Summary
Overview
Work History
Education
Skills
References
Interests
Timeline
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NOOR AINI SHAHINE

NOOR AINI SHAHINE

Support Engineer
Bandar Puncak Alam

Summary

Highly skilled Platform Operations Specialist with proven expertise in problem-solving, troubleshooting, and technical support. Proficient in developing efficient solutions, including SQL queries for streamlined report extraction and effective post-issue recovery processes. Demonstrates strong self-learning abilities with ongoing advancement in AWS Cloud technologies. A collaborative team player dedicated to optimizing operational efficiency and delivering exceptional support. Currently seeking to leverage technical expertise and analytical skills in a Support Engineer role to drive organizational success and further professional growth.

Overview

7
7
years of professional experience
2
2
Languages

Work History

Platform Ops Specialist

CelcomDigi Telecommunications
01.2023 - Current
  • Proactively developed expertise in AWS services, gaining a comprehensive understanding of how these tools optimize system performance and monitoring capabilities.
  • Provided mentorship to team members, enhancing overall performance and ensuring SLA compliance by improving collective system knowledge.
  • Specialized in designing and executing SQL queries to support report generation and data analysis.
  • Enhanced customer satisfaction by applying proactive problem-solving strategies and ensuring efficient resolution of complaints.

DevOps Engineer System Support

Digi Telecommunications
01.2020 - 01.2022
  • Efficiently managed operational tickets despite limited resources, ensuring timely issue resolution.
  • Skilled in managing system logs, file permissions, process management, and application configurations.
  • Enhanced system reliability through proactive monitoring and troubleshooting of application issues.
  • Collaborated with cross-functional teams to ensure smooth application development and deployment cycles.
  • Reduced system downtime by implementing effective incident management and rapid response strategies.

Technical Lead

Digi Telecommunications
01.2019 - 01.2020
  • Efficiently manage projects involving third-party platforms, ensuring smooth integration and coordination.
  • Gained in-depth understanding of company URL structures and configurations to improve troubleshooting and system management.
  • Maintained close communication with clients throughout project life cycles for accurate progress reporting.
  • Oversaw migration of legacy systems to modern platforms, enhancing system scalability and performance.
  • Conducted comprehensive UAT and staging environment testing for APIs prior to production release, ensuring functionality, stability, and quality compliance.
  • Coordinated with stakeholders to define project requirements, ensuring alignment with business goals and customer needs.

Education

Bachelor - Science Computer (Networking)

TECHNICAL UNIVERSITY OF MALAYSIA MELAKA
01.2019

Science Physics

NEGERI SEMBILAN MATRICULATION COLLEGE
01.2015

Skills

Troubleshooting & Issue Resolution

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References

Nuraimy, Tajudin, Platform Operations HOS, +60 16-203 5073

Interests

Highly interested in projects involving SQL queries and data analysis

Timeline

Platform Ops Specialist

CelcomDigi Telecommunications
01.2023 - Current

DevOps Engineer System Support

Digi Telecommunications
01.2020 - 01.2022

Technical Lead

Digi Telecommunications
01.2019 - 01.2020

Science Physics

NEGERI SEMBILAN MATRICULATION COLLEGE

Bachelor - Science Computer (Networking)

TECHNICAL UNIVERSITY OF MALAYSIA MELAKA
NOOR AINI SHAHINESupport Engineer