Summary
Overview
Work History
Education
Skills
Certification
Key Skills
Timeline
Generic
NISHA SHI PEI CHIN

NISHA SHI PEI CHIN

Centre Director
Pulau Pinang

Summary

Dynamic and results-driven Centre Director and Business Leader with over 20 years of experience spanning education management, business operations, quality assurance, and engineering. Proven expertise in business growth, people management, customer engagement, and operational excellence. Recognized for building high-performance teams, optimizing processes, and implementing strategic initiatives that drive success. Passionate about educational excellence, quality assurance, and leadership development.

Overview

22
22
years of professional experience
3
3
Certifications

Work History

Centre Director

Eye Level Learning Centre
01.2018 - Current
  • As a Certified Instructor and Centre Director, I lead the strategic, operational, and academic functions of the centre to ensure top-tier learning experiences while driving business growth
  • Awarded the Best Centre in Malaysia and the First in Northern Region to achieve Quality Centre status
  • Business Development & Growth
  • Developed and executed marketing strategies, increasing student enrollment by 40% within two years
  • Established strategic partnerships with schools, local communities, and corporate organizations to expand brand awareness
  • Implemented customer engagement programs, boosting parent satisfaction and retention rates
  • Operational & Financial Management
  • Managed the centre’s budget, revenue forecasting, and expense control, ensuring financial sustainability
  • Implemented process improvements, streamlining workflows for greater efficiency and cost-effectiveness
  • Led business expansion initiatives, positioning the centre as a leading educational provider in the region
  • Academic Excellence & Instructional Leadership
  • Ensured high teaching standards by training and mentoring educators
  • Successfully implemented the Eye Level curriculum, improving student performance and engagement
  • Monitored student progress, creating personalized learning plans for different skill levels
  • Customer Engagement & Retention
  • Developed strong parent-teacher communication strategies, enhancing transparency and satisfaction
  • Launched student enrichment programs, workshops, and academic competitions to boost engagement
  • Maintained a high student retention rate, reinforcing the centre’s reputation for academic excellence
  • Awarded Best Centre in Malaysia for Excellence in Education & Management
  • First in Northern Region to achieve 'Quality Centre' recognition for outstanding academic standards
  • Increased student enrollment by 40% through effective marketing and customer engagement
  • Implemented a CRM system, enhancing customer service and parent communications
  • Successfully trained and certified as an Eye Level Instructor, ensuring top-tier instructional quality

Quality Manager

Jabil Penang (Plant 1)
07.2012 - 07.2017
  • Reduced customer complaints (SCAR claims) by 88% in five months
  • Improved quality control processes and led ISO 9000/14000 certifications
  • Managed a $750K budget for quality improvement initiatives

Senior Manufacturing Engineer

Plexus Riverside
06.2010 - 06.2012
  • Applied manufacturing improvements, reducing failure rates by 50%
  • Developed production line layouts and process standardization
  • Enhanced production efficiency by reconfiguring assembly lines and reducing takt time

Senior Project Engineer

American Express (Malaysia) Sdn. Bhd.
04.2009 - 07.2010
  • Increased customer questionnaire submission rate from 40% to 80%
  • Designed and executed marketing and sales recognition programs, boosting performance

Senior Product Engineer

Celestica International LP
02.2003 - 03.2009
  • Led product development, quality assurance, and engineering optimization in a high-tech manufacturing environment
  • Worked with global teams to enhance product reliability, reduce defects, and improve efficiency
  • Product Development & Engineering Optimization
  • Led design validation, prototyping, and process improvements for high-tech electronic products
  • Implemented Design for Manufacturability (DFM) strategies, optimizing production workflows and reducing costs
  • Collaborated with R&D, quality, and manufacturing teams to enhance product performance
  • Quality Assurance & Continuous Improvement
  • Conducted root cause analysis and corrective action plans, improving product reliability
  • Managed engineering change requests (ECRs) to enhance manufacturability and cost efficiency
  • Customer & Supplier Relations
  • Served as the primary engineering liaison for global clients, ensuring product specifications met expectations
  • Conducted supplier audits and compliance checks, ensuring material quality and regulatory adherence
  • Reduced lead time for UL material compliance by 85%
  • Successfully reduced product defects and improved production efficiency, achieving cost savings and higher customer satisfaction
  • Spearheaded the standardization of manufacturing processes, increasing productivity

Education

Bachelor’s Degree - Business Management

Deakin University

Skills

  • Leadership & Business Management

  • Strategic Planning

  • Business Growth

  • Financial Management

  • Budgeting

  • Staff Recruitment

  • Training & Development

  • Customer Relationship Management

  • Marketing

  • Brand Positioning

  • Community Outreach

  • Team Building

  • Leadership Development

  • Curriculum Implementation

  • Student Performance Tracking

  • Personalized Learning Strategies

  • Parent Engagement

  • Customer Retention

  • Event Coordination

  • Workshop Coordination

  • Academic Quality Assurance

  • Process Optimization

  • Workflow Efficiency

  • ISO 9000 Compliance

  • ISO 14000 Compliance

  • Auditing

  • Root Cause Analysis

  • Corrective Actions

  • Supplier Audits

  • Quality Control

  • Risk Assessment

  • Risk Mitigation

  • Design for Manufacturability

  • Engineering Change Management

  • Statistical Data Analysis

  • Problem-Solving

  • Prototyping

  • Product Testing

  • Manufacturing Process Standardization

  • Team Leadership

  • Staff Motivation

  • Interpersonal Skills

  • Negotiation Skills

  • Written Communication

  • Verbal Communication

  • Decision-Making

Certification

Certified Instructor – Eye Level Learning

Key Skills

Strategic Planning & Business Growth, Financial Management & Budgeting, Staff Recruitment, Training & Development, Customer Relationship Management (CRM), Marketing, Brand Positioning & Community Outreach, Team Building & Leadership Development, Curriculum Implementation & Student Performance Tracking, Personalized Learning Strategies, Parent Engagement & Customer Retention, Event & Workshop Coordination, Academic Quality Assurance, Process Optimization & Workflow Efficiency, ISO 9000/14000 Compliance & Auditing, Root Cause Analysis & Corrective Actions, Supplier Audits & Quality Control, Risk Assessment & Mitigation, Design for Manufacturability (DFM), Engineering Change Management (ECRs), Statistical Data Analysis & Problem-Solving, Prototyping & Product Testing, Manufacturing Process Standardization, Team Leadership & Staff Motivation, Excellent Interpersonal & Negotiation Skills, Effective Written & Verbal Communication, Decision-Making & Problem-Solving

Timeline

Centre Director

Eye Level Learning Centre
01.2018 - Current

Quality Manager

Jabil Penang (Plant 1)
07.2012 - 07.2017

Senior Manufacturing Engineer

Plexus Riverside
06.2010 - 06.2012

Senior Project Engineer

American Express (Malaysia) Sdn. Bhd.
04.2009 - 07.2010

Senior Product Engineer

Celestica International LP
02.2003 - 03.2009

Bachelor’s Degree - Business Management

Deakin University

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