NITHIYA PANNEERSELAVAM

RESERVATION CLERK

PALACE HOTEL SDN BHD

04.2015 - 06.2022

Communicated effectively with other departments to coordinate special requests or accommodations for guests'' stays.
Resolved booking conflicts or errors swiftly, minimizing negative impacts on client experiences.
Maintained strong relationships with corporate clients, ensuring repeat business and ongoing revenue growth.
Conducted regular inventory checks, ensuring accurate room availability information for potential guests.
Participated in weekly meetings with management to discuss progress toward occupancy goals as well as any challenges encountered in maintaining optimal reservation levels.
Implemented an updated reservation system, improving overall productivity and data management.
Utilized upselling techniques to increase revenue through room upgrades and additional amenities when appropriate opportunities arose.
Collaborated with sales team to maximize group bookings and special event reservations.
Managed a high volume of reservations, maintaining accuracy and organization under pressure.
Developed comprehensive knowledge of property offerings and local attractions to better assist guests with their travel plans.
Improved customer satisfaction by providing accurate and timely reservation services.
Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Provided customers with information about availability and pricing.
Resolved various issues and discrepancies for customers.
Handled billing information over phone.
Handled reservations and answered questions from interested patrons for busy [Number]-room hotel.
Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
Worked closely with front desk to achieve full occupancy of property.
Maintained awareness of types of rooms available in different resort locations.
Generated and reported performance metrics to management to inform decision-making.
Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
Checked in average of [Number] passengers per flight.
Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
Provided follow through on all calls with confirmations and dissemination of requested information.
Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
Reviewed and updated customer information to maintain up-to-date records for high-quality service.
Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
Produced and shared customer service reports to support management decision-making.