Nimallan Balajothy

(Billing, Collection, Credit Control)

• Processed incoming payments via Oracle NetSuite ERP and in person with focus on accuracy and efficiency.
• Generated and mailed updated statements monthly and processed demand letters.
• Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
• Generated financial statements and reports detailing accounts receivable status
• Verified discrepancies and resolved clients' billing issues
• Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
• Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
• Accessed credit records to evaluate customer credit histories.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

• Responsible for the functions of Accounts Receivable – tenant invoice/credit note, tenant and miscellaneous receipting and month end aging review
• Process all requests received from SG team in accordance to Service Level Agreement.
• Complete the monthly closing in a timely and efficient manner.
• Ensure compliance with Corporate Policies, SSC processes and procedures

• Carried out day-to-day duties accurately and efficiently.
• Investigated accounts with balance errors using accounting software.
• Negotiated to collect balance in full.
• Persistently reached out to customers with extremely past due accounts to recover lost revenue.