Nooka Raju A/L Seetha Ramaiah

Led business growth and operations for a portfolio of USD10M+ per year across Energy & Utilities accounts in Malaysia, Singapore, and Australia. Notably, I transformed one of Malaysia's largest accounts, driving revenue from zero to USD5M/year within 4 years. In 2018, I helped secured the largest Data & AI contract for Malaysia, followed by 3 major umbrella contracts in 2020, marking significant regional milestones. As part of the Malaysia Senior Leadership Team, I reported to the Country Head (AVP), Energy & Utilities Vertical Head (SD) in India, and Regional Delivery Head (VP) in Singapore.

Leadership & Team Development:

• Built & led a high-performing team of 200+ across Malaysia, Singapore, and Australia.
• Successfully onboarded and trained 35+ team members in Data & AI Practice within 2 years in 2020, and 50+ team members in EAS SAP Practice in 2019.

Client Management & Project Delivery:

• Oversaw multiple large-scale digital transformation projects for clients across various services like EAS SAP, Salesforce, AI & Data, Software Engineering, ESG, etc.
• Built strong client relationships, acting as trusted IT strategic partner for clients.
• Managed entire client lifecycle, including resource planning, governance, escalations, and P&L accountability.

Strategic Growth:

• Developed & executed key strategic plans, driving consistent business growth.
• Collaborated with partners to identify new business opportunities and secure tenders.
• Managed contracts, pricing, and solution proposals for successful project delivery.
• Improved financial performance through accurate forecasting and cost management.
• Played a critical role in team growth, project success, and client satisfaction.

Previous title includes Associate Director / Engagement Delivery Lead (2017 to 2018).

Led the Frontica Kuala Lumpur Global Shared Services Operations, providing critical support to Aker Solutions, Kvaerner, and Akastor groups across Asia, Norway, Europe, North America, and Brazil. As Local Director and authorized signatory, made key decisions impacting financial compliance, resource allocation, and partnership agreements. My leadership ensured the successful integration of Frontica Kuala Lumpur into the global operations, driving efficiency and cost savings. Reported directly to the Chief Operating Officer (Norway HQ) as part of the global senior leadership team.

• Managed team of 130 professionals and USD 16 million budget while leading Frontica Kuala Lumpur Global Shared Services Operations, supporting Aker Solutions, Kvaerner, and Akastor across 5 regions
• Oversaw multiple BPO & ITO digital transformation programs, including HR, Payroll, Service Desk, SAP development, and IT Infrastructure.
• Reduced average transactional costs for clients through process optimization and technology implementation.
• Developed & owned KPIs and SLAs for all service deliveries, ensuring accountability and performance.
• Managed client relationships, governance, escalation, and BPO/IT advisory for region.
• Owned budgets, financials, and monthly cost analysis for KL Shared Service Centre.
• Collaborated with Accenture & TCS on process improvements for outsourcing activities.
• Successfully led the transition of the KL team from Frontica to Cognizant during a merger & acquisition.

Frontica Business Solutions was acquired in year 2016 by Cognizant (NASDAQ: CTSH), a leading provider of information technology, consulting, and intelligent process automation / BPO.

Spearheaded a team of over 40 in Finance & HR Operations, delivering critical support to an Oil & Gas client with operations in multiple regions. Oversaw a USD 1.5 million yearly budget and ensured seamless operations for a global workforce of 15,000. As part of the global leadership team, reported directly to the Global Vice Presidents of Finance & HR in Norway (HQ).

• Managed global HR operations (People Administration, Payroll, Timesheet, Travel Claims, Global Mobility, Recruitment) for numerous countries, including Norway, UK, Brazil, US, Australia, Brunei, Singapore, India, and Malaysia.
• Streamlined AP (Accounts Payable) process in Asia region, leading to 20% reduction in processing time.
• Managed client monthly statutory reporting (tax, pension contributions, etc.) for 8 countries, ensuring 99.9% accuracy rate.
• Oversaw budgeting, manning, and forecasting, and oversaw month-end closing activities for all entities within Asia Region.
• Managed overall client relationship, including governance and escalation.

Led a high-performing team of 25+ in Global Internal Shared Services, providing critical finance and HR transactional support across multiple regions for 13,000 employees globally. Managed a yearly budget of USD 1 million, ensuring efficient operations. Contributed to the global leadership team and reported directly to both Global Vice Presidents of Finance & HR (Norway HQ).

• Managed global HR back-office functions (People Administration, Payroll, Timesheet Management, Travel Management) for several countries, including Norway, UK, Brazil, US, Malaysia, Indonesia, Singapore, and Australia.
• Successfully rolled out SAP ERP solution for 2 new entities in Brunei and India within a year, achieving a significant improvement in data accuracy.
• Expanded Travel Centre in Kuala Lumpur to handle over 50,000 global transactions and calls per year, increasing efficiency by 10%.
• Led implementation of new "working smarter" HR model for Asia Region.
• Established an HR Centre of Excellence for Recruitment, Global Mobility, Reward, and Learning & Development.

Aker Solutions split in two companies in year 2014 with the new Aker Solutions and Akastor, an investment company within the oil and gas sector. Business Solutions, which was previously part of Aker Solutions, was developed as a standalone company under the Akastor umbrella with a new name and brand: Frontica Business Solutions.

Managed a lean 3-person payroll team, consistently delivering error-free monthly payslips for 3,500 employees, adhering to all relevant regulations and tax requirements and reported directly to Transactional Services Manager.

• Managed end-to-end monthly payroll activities, including statutory reporting and reconciliation, for Asia Pacific region, focusing on Malaysia, Indonesia, Singapore, and Australia.
• Successfully implemented SAP as ERP solution for Australian entity, centralizing payroll core function and achieving significant improvement in efficiency.
• Played HR SAP super user role to implement new statutory changes and ensure smooth system upgrades/enhancements.
• Collaborated effectively with SAP HR consultants and clients to provide ongoing support and maintenance for payroll system.

Managed a Payment & Banking team of 3, leveraging expertise as a Finance SAP Super User to ensure accurate and efficient AP processing for Malaysia, Indonesia, and Singapore.

• Supported implementation of new tax changes, system upgrades, and enhancements, collaborating with SAP FICO consultants and client finance teams.

Managed day-to-day operations of the Payment & Banking team, including vendor master management for Malaysia, Indonesia, and Singapore entities

• Played key role in successful migration of online banking systems for Malaysia and Indonesia entities, transitioning from ABN AMRO to Royal Bank of Scotland
• Ensured accurate and timely completion of month-end payments and bank reconciliations.

• Managed daily payment activities for diverse vendors like trucking, security, and port services, ensuring timely and accurate processing
• Served as Accounts Payable technical super user, maintaining and troubleshooting Oracle system.

• Prepared monthly fee collection schedules for Default Management Subcommittee, ensuring accurate and timely collection
• Additionally, assisted Finance Manager with final accounts, contributing to smooth and efficient closing process.