Noor Azliza Abdul Aziz
DEVOPS
Selangor,SHAH ALAM
Summary
DevOps & Cloud Platform Specialist / Assistant Manager leading AWS infrastructure automation, Kubernetes platform operations, and production support for regulated banking workloads. Designs reusable Terraform modules, manages multi-account cloud migrations, and strengthens service resilience through Datadog, CloudWatch, and incident response practices. Builds self-service workflows and deployment automation that reduce manual effort and unblock delivery.
Overview
2
2
Languages
6
6
Certifications
9
9
years of professional experience
Work History
DevOps & Cloud Platform Specialist
Bank Islam Malaysia Berhad
Kuala lumpur, WP KUALA LUMPUR
08.2021 - Current
- Maintain 98% platform uptime across production EKS workloads through proactive scaling, alerting, and maintenance planning.
- Architect and maintain reusable Terraform modules across AWS accounts, automating VPC, transit networking, security boundaries, and database clusters.
- Modernize legacy on-premises banking services into a secure multi-account AWS landing zone, including IBM Mobile-to-cloud-native transitions.
- Manage Datadog and CloudWatch dashboards with Opsgenie alerting to surface API latency, network bottlenecks, and memory pressure before customer impact.
- Coordinate biannual DR drills, validating failover paths and post-recovery database and service integrity against RTO and RPO targets.
- Build Jira Service Desk workflows for developer access provisioning and environment requests, standardizing tickets and shortening delivery lead times.
Software Packaging & IMAC Specialist
IBM Malaysia
Cyberjaya, WP KUALA LUMPUR
10.2019 - 05.2021
- Built, tested, and validated unattended installation packages across Dev, UAT, and Production environments for Windows 7 to 10 migrations.
- Managed IMAC request lifecycles and resolved failed electronic distributions through Remedy and ServiceNow troubleshooting.
- Introduced Agile standups and queue management practices to improve weekly operational flow and SLA adherence.
- Reduced recurring ticket backlogs from 56 to 25 weekly by tightening dispatch prioritization and follow-up routines.
- Supported enterprise software distribution and deployment integrity across banking workspaces during workstation migration cycles.
- Tracked recurring distribution failures and performed root-cause remediation to stabilize package delivery outcomes.
- Maintained strict customer SLA compliance while coordinating workload across weekly operations for Australia Bank.
Desktop Support Engineer
IBM Malaysia
Cyberjaya, WP KUALA LUMPUR
06.2017 - 10.2019
- Executed Citrix-based Windows 10 workstation migrations ahead of schedule within the 5-month operational window.
- Coordinated branch office cutovers to minimize disruption for 1,530 users during the migration program.
- Troubleshot workstation setup issues and validated user readiness before handing devices back to staff.
Cloud Technical Operations Center (TOC) Engineer
IBM Watson & Cloud Platform
Cyberjaya, WP KUALA LUMPUR
06.2017 - 06.2019
- Monitored 250–500 high-severity infrastructure alerts weekly across global cloud consoles, triaging incidents from runbooks.
- Escalated unresolved incidents to DevOps and SRE domain teams with clear context and handoff notes.
- Refined SOPs and Confluence runbooks to shorten alert triage time and improve handover reliability.
- Tracked network connectivity, storage thresholds, and compute node availability across virtualized cloud infrastructure.
- Supported front-line event management for multi-tenant cloud environments and maintained consistent technical operations coverage.
Education
Diploma - Computer Science / IT
Kolej Poly-Tech MARA
Malaysia01-2005
Skills
AWS CloudWatch
Kubernetes (EKS)
Terraform (Modular IaC, Multi-Account)
Docker
Python
CloudFormation
Argo CD
AWS IAM policy design
Transit networking design
Infrastructure as code review
Helm chart management
Multi-account cloud architecture
EKS platform operations
Container scaling automation
Cloud migration architecture
Legacy application modernization
Blue-green deployment
Multi-region failover planning
Database cluster administration
Platform capacity planning
Incident triage & RCA
Disaster recovery testing
Observability dashboarding
ITSM workflow automation
On-call rotation management
Runbook authoring
Service level management
Certification
CompTIA CASP+ ce, Advanced Security Practitioner
Personal Information
Availability: Full-time / On-Call Rotation Ready
Accomplishments
- Collaborated with a team of 6 engineers in the development and infrastructure support of the Be_U digital banking platform.
- Collaborated with a multiple team in the development and infrastructure support of the new IBMB Mobile Platform
- Collaborated with a multiple team in the development and infrastructure support from multiple on prem project to cloud example, ekyc system, qrm system, Bank Islam gold Account project and etc
Timeline
DevOps & Cloud Platform Specialist
Bank Islam Malaysia Berhad
08.2021 - Current
Software Packaging & IMAC Specialist
IBM Malaysia
10.2019 - 05.2021
Desktop Support Engineer
IBM Malaysia
06.2017 - 10.2019
Cloud Technical Operations Center (TOC) Engineer
IBM Watson & Cloud Platform
06.2017 - 06.2019
Diploma - Computer Science / IT
Kolej Poly-Tech MARA