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NONSO INNOCENTOKONKWO
Business Administrator
Selangor, Malaysia
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Operations Supervisor
Emytex Plaza Ltd
Onitsha Anambra State
10.2014 - 12.2018
- Consistently met my short and long-term targets.
- Handled customer complaints with empathy and composure.
- Proactively participated in meetings and helped create new practices.
- Answered calls, responded to emails, and spoke with clients face-to-face.
- Processed a range of documentation and entered information into databases.
- Trained, coached, and supervised new staff members.
- Accurately handled large amounts of money on the cash register.
- Helped management to identify workflow issues and find solutions.
Field Officer
Market Research Consultancy Nigeria Limited
Awka Anambra
02.2012 - 08.2014
Inspecting delivery sites to ascertain the appropriateness of contemporary conditions.
Conferring with project beneficiaries and support staff to evaluate uptake, pitfalls, and areas necessitating expansion.
Collecting samples, where possible, for subsequent inspection.
Inputting data into suitable software and then arranging this to facilitate analysis.
Extracting and reporting on data-driven conclusions for each salient undertaking.
Education
BBA - Business Administration
Lincoln University College
Selangor, Malaysia 01.2019 - 09.2022
Skills
Logistics expertise
Software
Microsoft Excel
Microsoft PowerPoint
AutoCad
Certification
International Conference on Malaysian Government and Public Policy(ICGP21)
Traveling, Cooking, Reading, Hiking
Traveling is a huge part of my life as it makes me feel refreshed and excited. It helps me to experience new cultures, foods, mode of dressing and generally the history of a particular people.
Cooking has always been to me like a form of an essential experiment needed for our everyday life. It is cost-effective, healthy and fun.
I love reading inspiring and motivational books that makes me want to become better in life. Reading Autobiographies of notable personalities helps to shape my life's journey and also avoid some common mistakes in life.
I love going on adventures and hiking encompasses that a lot. Hiking helps me to exercise, feel refreshed and connect more with nature.
Timeline
BBA - Business Administration
Lincoln University College
01.2019 - 09.2022
Operations Supervisor
Emytex Plaza Ltd
10.2014 - 12.2018
Field Officer
Market Research Consultancy Nigeria Limited
02.2012 - 08.2014
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