Noor Azreen
Customer Service
Block B-06-16 Kompleks Suria Kinrara, Persiaran Kinrara 47100 Puchong, Selangor
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Customer Service
OPTIMUS ENTERPRISE
11.2011 - 5 2012
- Greeted customers and provided outstanding customer service.
- Resolved issues and maintained customer service standards.
- Provided exceptional customer service to drive satisfaction.
Customer Service
EXTROVEST COMMUNICATION
5 2014 - 7 2014
- Handling Inbound call
Customer Engagement Specialist
RESOURCE ENTITY
9 2014 - 07.2018
- Handling Inbound call
- Responsible to help Astro customer to create and upgrade Astro account
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Executive
BE International Marketing Sdn Bhd
08.2018 - Current
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Delivered prompt service to prioritize customer needs.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Handling on delivery issues.
- Provided company information and policies to customers upon inquiry and answered questions via phone and CSS inquiry.
Education
SPM -
SMK CONVENT BUTTERWORTH
Diploma - Mgt. Film, Theater & Animation
University Technology Mara
Skills
Time Management
undefinedAvailability
3 weeks
Willing To Travel
Yes
Skills Languages
- MS Word
- MS P Point
- MS Excel
- Photoshop
- English
- Malay
Personal Information
- Expected Salary: + RM 5000 (Negotiable)
- Date of Birth: 03/27/93
- Driving License: B2 / D
References
- 03 - 86058500 (BE International Marketing Sdn Bhd)
Additional Information
Key Achievements
- Received an award in August 2023 for the Long Service Award.
Timeline
Customer Service Executive
BE International Marketing Sdn Bhd
08.2018 - Current
Customer Service
OPTIMUS ENTERPRISE
11.2011 - 5 2012
Customer Service
EXTROVEST COMMUNICATION
5 2014 - 7 2014
Customer Engagement Specialist
RESOURCE ENTITY
9 2014 - 07.2018
SPM -
SMK CONVENT BUTTERWORTH
Diploma - Mgt. Film, Theater & Animation
University Technology Mara
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