MBA - Business Administration
Universiti Poly-Tech Malaysia
Kuala Lumpur, Malaysia 05.2024
Anthony Nonso Okoye
Operation Manager- RF Global Migration
Kuala Lumpur,Selangor
Summary
Detailed-oriented team player with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Education
Bachelor of Arts - Business Administration (Hons) HRM
Universiti Poły-Tech Malaysia (UPTM)
Kuala Lumpur, Malaysia09.2021
Skills
- Project Management
- Information Updates
- Email Writing
- Office Management
- Cost Containment
- Project Development
- Coordination of Administrative Activities
- Critical Thinking
- Recordkeeping and File Management
- Multitasking and Time Management
- Team Goals
- Effective Customer Communication
- Providing Feedback
- Processing Customer Requests
- Technical Support and Assistance
- Operational Requirements
- Customer Satisfaction
- Written Communication
- Complaint Handling
- Work Prioritization
- Understanding Customer Needs
- Computer Skills
Languages
English
Proficient
C2
Timeline
Director
I.NENK GLOBAL VENTURES
10.2023 - Current
Administration Officer/Operations Executive
RF Global Migration
09.2023 - Current
Customer Service Assistant
GTBANK, NIGERIA
02.2016 - 02.2017
Sales
Self-employed
03.2013 - 07.2014
MBA - Business Administration
Universiti Poly-Tech Malaysia
Bachelor of Arts - Business Administration (Hons) HRM
Universiti Poły-Tech Malaysia (UPTM)
Work History
Director
I.NENK GLOBAL VENTURES
10.2023 - Current
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Mitigated business risks by working closely with staff members and assessing performance.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Interacted well with customers to build connections and nurture relationships.
- Drafted and distributed reports to assist board members with critical business decisions.
Administration Officer/Operations Executive
RF Global Migration
09.2023 - Current
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
- Maintained personnel records and updated internal databases to support document management.
- Collected, validated, and distributed information to employees.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Entered and maintained departmental records in company database.
- Increased customer service success rates by quickly resolving issues.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Customer Service Assistant
GTBANK, NIGERIA
02.2016 - 02.2017
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Described product highlights and benefits to help guide purchasing decisions.
- Explained services and products to customers in friendly and engaging way.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
- Shouldered management responsibilities during absence of manager.
- Resolved escalated concerns using professionalism and understanding of facets of issue.
- Managed incoming calls and messages each day with utmost professionalism and knowledgeable service
Sales
Self-employed
03.2013 - 07.2014
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Marketed Washing soap and Shampoo to targeted audience and shop owners.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Sold over $[10,000] of Washing soap products, exceeding sales goals by 10%.
Certification
- Web Design. Computer Appreciation. Ms Word. Ms Excel. Internet. - YouthAlive Development Initiative - June 2013 - August 2013.
- Customer Service , GTBank - February 2016 - February 2017.
- Moderator-For Conducting A "Webinar: HR Challenges During Covid-19" February 2021
- Battling Online Fatigue, February 2021
- Certified Entrepreneur Master Class, (WM) World Masterclass - September 2023
Hobbies
Music, photography, sports (cricket and football), traveling, internet browsing, and watching live concerts
Reference
Provided upon request.
Overview
11
11
years of professional experience
1
1
Certificate
2
2
Language
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