NILAM CHEMPAKA SARI MUHAMMAD AFFANDI
CUSTOMER SERVICES
Cyberjaya, Selangor
Summary
Dynamic customer service professional with extensive experience at Converse Sport Centre and Book Excess. Proven ability to enhance customer satisfaction through effective communication and product knowledge. Skilled in cash handling and POS systems, adept at maintaining composure in high-pressure situations while delivering exceptional service. Committed to creating positive shopping experiences.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Shop Assistant
Converse Sport Centre
07.2025 - Current
- Remained calm and composed in tense situations involving angry or upset customers.
- Completed daily tasks accurately and on-time to support shop needs.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Greeted customers entering store and offered assistance with requirements.
Customer Service Officer
Book Excess
01.2024 - 06.2024
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Waitress
LOCA CAFE
12.2023 - 01.2024
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
BUSINESS
SMK CYBERJAYA
Cyberjaya, Selangor, Malaysia12-2023
Skills
Customer service
Supply maintenance
POS systems
Cash handling
Timeline
Shop Assistant
Converse Sport Centre
07.2025 - Current
Customer Service Officer
Book Excess
01.2024 - 06.2024
Waitress
LOCA CAFE
12.2023 - 01.2024
BUSINESS
SMK CYBERJAYA
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