Nadia Jamil

• Free Lance Consultant for Business Proposal and Research
• Collaborated with clients to define project requirements and deliverables.
• Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
• Developed customized solutions to address unique client needs, resulting in repeat business and referrals.
• Strengthened client relationships with consistent communication and timely project updates.
• Enhanced client satisfaction by delivering high-quality work within deadlines.
• Frequently inspected production area to verify proper equipment operation
• Educated staff on organizational mission and goals to help employees achieve success

• Sales Manager in Sales & Marketing Department
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Met with clients, delivering presentations, and educating on product and service features and offerings.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.

• Property Consultant
• Assisted clients with property acquisitions, guiding them through the entire process from initial search to closing transactions.
• Negotiated favorable contract terms for clients through strong communication and negotiation skills.
• Increased property sales by developing and implementing effective marketing strategies.
• Managed property listings, ensuring accurate and up-to-date information for potential buyers.
• Monitored local real estate markets closely, staying informed on key developments and trends affecting property values.

Support Management Team, Sales & Marketing Department

• Boosted customer satisfaction scores to 20% through fast and knowledgeable issue resolution
• Acquired 300 new customers through improved conversion techniques such as email follow-up messages
• Improved productivity while reducing staffing and operational costs by 10%
• Set and oversaw weekly and special event menu plans

• Credit Collection Officer
• Supported team members in achieving targets, sharing best practices, and providing guidance when needed
• Developed strong relationships with clients through excellent communication and negotiation skills, leading to successful payment arrangements
• Conducted thorough evaluations of customer creditworthiness before approving new lines of credit or extending existing ones

• Assistant Manager
• Improved customer satisfaction by addressing and resolving complaints promptly
• Established performance goals for employees and provided feedback on methods for reaching those milestones
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
• Managed senior-level personnel working in marketing and sales capacities

• Personal Financial Services (PFS - Commission Based)
• Analyzed clients' financial situations to offer products to improve standard of living
• Analyzed financial needs of clients and developed tailored strategies to meet goals
• Developed and maintained strong relationships with clients to maximize satisfaction
• Researched and evaluated potential investment products for clients
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• Guest Service Officer
• Streamlined check-in and check-out processes for increased efficiency and guest satisfaction
• Evaluated team performance regularly through constructive feedback sessions aimed at enhancing customer service skills
• Improved interdepartmental communication through regular meetings discussing guest feedback and areas for improvement
• Managed concierge services, making arrangements for dining, entertainment, and travel as requested by guests
• Developed rapport with corporate clients through consistent professional interactions while accommodating their unique needs
• Developed and maintained positive relationships with guests for satisfaction
• Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate