Nitiyaneeswary
International Shipping
Subang Jaya, Selangor
Summary
Highly experienced shipping and logistics professional with 12+ years of expertise in customs compliance, hazardous cargo, container load planning, and supply chain management. Proven success in overcoming challenges in global import/export operations, especially during the Covid pandemic, ensuring the timely delivery of critical contamination control products to the pharmaceutical and hospital sectors in Malaysia and Singapore. Skilled in troubleshooting shipping bottlenecks, optimizing operations, and making effective decisions with a deep understanding of the intricacies of shipping operations.
Overview
22
22
years of professional experience
Work History
Head of Shipping
Prudential Ampri Cleanroom Services Sdn. Bhd.
03.2022 - Current
- Designed and executed shipping strategies aligned with business objectives, achieving a 20% reduction in costs via efficient container load planning
- Monitored key shipping performance metrics and generated analytical reports to evaluate operations and recommend process improvements
- Created and managed the annual shipping budget, identifying cost-saving opportunities in freight, warehousing, and transportation operations
- Collaborated with purchasing teams for accurate forecasting and procurement planning, meeting tight deadlines for high-priority sectors like hospitals and pharmaceuticals
- Orchestrated demand and supply planning to ensure smooth goods movement during peak seasons, supporting stock build-up for seasonal sales
- Proposed procurement strategies to mitigate bottlenecks caused by global supply chain disruptions, ensuring timely stock replenishment
- Negotiated and renewed contracts with 3PL providers, covering warehouse rentals, trucking services, and DG (dangerous goods) storage solutions
- Ensured compliance with international customs regulations, Dangerous Goods classification, IATA standards for dangerous goods, and trade compliance policies for seamless operations
- Identified potential risks and challenges in shipping operations and developed mitigation strategies to minimize disruptions, such as regulatory compliance issues, customs delays, and supply chain disruptions
- Stayed up-to-date with shipping regulations and compliance requirements to maintain regulatory alignment
- Supervised and guided the shipping team, delegating tasks effectively and conducting performance evaluations, to achieve operational excellence
- Reviewed and enhanced SOPs, achieving improved KPIs in shipping performance and efficiency
- Established strong relationships with freight forwarders, port authorities, and internal departments to ensure seamless logistics operations
- Collaborated with sales and marketing teams to resolve shipment issues and address customer order details, ensuring high client satisfaction through proactive problem-solving
Senior Shipping Executive
Prudential Ampri Cleanroom Services Sdn. Bhd.
02.2017 - 02.2022
- Conducted in-depth analysis of supply chain costs, identifying trends and cost-saving opportunities
- Negotiate freight rates with carriers and freight forwarders, securing favorable rates and terms to optimize shipping costs
- Verified and approved freight invoices to ensure accuracy and prevent additional costs such as storage and demurrage
- Audited freight bills to confirm alignment with negotiated rates, contracts, and service agreements, while investigating and resolving discrepancies between invoiced charges and contract terms or actual shipments
- Managed import duties, SST, payable taxes, and duty exemptions for export and import items
- Managed daily import/export activities, freight forwarding, and overall logistics operations to ensure smooth and efficient processes
- Coordinated with vendors and overseas suppliers to ensure on-time deliveries and promptly resolved supply-related challenges
- Prepared and verified complete sets of shipping documents, such as invoices, packing lists, Bills of Lading, and customs permits (K1, K2, K8, K9) for import and export shipments
- Responded to inquiries related to international trade, compliance, and customs regulations, including shipping rates, Incoterms, and customs procedures, offering prompt support to internal sales and purchasing teams
- Collaborated with Malaysia & Singapore regulatory bodies (e.g., MDA, NPRA, DOE, HSA) to ensure compliance with local and international regulations
- Liaised with suppliers in Free Trade Zones (FTZ) and prepared necessary shipping documents to ensure compliance with FTZ regulations and seamless shipment processing
- Resolved customs clearance delays by effectively coordinating with customs authorities and addressing documentation or regulatory issues, ensuring compliance with all customs requirements
- Declared accurate tariff codes and product descriptions for customs declarations, ensuring compliance with regulatory requirements, including licenses and certificates, to facilitate smooth clearance processes for international shipments
Shipping Executive
Prudential Ampri Cleanroom Services Sdn. Bhd.
