NOOR AZZARA BINTI MOHAMMAD

• Hire Purchased Dept in 1 years

* Checking application for loan submission and all the supporting documentations.

* Interview of customer and explanations.

* Complete all application form and document.

• Credit Control Dept in 5 years

* Responsible to remind customers for payment based on 1-30 days delinquent account, overdue payment and repossession order.
* Negotiate with customer for payment arrangement, partial payment, settlement offers or surrender.

* Continuously track and assess the status of non performing loans, keeping detailed records of outstanding debt, overdue payment.
* Any other duties assigned by superior or upper management.

* Maintain accurate and up-to-date records of all collections activity into collection system, including communications with customers.

* Ensure customer inquiries are attended and issues are resolved in a timely and professional manner.

* Develop and maintain documentation for all collection strategies, including procedures, policies and guidelines.

• Participate in event planning meetings across relevant teams and ensure follow-up actions are taken accordingly.
• Assist in the evaluation of event outcomes for continuous improvement in event planning and organization.
• Promote and support sales launches, marketing activities, events, and promotions.
• Work closely with the team to plan, set up, display, and dismantle events / exhibitions while addressing operational issues.
• Other duties may arise from time to time and as may be assigned from manager.

• Achieving sales target of all assigned products.
• Ensure accepted loans are converted to disbursement and approval for credit card.
• Maintain good relationship with customers to ensure high standard of service quality at all times.
• Identify , solicit and maintain new customers and referral
• Perform initial credit screening to ensure submission of quality and non fraudulent loans.
• Comply strictly to CIMB bank’s policies, including all compliance procedures and guidelines.

• Provide general administrative support to the Administration department.
• Maintain employee records and monitor leave, attendance, and overtime to support payroll processing.
• Assist with various ad-hoc duties as assigned by the supervisor.