Nilam Binti Anggam
Petaling Jaya
Summary
HR professional with experience in recruitment management, onboarding, and personnel record management. Builds data compliance policies and produces accurate reports across multiple industries. Leads performance evaluation training and dispute resolution to strengthen team collaboration.
Overview
1
1
Language
24
24
years of professional experience
Work History
Admin & HR Assistant
RJ Rimbun Partners Sdn Bhd
Petaling Jaya
06.2026 - Current
- Coordinated recruitment by placing job adverts and scheduling interviews for speed.
- Screened CVs and short-listed candidates for multiple roles.
- Reviewed applications for qualifications, experience, and past successes.
- Documented interviews and maintained timely candidate correspondence to enhance communication efficiency.
- Created comprehensive onboarding records to ensure smooth integration of new hires.
- Organised recruitment and onboarding documents for consistent processing.
- Managed employee records while maintaining confidentiality and data protection compliance.
- Maintained accurate, accessible employee data records for quick retrieval.
- Responded promptly to employee enquiries about HR policies, benefits, and procedures.
- Supported HR manager planning toward long-term objectives and goals.
- Compiled personnel data and produced reports for senior HR staff.
inhouse recovery officer
RHB Bank Berhad
kuala lumpur
12.2019 - 05.2026
- Managed collection calls and negotiated payment terms to reduce outstanding balances.
- Contacted debtors to request overdue payments, offered support, and set up payment plans.
- Negotiated repayment plans with empathy to reach positive outcomes.
- Maintained accurate communication records for debtors to meet regulatory standards.
- Collaborated with team members to achieve monthly collection targets and enhance overall process efficiency.
- Communicated with debtors in writing, in person, or by phone.
- Liaised with debt recovery agents or solicitors for outstanding accounts.
- Engaged external debt collection agencies, ensuring alignment with company objectives through effective monitoring.
- Documented debt collection value and updated customer balances after clearance.
- Collaborated with other agents to address team collection targets.
- Liaised with legal departments to initiate court actions for outstanding debts, facilitating resolution of non-compliant accounts.
- Recorded details of court cases for non-compliant debtors for non-compliant debtors.
- Engaged with external debt collection agencies when necessary, overseeing their activities to ensure alignment with company objectives.
inhouse recovery officer
Cimb Bank Berhad
kuala lumpur
10.2017 - 11.2019
- Managed collection calls and negotiated payment arrangements to minimise outstanding balances.
- Achieved debt collection targets against agreed deadlines through consistent follow-up actions.
- Handled recovery processes for outstanding debts, reducing company bad debt levels.
- Pursued overdue payments by contacting customers directly to request payment status., offered assistance in difficult cases, and set up payment plans.
- Confirmed payment arrangements, finalised payment dates, and updated contact details.
- Negotiated settlement offers with debtors to deliver favourable outcomes for both sides.
- Collaborated with team members to achieve monthly collection targets and streamline workflow.
- Contacted customers about unresolved issues and past-due payments to update accounts.
- Documented calls and actions in customer accounts within collections database.
- Delivered training sessions to new staff on recovery techniques and customer service excellence.
Assistant HR & Training Officer
Globetronics (KL) Sdn Bhd
Petaling Jaya
12.2006 - 08.2017
- Managed employee records while protecting confidentiality and meeting data protection rules.
- Handled queries about HR policies, regulations, and agreed procedures.
- Ensured accurate employee records for timely access by stakeholders, streamlining HR processes.
- Created complete records for new hires from approved starter information.
- Monitored attendance and punctuality, addressing issues to support team reliability.
- Supported managers with ad-hoc administration, queries, and day-to-day paperwork.
- Maintained strict confidentiality for digital and physical employee records.
- Prepared training materials, worksheets, and room schedules for employee training.
- Conducted exit interviews to gather feedback, contributing to enhanced retention strategies and employee satisfaction.
- Documented interviews and candidate correspondence.
- Implemented new employee onboarding programmes, facilitating smooth integration into company culture and operations.
- Updated and maintained personnel records covering performance evaluations, salaries and training.
- Organised documentation for recruitment and onboarding procedures.
- Facilitated conflict resolution sessions, restoring workplace harmony and productivity.
- Compiled personnel data and generated reports for senior HR staff.
- Reviewed applications for job vacancies, evaluating qualifications, experience and previous successes.
- Noted employee work transfer information, promotions and changes in earnings or working hours in official records.
- Coordinated training sessions for staff development, enhancing skills and performance across departments.
- Collaborated with department managers to assess staffing needs to assess needs.
- Investigated and managed grievance, disciplinary and employee relation meetings, quickly resolving and finding appropriate solutions.
- Conducted regular HR audits to maintain compliance with employment laws and regulations.
- Evaluated and resolved employee performance-based claims and harassment incidents.
HR executive
Flextronics Malaysia Sdn BHd, Bukit Jelutong Shah
Shah Alam
05.2002 - 10.2006
- Monitored and reported key HR metrics, providing senior management stakeholders with insights for informed decision-making.
- Reviewed and updated HR policies to ensure compliance with current legislative requirements.
- Implemented HR software to streamline recruitment onboarding and employee management.
- Interviewed employees, supervisors, and managers to draft detailed job descriptions.
- Managed HR matters with discretion and escalated high-level issues for timely resolution.
- Supervised staff training and coaching on corporate policies and procedures.
- Evaluated training programmes against employees’ learning and development needs.
- Administered employee benefits programmes and briefed employees on entitlements.
- Maintained data confidentiality for organisational and personnel records under information regulations.
- Streamlined storage of employee contracts and documentation to ensure easy access.
Education
Bachelor of Science - Bachelor Of Science
universiti Teknologi Malaysia
Skudai Johor01-2001
SPM
Sekolah Berasrama Penuh Labuan
Wilayah Persekutuan Labuan01-1996
PMR
Sekolah Berasrama Penuh Labuan
Wilayah Persekutuan Labuan01-1994
Skills
- Onboarding management
- Recruitment management
- Applicant tracking
- Personnel record management
- Data compliance
- Policy implementation
- Report generation
- Performance evaluation
- Training management
- Dispute resolution
- Team collaboration
- Problem solving
- Multitasking abilities
Languages
English
Intermediate
B1
Hobbies and interests
COMMUNITY LEADERSHIP & INTERESTS
- Event Management & Volunteering: Actively serve as a committee member for local charity programmes, handling logistics coordination and event planning.
- Team Building & Facilitation: Plan and execute interactiv
Timeline
Admin & HR Assistant
RJ Rimbun Partners Sdn Bhd
06.2026 - Current
inhouse recovery officer
RHB Bank Berhad
12.2019 - 05.2026
inhouse recovery officer
Cimb Bank Berhad
10.2017 - 11.2019
Assistant HR & Training Officer
Globetronics (KL) Sdn Bhd
12.2006 - 08.2017
HR executive
Flextronics Malaysia Sdn BHd, Bukit Jelutong Shah
05.2002 - 10.2006
Bachelor of Science - Bachelor Of Science
universiti Teknologi Malaysia
SPM
Sekolah Berasrama Penuh Labuan
PMR
Sekolah Berasrama Penuh Labuan