NIWASINI ACHUTHAN

Store Manager

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Assisted with hiring, training and mentoring new staff members.
• Completed point of sale opening and closing procedures.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
• Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Supervised guests at front counter, answering questions regarding products.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Rotated merchandise and displays to feature new products and promotions.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
• Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
• Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Approved regular payroll submissions for employees.
• Developed a successful employee retention plan, reducing staff turnover rates significantly.
• Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Provided one-on-one mentoring to help individuals reach their full potential within the organization.

Ops Trainer

• Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
• Mentored new hires, resulting in stronger staff development and increased productivity.
• Coached employees on best practices, providing constructive feedback to support their professional growth.
• Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
• Developed and implemented successful onboarding program.

Area Manager

• Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
• Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
• Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
• Transformed underperforming teams into productive, profitable teams.
• Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
• Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
• Mentored junior staff members, providing guidance on best practices and professional development opportunities.
• Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
• Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
• Conducted training sessions to educate employees on best practices and procedures to increase profitability.
• Supervised various locations, enforcing high-quality standards of operation.
• Built relationships with customers and community to establish long-term business growth.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Implemented systems and procedures to increase sales.
• Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
• Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
• Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
• Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
• Implemented loss prevention strategies, significantly reducing shrinkage.
• Improved efficiency and accuracy of inventory management by implementing new stock control system.
• Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
• Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
• Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
• Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
• Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
• Developed rewards program that significantly increased repeat business by rewarding loyal customers.
• Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
• Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
• Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
• Optimized checkout process to reduce wait times, improving customer satisfaction scores.
• Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
• Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
• Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
• Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
• Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
• Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Trained and guided team members to maintain high productivity and performance metrics.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Reported issues to higher management with great detail.
• Interacted well with customers to build connections and nurture relationships.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Assisted in recruiting, hiring and training of team members.
• Supervised creation of exciting merchandise displays to catch attention of store customers.

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Correctly calculated inventory and ordered appropriate supplies.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
• Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
• Carefully interviewed, selected, trained, and supervised staff.
• Improved overall customer satisfaction by implementing new service standards and staff training programs.
• Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
• Developed, implemented, and managed business plans to promote profitable food and beverage sales.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
• Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
• Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
• Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
• Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
• Reconciled cash and credit card transactions to maintain accurate records.
• Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.

• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Reduced operational risks while organizing data to forecast performance trends.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Assisted in recruiting, hiring and training of team members.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Interacted well with customers to build connections and nurture relationships.
• Reported issues to higher management with great detail.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Trained and guided team members to maintain high productivity and performance metrics.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
• Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
• Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
• Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.

• Increased staff retention through effective hiring, training, and performance management practices.
• Improved employee morale through transparent communication practices, regular feedback sessions, and opportunities for professional growth within the company.
• Enhanced the establishment''s reputation through consistent delivery of exceptional service, food quality, and ambiance.
• Developed innovative marketing strategies for increased foot traffic and revenue growth.
• Collaborated with chefs on menu development for improved guest experience and increased sales.
• Fostered a positive team culture through regular staff meetings, open communication channels, and employee recognition programs.
• Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
• Implemented cost-saving measures, resulting in significant operational savings without sacrificing quality or service levels.
• Launched successful promotions in collaboration with the marketing team, driving increased sales and customer engagement.
• Boosted customer satisfaction by implementing strategies to improve overall service quality and efficiency.
• Streamlined operational procedures for increased efficiency in daily tasks such as opening/closing routines, shift scheduling, and cash handling processes.
• Maximized event bookings by developing targeted outreach initiatives to local businesses and community groups.
• Ensured compliance with state liquor laws by monitoring alcohol service and providing ongoing staff education on responsible beverage serving practices.
• Established strong relationships with vendors for better pricing, timely deliveries, and improved product selection.
• Maintained high standards of cleanliness throughout the establishment by regularly inspecting facilities and addressing maintenance issues promptly.
• Optimized table turnover rates by implementing efficient seating plans and reservation management systems.
• Maintained a safe working environment by enforcing strict adherence to health and safety regulations among employees.
• Managed inventory control processes for reduced waste and optimized profit margins.

• Promoted a positive work environment through open communication and constructive feedback.
• Tracked receipts, employee hours, and inventory movements.
• Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
• Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.