Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
NIRMAL RAJ

NIRMAL RAJ

JOHOR,Johor

Summary

Professional Summary

One Cafe: Experienced kitchen helper with over 3 months of experience in the One Enterprise. Excellent reputation for resolving problems and improving customer satisfaction. Talented chicken soup chef with sound knowledge of food preparation and restaurant management. Solid understanding of managing all personnel activity in the hospitality industry. Exceptional communication skills with the ability to give clear instructions to subordinates. Organized and reliable with outstanding menu creation capabilities. Dedicated to maintaining full stocks of clean dishes and utensils to meet expected customer needs. Safety- and team-oriented with an organized and efficient approach to handling simultaneous tasks. Seek a challenging new role with the opportunity to advance in a fast-paced kitchen environment. Hardworking Kitchen Assistant well-versed in food preparation techniques and inventory management to maintain a consistent stock of needed supplies. Shoulders multiple kitchen tasks in support of cooks and servers. Thrives in busy environments.

Muscle Prep: Worked as a cook from December 2024 to February 2025. Responsible for preparing and cooking healthy meals, maintaining kitchen hygiene, and ensuring food quality and consistency. Managed ingredient inventory, assisted in menu planning, and adhered to food safety regulations. Thrived in a fast-paced environment, efficiently handling multiple meal orders and collaborating with the team to ensure smooth kitchen operations. Handled opening and closing duties, ensuring kitchen readiness for daily operations. Managed stock inventory, placed orders for fresh ingredients, and ensured supplies were adequately maintained. Operated various kitchen equipment, implemented portion control techniques, and trained new staff on food safety procedures.

Aetos PTE LTD: Physically fit Security Officer skilled at defending clients and assets. Weapons expert possessing excellent self-control and a level head in difficult situations. Manages security risks with ease and uses sound judgment to quickly resolve problematic situations. Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary, and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive, and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using a keen eye for detail. Safety-conscious security personnel with excellent communication skills and an eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. Talented security professional skilled at conducting building patrols, securing entrances and exits, and keeping visitors under constant surveillance.

Overview

11
11
years of professional experience
1
1
Certification
3
3
Languages

Work History

COOK

Muscle Prep
12.2024 - 02.2025

As a cook at Muscle Prep, I was responsible for preparing and cooking nutritious, high-quality meals while ensuring efficient kitchen operations. My role also involved handling inventory, placing stock orders, and managing opening and closing duties to maintain a smooth workflow.


Key Responsibilities:

Food Preparation & Cooking:

• Prepared and cooked healthy meals according to strict nutritional guidelines.

• Managed ingredient portioning and meal prepping to ensure consistency in taste and quality.

• Followed precise marination techniques and grilling methods to enhance meal flavors.

• Operated and maintained various kitchen equipment, including ovens, grills, and food processors.

Stock & Inventory Management:

• Managed ingredient inventory, ensuring sufficient stock levels for daily operations.

• Placed stock orders for fresh ingredients and kitchen supplies, coordinating with suppliers.

• Conducted regular stock checks to minimize waste and ensure quality ingredients.

Order Handling & Workflow Management:

• Handled customer meal orders efficiently, ensuring timely preparation and packaging.

• Coordinated with the team to streamline kitchen operations and avoid order delays.

• Ensured compliance with food safety regulations and best practices in meal preparation.

Opening & Closing Duties:

• Set up kitchen stations and prepared ingredients before opening.

• Ensured all kitchen equipment was cleaned, sanitized, and properly stored at the end of the day.

• Conducted end-of-day stock checks and reported any shortages to management.

• Secured kitchen premises, ensuring a clean and organized workspace for the next shift.

This description fully reflects your responsibilities at Muscle Prep, including opening/closing duties, order handling, and stock management. Let me know if you’d like any refinements!