03.2012 - 02.2017
- Monitored customs clearance processes, ensuring timely preparation and submission of K1 and K2 documents to avoid penalties
- Coordinated logistics, ensuring accurate documentation and packaging for imports and exports
- Provided competitive freight quotes to internal teams for urgent customer orders
- Resolved cargo damage claims in collaboration with insurers, securing compensation efficiently
- Handled license renewals, and exemption applications, and obtained approvals from government agencies
- Maintained systematic records of shipment data and documents for audits and compliance
Administrator, Mortgage & Auto-Customer Retention Department
STANDARD CHARTERED BANK MALAYSIA BERHAD
05.2006 - 02.2012
- Delivered accurate, timely MIS reports for the Mortgage Retention Unit (MRU), supporting management decision-making and business performance tracking
- Analyzed and interpreted data to prepare detailed statistical reports, ensuring high-quality and reliable information for MRU units and channels
- Conducted in-depth data analysis to identify performance trends, validate financial and Business Intelligence Unit (BIU) figures, and prepare redemption reports for comparative analysis
- Ensured the integrity, accuracy, and timeliness of all MIS and business reports, contributing to analytical and strategic goals
- Assisted Mortgage Retention and Portfolio & Business Strategy Managers with regular and ad-hoc retention reports and assignments
- Generated reports on budget vs
- Actual redemptions, tracked interest spread, monitored anti-attrition efforts, and managed redemption requests
- Analyzed anti-attrition and redemption trends, evaluated Ironman KPIs, and updated asset tracking
- Conducted acceptance analysis for anti-attrition and redemption, assessed MRU Value Pack redemption reasons, tracked group assets, and prepared general ledger reports
- Delivered insightful analyses on penalty waivers and monitored top-ups and new loans
Web Content Developer – Pre-production (Promoted)
P2I ONLINE SDN BHD
05.2004 - 04.2006
- Promoted from Production to Pre-production based on exceptional performance, process improvements, and a demonstrated ability to enhance team efficiency
- Collaborated directly with account managers and clients, providing daily updates on file status and ensuring smooth workflows and on-time delivery
- Delivered exceptional customer service by responding promptly to client inquiries via phone, email, and chat, offering tailored solutions to address their needs
- Collaborated with the Network and R&D teams to streamline pre-production processes and support the successful introduction of new products
- Managed and organized customer-submitted files into structured job packs for seamless handover to the production team
- Verified file usability and resolved issues by coordinating with internal teams and clients to ensure adherence to quality standards
- Maintained an up-to-date database of client requirements, ensuring clear communication and timely delivery of project specifications
- Produced daily Excel reports to track and analyze the number of advertisements processed and published, providing actionable insights
Web Content Developer – Production
P2I ONLINE SDN BHD
04.2003 - 04.2004
- Developed and maintained dynamic, database-driven websites and marketing materials, ensuring high-quality content and functionality
- Transformed text and graphics into engaging, high-quality web pages, ensuring consistency and accuracy throughout
- Created diverse web content, including advertisements, articles, and promotional materials tailored to client specifications
- Sourced, retouched, and manipulated images to meet specific project requirements and ensure visual appeal
Education
Professional MBA in Logistics And Supply Chain
University Technology Malaysia
04.2001 -
Diploma - Information Technology
Kuala Lumpur Infrastructure University College
Selangor 04.2001 -
Skills
Dangerous Goods Classification
International Trade
Freight management
Customs regulations & Compliance
Analytical Thinking
Cost Reduction Strategies
Detail-oriented
Customer-centric mindset
Freight negotiation
Route optimization
Teamwork and collaboration
Shipping operations management
Problem-solving abilities
Warehouse and Logistics analysis
Critical Decision-making
Adaptability and flexibility
Supply chain performance management
Procurement strategic planning
Contract Negotiation with 3PL Providers
Risk Assessment and Mitigation
Honors and awards
- Honored With Gold Coin For Longest Service With PACS
- Public Speaking Award 2023
Timeline
Head of Shipping
Prudential Ampri Cleanroom Services Sdn. Bhd.
03.2022 - Current
Senior Shipping Executive
Prudential Ampri Cleanroom Services Sdn. Bhd.
02.2017 - 02.2022
Shipping Executive
Prudential Ampri Cleanroom Services Sdn. Bhd.
03.2012 - 02.2017
Administrator, Mortgage & Auto-Customer Retention Department
STANDARD CHARTERED BANK MALAYSIA BERHAD
05.2006 - 02.2012
Web Content Developer – Pre-production (Promoted)
P2I ONLINE SDN BHD
05.2004 - 04.2006
Web Content Developer – Production
P2I ONLINE SDN BHD
04.2003 - 04.2004
Professional MBA in Logistics And Supply Chain
University Technology Malaysia
04.2001 -
Diploma - Information Technology
Kuala Lumpur Infrastructure University College
04.2001 -