Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Nisha Sema

Nisha Sema

Summary

  • Native in Japanese and fluent in English, with a passion for delivering impactful, empathetic support in high-growth, fast-paced environments.
  • Customer-obsessed service professional with 7+ years of experience supporting diverse customers in aviation, hospitality, and healthcare across Singapore, Japan, and Malaysia.
  • Adept at resolving complex complaints under pressure, improving service flows, and mentoring multicultural teams.

Overview

13
13
years of professional experience
2
2
Languages

Work History

Cabin Crew

Singapore Airlines
12.2017 - 03.2025
  • Resolved in-flight customer issues with empathy and adaptability, consistently turning potential complaints into positive experiences and contributing to high customer satisfaction scores.
  • Mentored junior crew members from diverse backgrounds, resulting in improved service consistency, enhanced team collaboration, and faster onboarding of new hires.
  • Consistently upheld top-tier safety and service standards, earning recognition for maintaining operational excellence during high-pressure situations and contributing to smooth flights.

Flexi Customer Services Agent

SATS
03.2022 - 04.2022
  • Supported passengers during real-time check-in documentation processes and kiosk troubleshooting.

Video Editor / Japanese Translation

JUO Studios Pte. Ltd
09.2021 - 12.2021
  • Translated Japanese interviews into English for Netflix Anime content.
  • Learned editing with Adobe Premiere Pro, After Effects, and Final Cut to enhance storytelling skills for digital audiences.

Member Relationship Manager

JadeSquare Pte. Ltd
04.2021 - 05.2021
  • Translated localized company website content from English to Japanese, ensuring clarity and tone fit for a Japanese audience.
  • Provided insights into Japanese users' preferences for improved UX and communication.

Front Office Associate

G Hotel
09.2017 - 11.2017
  • Managed lounge guest check-ins with efficiency and warmth, contributing to consistently positive feedback and enhanced guest retention.
  • Delivered personalized service that elevated the overall guest experience, leading to higher satisfaction scores and reinforcing brand loyalty.

Guest Service Agent

Eastern & Oriental Hotel
01.2017 - 08.2017
  • Worked closely with Japanese Guest Relations Manager to handle culturally sensitive issues and enhance guest retention.
  • Translated Japanese-English guest inquiries and complaints to support operational clarity across teams.
  • Recognized by management for fostering guest loyalty through respectful, culturally fluent communication.

Set Production Assistant

Asleep Film
08.2016 - 09.2016
  • Provided on-set and office support to the 2nd Assistant Director as part of the Assistant Directors Department for Foreign Bodies Season 1.
  • Engaged in doing street casting and organizing a large number of background actors.

Guest Relationship Assistant

Hibari Clinic
04.2016 - 06.2016
  • Facilitated real-time Japanese-English medical translations, strengthening patient trust and ensuring accurate care delivery.
  • Organized and presented maternity events, and contributed to website development to improve patient outreach.

On Set Production Assistant

Biscuit Films
06.2015 - 10.2015
  • Attached to the Assistant Directors Department for “Indian Summers Season 2”, assisted ADs on set and also at production office.
  • Supported Crowd Regular, where required to communicate and organize for the shoot with more responsibility.

2nd Assistant Director’s Assistant - Internship

Biscuit Films
06.2012 - 08.2012
  • Directed and assigned manpower for “Indian Summers Season 1” to meet aggressive production schedules with 2nd AD.
  • Determined suitable crewing requirements, scheduled employees and worked with Human Resources to meet changing production schedules.

Education

Bachelor of Science - Communication and Public Relation

KDU College Penang / Northumbria University
Penang, Malaysia

High School Diploma -

Maebashi Ikuei High School
Gunma, Japan

Skills

  • Customer Service
  • JLPT N1
  • Translation (Japanese)
  • Time Management
  • Active Listening
  • Problem-Solving
  • MS Office
  • Adobe Suite
  • Foundational AI

Websites

Timeline

Flexi Customer Services Agent

SATS
03.2022 - 04.2022

Video Editor / Japanese Translation

JUO Studios Pte. Ltd
09.2021 - 12.2021

Member Relationship Manager

JadeSquare Pte. Ltd
04.2021 - 05.2021

Cabin Crew

Singapore Airlines
12.2017 - 03.2025

Front Office Associate

G Hotel
09.2017 - 11.2017

Guest Service Agent

Eastern & Oriental Hotel
01.2017 - 08.2017

Set Production Assistant

Asleep Film
08.2016 - 09.2016

Guest Relationship Assistant

Hibari Clinic
04.2016 - 06.2016

On Set Production Assistant

Biscuit Films
06.2015 - 10.2015

2nd Assistant Director’s Assistant - Internship

Biscuit Films
06.2012 - 08.2012

Bachelor of Science - Communication and Public Relation

KDU College Penang / Northumbria University

High School Diploma -

Maebashi Ikuei High School

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Nisha Sema