Customer service agent

SATS LTD.
05.2022 - 07.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances
  • Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources
  • Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats
  • Verified identification and travel documents to efficiently board passengers for on-time departure
  • Coordinated with ramp agents to successfully store, remove and transport customer baggage

Security Officer

AETOS GUARDING SERVICE.
02.2018 - 04.2022
  • Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors
  • Supervised creation and validation of anti-terrorism plans on all ships
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises
  • Guided periodic property safety inspections and oversaw remedial action for potential hazards
  • Permitted entry with escort for approved persons into secure locations
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot
  • Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
  • Authenticated boarding passes, identification and passports to prevent fraudulent travel
  • Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates
  • Checked and verified photo identification prior to granting facility access
  • Monitored employee activities, confirming compliance with security regulations
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds
  • Secured personal and company goods against robbery, vandalism and illegal entry
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building
  • Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas
  • Reviewed both security camera footage and live feeds to spot trespassers and criminal activity
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors
  • Reported suspicious activities and persons to law enforcement
  • Inspected suspicious activities and monitored premises for criminal acts and rule infractions
  • Reported irregularities such as fire and safety hazards to maintenance
  • Contacted law enforcement in case of unauthorized persons, documents and materials
  • Authorized entrance papers and granted or denied entrance to building
  • Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval

Assistant Manager

DOMINO'S PIZZA
09.2016 - 11.2017
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
  • Achieved recognition from senior management for contribution to store success including managing sales, employees and operations to foster optimal performance
  • Monitored security and handled incidents calmly
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency
  • Planned team-building exercises to increase employee performance and job satisfaction
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
  • Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Established and optimized schedules to keep coverage and service in line with forecasted demands
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Reviewed sales and gross profit reports to determine options for increasing market growth
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency
  • Processed payments for credit and debit cards and returned proper change for cash transactions
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
  • Maintained positive customer relationships by responding quickly to customer service inquiries
  • Rotated merchandise and displays to feature new products and promotions
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests

Kitchen Helper

THE ONE ENTERPRISE
06.2015 - 08.2015
  • Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards
  • Maintained clean, trash-free workspaces to maximize productivity and safety
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
  • Organized, arranged, and re-stocked various stations, including buffet, salad bar, and service areas
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency
  • Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines
  • Utilized culinary and cutlery tools to prepare various foods for cooking or cold dish presentations
  • Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction
  • Washed, peeled and cut fruits and vegetables in advance to save time on food preparation

Operator

kx technologies pte ltd.
04.2015 - 06.2015
  • Assessed materials, parts and final products for quality and removed defects
  • Performed maintenance tasks and adjustments to preserve production efficiency
  • Received and processed both written and verbal instructions, prints and work orders

Retail Sales Assistant

GIANT SUPERMARKET
12.2013 - 03.2014
  • Promoted high level of customer satisfaction through strong relationship building skills, consistent follow up and [Skill]
  • Issued receipts and processed refunds, credits, or exchanges
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
  • Increased sales by offering advice on purchases and promoting additional products
  • Helped customers manage large purchases by collecting items from shelves and storage locations
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention
  • Answered product questions with up-to-date knowledge of sales and store promotions
  • Employed strategic tactics such as cross-selling and upselling to drive sales
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
  • Fielded questions and solved problems by informing customers of current promotions and store policies

Education

GRADUATE DIPLOMA IN BUSINESS MANAGEMENT -

ASIA E UNIVERSITY
Subang Jaya

Spm -

SMK Tinggi Kajang
Kajang
12.2013

Skills

Institutional and batch cooking

Certification

FOOD HANDLING

Timeline

COOK

Muscle Prep
12.2024 - 02.2025

FOOD HANDLING

10-2024

Customer service agent

SATS LTD.
05.2022 - 07.2024

Security Officer

AETOS GUARDING SERVICE.
02.2018 - 04.2022

Assistant Manager

DOMINO'S PIZZA
09.2016 - 11.2017

Kitchen Helper

THE ONE ENTERPRISE
06.2015 - 08.2015

Operator

kx technologies pte ltd.
04.2015 - 06.2015

Retail Sales Assistant

GIANT SUPERMARKET
12.2013 - 03.2014

GRADUATE DIPLOMA IN BUSINESS MANAGEMENT -

ASIA E UNIVERSITY

Spm -

SMK Tinggi Kajang
NIRMAL RAJ