant
Aesop Malaysia Snd Bhd
01.2015 - 01.2023
- Determine customers' skin types, concerns, and preferences to offer personalised recommendations.
- Demonstrate how to use skin care products effectively, offering tips and advice to helping customers achieve the desired result.
- Greet customers, answering questions and address concerns ensuring a positive shopping experience.
Supervisor
Troika Sky Dining
01.2013 - 01.2015
- Responsible for daily operations of the restaurant and bar including managing staff, overseeing customer service and maintain inventory.
- Ensure restaurant run efficiently and profitably while providing a positive dining experience for customers.
Supervisor
Traders Hotel Kuala Lumpur
01.2008 - 01.2012
- Oversees the daily operations, ensuring a positive customer experience and smooth, efficient service.
- Manage staff, inventory, budgets, and marketing, while also ensuring compliance with relevant regulations and policies.
Education
SPM/PMR - undefined
Sekolah Menengah Sertik
Pahang01.2001
UPSR - undefined
Sekolah Rendah Keb.Mem.2
Pahang01.1996
Skills
Management skills
Customer satisfaction excellence
Digital marketing tactics
Problem resolution
Inventory oversight
Achievement
- Aesop Malaysia: Recognition for dedication service, reflecting loyalty and courtesy for 2022.
- Troika Sky Dining: Awarded for excellence service for Food & Beverage/Best Italian Restaurant in 2013.
- Traders Hotel Kuala Lumpur: Best Mixologist for cocktail competition 2009.
Interests
Certification
Certificate Of Appriciation Pertubuhan Kebajikan Siri Jayanti
Volentering
For the invaluable participation as a dedicated volunteer at our Siri Jayanti Metta Centre (Old Folks Home)
Timeline
Assistant Boutique Manager
Shiseido Malaysia
01.2024 - 01.2025
Supervisor
Kens Apothecary Snd Bhd
01.2023 - 01.2024
Certificate Of Appriciation Pertubuhan Kebajikan Siri Jayanti
09-2022
Retail Consultant
Aesop Malaysia Snd Bhd
01.2015 - 01.2023
Supervisor
Troika Sky Dining
01.2013 - 01.2015
Supervisor
Traders Hotel Kuala Lumpur
01.2008 - 01.2012
SPM/PMR - undefined
Sekolah Menengah Sertik
UPSR - undefined
Sekolah Rendah Keb.Mem.2