Nkazimulo Faith Mathe
Customer Service Representative
Kl sentral
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
Work History
Customer Service Advisor 1
Concentrrix
Kuala Lumpur, 14
8 2022 - Current
- Upheld privacy and security requirements established by national legislation.
- Employed knowledge of latest company policies, escalating critical issues and monitoring queries in line with best practices.
- Handled confidential and sensitive data with discretion, reducing risk of fraud and theft.
Accounting Officer
Ingwebu Breweries
01.2022 - 06.2022
- Processed card payments company services both over the phone and through email.
- Suggested actionable improvements to streamline year-end audit processes and reduce errors.
- Kept accounting spreadsheets up to date with customer information, payments and other finances for organisational purposes.
- Managed financial assignment lifecycle, delegating and reviewing work of staff to ensure that standards are met.
- Recorded potentially recoverable charges and distributed cases to internal teams, tracking and proactively managing for quick resolution.
- Reconciled monthly bank statements and resolved discrepancies.
- Updated general, sales and purchasing ledgers on schedule and verified information against documentation.
- Posted journal and ledger entries, prepared financial statements and reports and closed books.
- Produced monthly and year-end closing statements, financial documents and invoices.
Stock Clerk
Ingwebu Breweries
04.2021 - 01.2022
- Raised and processed purchase orders for stock replenishment.
- Completed all stock accounting reports and advised on unaccounted for inventory.
- Worked closely with dispatch team to provide delivery personnel with correct orders and paperwork.
- Instructed 15 + warehouse staff on stock-related tasks, including distribution and cycle counts.
- Used inventory management system to maintain accurate order records.
- Kept abreast of stock levels using inventory systems, modifying purchasing quantities and delivery frequency to meet customer demand.
- Cleaned and tidied storage areas to maintain health and safety standards.
- Addressed customer complaints on returns, refunds or exchanges and escalated complex issues to supervisors for action.
- Monitored sales reports and market trends to highlight issues with transactional processing with effects on stock integrity.
- Supervised deployment of sales orders and stock control, tracking usage and detecting shrinkage.
- Leveraged supplier networks to source in-demand products and achieve and maintain customer product availability within set thresholds.
- Planned, organised and managed incoming inventory orders, delegating stock-taking and conducting daily ordering.
- Maintained outstanding relationships with both internal and external customers through accurate and prompt communication.
- Demonstrated ability to self-manage time and workload to meet demanding delivery schedules and deadlines.
Accounts Officer
Nanavac Investments TA Choppies Zimbabwe
06.2019 - 04.2021
- Capturing daily sales in the tally system
- Processing invoices and preparing remittances for payment.
- Handling customer queries and refunds
- Bank reconciliations
- Preparing and updating the cash flow statement
- Updating the master file with the breakdown of the daily sales
- Cash confirmations
- Reconciling the petty cash book
- Inter company balancing
- Administering payroll
- Handled the financing of promotions. E. g big birthday promotion
- Preparing the sales summary for vat
- Creditor’s closing
- Prepared reports and financial statements to assist management in strategic planning and decision making.
- Promptly and periodically followed up on unpaid invoices by calling accounts to request payment.
- Documented account information in company database or proprietary software, monitoring for errors and discrepancies.
- Managed finances by controlling budgets and authorising expenditures.
Education
Bachelor of Commerce Honors Degree - Accounting and Finance
Lupane State University
Lupane ZimbabweSkills
Customer service excellence
Quality Assurance
Accountable
Self disciplined
Additional Information
1.Mayibongwe Mthombeni [ Accountant-Nanavac investments +26377 478 4347 ]
2.M Hadebe [Stock control Manager - Ingwebu breweries +26377 814 2962 ]
3 Nessie D Tanzo [ Operations manager -Concentrix +6017 377 2631 ]
.
Timeline
Accounting Officer
Ingwebu Breweries
01.2022 - 06.2022
Stock Clerk
Ingwebu Breweries
04.2021 - 01.2022
Accounts Officer
Nanavac Investments TA Choppies Zimbabwe
06.2019 - 04.2021
Customer Service Advisor 1
Concentrrix
8 2022 - Current
Bachelor of Commerce Honors Degree - Accounting and Finance
Lupane State University
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