NIM PHENG, RACHEL CHAN

AESTHEIC CLINIC CHAIN/HEALTHCARE

22 outlets, 3 brands

• Improved and streamline HR policies and procedures
• Digitalize HR Process, reduce wastage, improve efficiency
• Optimized performance management systems
• Ensure 100% Compliance
• HR risk analysis
• Mentored junior HR professionals on best practices within the field, contributing to their professional development journey as future leaders in the industry.
• HR Generalist, overseeing all HR function

4 direct reporting staff

NUTRACEUTICAL

• Managed full cycle of recruiting, hiring, and onboarding new employees.
• Collaborated with senior management to align HR initiatives with organizational goals.
• Internal Auditor to ensure compliance on GMP, Food Safety, Halal & HACCP

MINI MARKET CHAIN

Startups Role

Set up and implementation of all HR policies nd processes
HR digital transformation for Payroll, E-leave, TMS, E-appraisal, digitalize 80% HR processes
Design Payroll Scheme for various staff category in accordance to the business module
In charge of all HR functions include but not limited to payroll, recruitment, training, employee relations
HR Operations/ HR business partner providing HR support in accordance to company growth

Brands :
GO Mart
Season Grocers
K8 Express
(all 31 outlets)

AESTHETIC CLINIC CHAIN

Startups Role

Set up and implementation of all HR policies.
Design Payroll Scheme for various staff category in accordance to the business module
In charge of all HR functions such as payroll, recruitment, training, employee relations.
Digital Transformation Project for HR Department
HR business partner providing HR advice in accordance to company growth.

Brands :
GEM Clinic (4 outlets)
Medical Gym Aesthetics (1 outlet)
SSKlinic (6 outlets)

FMCG

Recruitment and Selection
Attract retain and motivate staff.
Manage the recruitment process and ensure candidates fit the role and company culture.
Interview applicants (for Manger roles), assist HOD on employee evaluations
Analyses the skills and qualities required for each particular job and develop job descriptions.

Man power planning
Working closely with sales & operations team for daily man power planning (for local and foreign workers) and also upcoming expansion.

Skills Development
Identify training /skills / competency needs within the organization.
Coordinate career development, succession planning and talent management needs in partnership with line management. Submit the skills development plan within the prescribed time frame. Identify skills shortages and where there is need to improve and inform management.

Employee Relations
Provide Human Resources support with regards to employee and industrial relation matters including staff grievances, disciplinary issues and domestic inquiries.
Ensure compliance of prevailing labor regulations.

HR Reporting and Other HR Administration
Ensure HR policies and SOPs are effectively communicated and implemented, relevant, competitive and effective in support of Company’s business strategies
Assess the needs and develop effective HR policies and procedures in line with Company’s business direction and operations
Manage company payroll administration for 200+- staff. (3 companies in total)
Compile monthly HR management reports and highlight any unusual pattern and propose solution.

Lead and manage a team of 4 direct reporting staffs.

F&B

Recruitment and Selection
Attract retain and motivate staff.
Manage the recruitment process and ensure candidates fit the role and company culture.
Interview applicants (for Manger roles), assist HOD on employee evaluations
Analyses the skills and qualities required for each particular job and develop job descriptions.

Man power planning
Working closely with operations team for daily man power planning (for local and foreign workers) and also upcoming expansion.

Skills Development
Identify training /skills / competency needs within the organization.
Coordinate career development, succession planning and talent management needs in partnership with line management. Submit the skills development plan within the prescribed time frame. Identify skills shortages and where there is need to improve and inform management.

Employee Relations
Provide Human Resources support with regards to employee and industrial relation matters including staff grievances, disciplinary issues and domestic inquiries.
Ensure compliance of prevailing labor regulations.

HR Reporting and Other HR Administration
Ensure HR policies and SOPs are effectively communicated and implemented, relevant, competitive and effective in support of Company’s business strategies
Assess the needs and develop effective HR policies and procedures in line with Company’s business direction and operations
Manage company payroll administration for 300+- staff.
Compile monthly HR management reports and highlight any unusual pattern and propose solution.
To liaise and negotiate with FW agents for new application and renewals of contracts

Lead and manage a team of 4 direct reporting staffs.

REATIAL SERVICES (BEAUTY)

I was promoted to HR Manager supporting Operations for 3 premium brands-Svenson Hair Care Center Sdn Bhd and Bells Skin Care in addition to Marie France Bodyline Sdn Bhd.

Payroll
- Overseeing the payroll process for 300+ staff (Marie France Bodyline, Bella Skin Care, Svenson Hair, Aesthetic by Marie France and Clinic MF)

HR Operations Support
-To work closely with operations team and actively involved in daily operations HR issue
-Travelling to center when there is a HR issue or as and when necessary

Employee Relation
-Conduct domestic inquiry and/or appropriate action for any in-disciplinary action
-To ensure that all labour cases are properly handled and disposed off in the interest of the companies.

Compensation & Benefits
-Conduct salary & benefits survey and participate on external survey for market comparisons
-Responsible for conducting, compiling and tabulating training needs analysis.
-Working closely with Operations team to develop annual master training plan, training requirements and training provider to ensure the effectiveness of the training.
-Conduct performance appraisal and development programme.
-Review the Job grading, salary and benefits for the Group and subsidiaries
-Ensure staff salary and increment and bonus is release timely.

Recruitment
-Recruitment/Selection of suitable candidate base on job requirement which include recruitment plan
-Workforce planning & budget in line with business strategic plan and company expansion plan
-Develop and implement employee retention scheme subject to management's approval.
-Proposed succession planning program for staff development and staff retention
-Conduct Exit Interview to identify reason for leaving and obtain suggestions for improvement.

-Develop Company Human Resource Policies and employee handbook for the Company subject to Management's approval.

-Manage, supervise and develop direct reporting staff (5 staff)