Nishanta Segar
Bandar Puchong Jaya, Selangor
Summary
A proven leader in customer relations and sales, I excelled at GoDaddy by driving growth and fostering key relationships, highlighted by a consistent top performer status over five months. My expertise in sales analysis and ability to mentor teams underscore my dual strengths in hard and soft skills, significantly enhancing team productivity and client satisfaction.
Overview
7
7
years of professional experience
5
5
Languages
Work History
Inbound Sales and Tech Support Executive
GoDaddy
04.2024 - 01.2025
- Contributed to overall company growth by consistently delivering strong sales performance and fostering positive professional relationships both within the team and with clients.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Mentored new hires within the department, sharing valuable insights gained from years of experience in the field of inbound sales.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Was the top performer consistently for 5 months.
- Managed high-volume support tickets effectively, prioritizing urgent cases and delegating to team members when necessary.
Business Development Officer
Shinelogics Informatics Pvt Ltd
03.2022 - 03.2024
- Generated new business with marketing initiatives and strategic plans.
- Built relationships with colleagues to facilitate teamwork, cooperation and success.
- Boosted client satisfaction by identifying and addressing their specific needs through tailored business solutions.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Consistently exceeded quotas through penetration of new accounts.
- Attended monthly sales meetings and quarterly sales trainings.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Business Development Executive
Annai Global Enterprise
03.2020 - 01.2022
- Communicated directly with customers and partners to build strong business networks and relationships.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
- Managed a portfolio of accounts, ensuring timely delivery of products/services while maintaining high levels of customer satisfaction.
- Conducted competitor analysis to identify gaps in the market and capitalize on untapped opportunities.
- Established a robust sales pipeline by consistently identifying, qualifying, and nurturing leads through various outreach methods.
- Delivered presentations at industry conferences, raising company profile and attracting potential clients.
- Assisted marketing department in creating targeted campaigns that effectively communicated the value proposition of our products/services to potential customers.
- Amplified online presence, overseeing redesign of company website and increasing social media engagement.
Inbound Customer Service Representative
Starhub
11.2017 - 01.2020
- Collaborated with team members to share knowledge and best practices, improving overall team performance in customer service metrics.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Improved first-call resolution rates by efficiently managing customer issues and complaints.
- Exhibited strong multitasking skills on a daily basis by handling multiple phone lines without compromising the quality of service provided.
Education
Bachelor of Engineering - Petroleum Engineering
Curtin University
Miri , Sarawak 04.2001 -
Skills
Customer relations
Team player
Team leadership
Administrative skills
Sales analysis
Sales expertise
Public speaking talent
Timeline
Inbound Sales and Tech Support Executive
GoDaddy
04.2024 - 01.2025
Business Development Officer
Shinelogics Informatics Pvt Ltd
03.2022 - 03.2024
Business Development Executive
Annai Global Enterprise
03.2020 - 01.2022
Inbound Customer Service Representative
Starhub
11.2017 - 01.2020
Bachelor of Engineering - Petroleum Engineering
Curtin University
04.2001 -