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Quality Assurance and Customer Experience Professional with over 10 years in healthcare call centers, claims processing, and patient advocacy. Expertise in evaluating interactions, ensuring compliance, and identifying process improvements. Committed to achieving quality and customer satisfaction goals in high-volume environments. Pursuing a Bachelor of Science in Psychology, expected graduation February 2027.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Successful at reviewing suspicious activities and uncovering fraud. Experienced in meticulously and methodically assessing merchant portfolio batches each day. Excellent reporting and documentation skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Knowledgeable and dedicated customer service professional with extensive experience in health insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Detail-oriented professional specializing in financial compliance, data analysis, and process optimization. Successfully led quality assurance and payroll initiatives, resulting in enhanced accuracy and efficiency. Collaborated with cross-functional teams to develop workflows that ensure regulatory compliance and improve operational performance.

Outgoing individual Honest, and open to learn Reliable, and Punctual
Thorough quality assurance professional highly skilled in batch recording and environment application testing. Partners successfully with project management and development team members to put out high-quality products for customers. Decisive in identifying problems at any stage of production and Quality.

Nirmala Suppaiah

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Qualitu Assurance Analyst

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A-Levels - Arts

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Qualitu Assurance Analyst

A-Levels - Arts

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